360 SMS: Making a Difference for the Education Services 

The rule is simple: institutions and service providers who stay ahead of the curve will grow the most. This is crucial as the entire industry is projected to grow to nearly four hundred billion by the end of the next decade. 

The easiest way to achieve this is by combining the capabilities of Salesforce and the ease of SMS with Salesforce SMS integration. 360 SMS has been a pioneer in putting education service providers ahead of their competitors. This is mainly because of the exceptional services that the app provides and the ease of use. 

What do You get With 360 SMS integration with Salesforce? 

Communication that is Instant for Students and Parents 

Everyone from parents to students to administrators expects all their education-related communication to be instant. With the 360 SMS integration with Salesforce, you get just that. Traditional ways of communication, such as emails, have a low open rate and are not instantaneous in nature. Sending SMS allows you to ensure that every stakeholder receives the message instantly. 

Safe and Sound Data Integration 

Educational services have data coming in and stored at different places. All data records are essential and play a critical role in ensuring the institution’s growth. 360 SMS is a natively built app that integrates all our data records seamlessly.

Seamless integration ensures that all the relevant data, like admission records, applications, and communication history, is consolidated at one point. Making it your one-point command center. 

Be on the First Name Basis with Students and Parents 

When you are in a competitive environment, every small improvement matters.

Personalized messages are one of those small touches that help you stand out. Impactful communication lets you make a lasting impression.

With the 360 SMS app, personalized text messages can be sent not only to one person, but you can also use Salesforce mass texting for personalized messages. Making a lasting impression and saving you time, resources, and money. 

Two-Way Communication with Candidates 

The problem with traditional text messaging outreach efforts is that they are monotonous and don’t allow customers to engage. Our app is a cut above the rest in this department. Receivers of the message can respond to the messages they receive, making them more engaging.

Two-way communication lets you collect feedback, address concerns, conduct surveys, and schedule calls with the recipients. With our app, service providers have seen up to 75% response rate and a response time of 90 seconds. 

Educational Communication Workflows That are Automated

Educational institutions deal with many stakeholders, such as the staff, parents, students, etc., and they all need to be informed instantly about all necessary updates. This is where 360 SMS makes you efficient. 

As an educational institution or educational service provider, you can use the app to send alerts for when the admissions open or close, any important events coming up, result date announcements, meetings with students or parents, class schedule changes, emergency notifications, appointment reminders, or holidays. The use cases can be as many as you can think of. 

Be on Every Channel Your Candidates Are 

We live in the digital age, and text messages are no longer the only way to communicate with your customers instantly. Other apps that felicitate Salesforce SMS integration are limited in their capabilities. 

The 360 SMS integration with Salesforce will allow you to access 11+ channels for reaching out to your recipients. No matter if they use WhatsApp. Instagram, Facebook Messenger, or any other platform. With our app, you can engage with them. 

Engage More with Your Applicants and Students 

The goal of any outreach effort is to engage more. 360 SMS app is designed to boost your recipient engagement. With its two-way communication feature, omnichannel, and automation capabilities, your customers will engage with you more. More engagement leads to more applicants opting for your services.

Analytics with the app is a feature that benefits all your outreach efforts. Seeing analytics is a simple task to determine engagement parameters and recognize the areas that need more attention. Analytics help you determine what works for you, what news period has the most engagement, how to segment your audience, and what demographic engages the most. 

Ready to Use App for Education Workflows

The 360 SMS integration with Salesforce app is a zero-code app, which makes our app very easy to deploy. You can just download the app from AppExchnage and start using it to take your education services to the next level. 

The features of the app are also user-friendly, and even users with non-technical backgrounds can use it conveniently. 

How the 360 SMS App Helped a Leading Education Institute to Boost Engagement For Their New Online Course

Our client, a leading education institution in the USA, wanted to promote and spread awareness about this new online course. They were looking for a Salesforce SMS integration solution that could amplify their efforts and get the most applications from across the globe. 

Problem:

Spread awareness about the new course, generate more engagement, and increase the number of applicants. 

Solution:

The 360 SMS app provides the institute with everything they need. They used features like personalized bulk messages for Salesforce mass texting, created a drip campaign, and helped create automated replies for common questions about the course. 

Results:

The institute saw a massive boost in engagement rate, up to 47% from 13%.

The app increased the application for the new course rate to 27% from 11%.

The two-way communication feature improved the customer experience and satisfaction by 37%.

Conclusion 

The SMS Salesforce integration is vital for education institutions and service providers. The instant nature of the text messaging and the high open rate ensures that your efforts are paying their dividends. Text messages are the way forward for urgent and essential notifications, and keep your candidates and students informed about urgent updates. 

The 360 SMS app provides a holistic solution to help your business stay ahead of the curve. Features such as intelligent analytics, Salesforce mass texting, two-way conversation, and automated workflows help you become efficient, boost your engagement rate, and grow your business. The app becomes your one singular source for data and sending messages. It enables you to simplify workflows and make your team more productive. Want to grow your educational services business? Contact us at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.