How to Get a Salesforce Chatbot Cost-Effectively?

When we talk about improving or accelerating business operations, the first thing that comes to mind is automation for good reasons. Whether it is about reducing manual efforts or saving time and investment, automation in Salesforce business processes has always proven to be the clear winner for all these concerns. 

Salesforce chatbot is one of the best examples of automation with immense potential to transform any business drastically.

Do you know, according to the Thrive My Way article, there are around 1.4 billion chatbot users? 

Despite being acquainted with the potential of chatbots, many Salesforce users are far from reaping the benefits of chatbots. There can be enormous reasons that restrict users from getting a chatbot Salesforce integration. 

For example,  whether it is a small, mid-sized, or large-scale enterprise, cost-effective solutions always appeal to them because cost-saving is one of the primary goals of every business.

Integrating a chatbot with Salesforce can be costly, but not with 360 SMS.

In this blog, we will find out What makes it challenging for Salesforce users to get a chatbot. In addition, we will also discuss how you can get a Salesforce chatbot cost-effectively for your business.

Challenges in the Way to Getting a Salesforce Chatbot

Development and Maintenance Cost

The requirements and intentions of every firm are different when choosing Salesforce chatbot integration. The more complex requirements are, the more extensive efforts are required,  which increases the development cost. And if you want to deploy a chatbot for unique use cases, you have to bear the development cost every time. In addition, you should be ready for ongoing maintenance costs in the long run, too.

Dependency on Experts

When you depend on experts, the biggest struggle is their availability and expenses. This causes delays in your business processes.

Users may face challenges in relying on specialized expertise for the development, customization, and troubleshooting of chatbots, leading to a dependency on skilled professionals and potential delays in implementation.

Be prepared for delays if you look forward to Salesforce service cloud chatbot or chatbot for any other purpose.

Time-Consumption

One of the biggest challenges users have to face when getting a chatbot for Salesforce is the time consumed.

So, if, in any case, you want to get started early with the chatbot, it is a matter of concern for you as chatbot building takes time due to the involvement of extensive coding work.

More importantly, if your requirements are complex, it may consume more time than usual. 

Need for Expert Assistance for Trivial Changes

With time, requirements also change, and if you are unable to accommodate those changes yourself, it leads to delays and increased expenses.

This is also one of the challenges that you may face when you get your Chatbots designed by experts.

Even if you want a trivial change in your chatbot, you are left with no choice other than to depend on experts and pay additionally.

Limited Capabilities Due to Set-in-Stone Salesforce chatbot Model

Imagine a scenario where you want to use a chatbot to address frequently asked questions and lead qualification. 

Will you be able to do that with a single chatbot?

Of course not, because the conversations will be entirely different.

When you get a chatbot designed for a specific use, conversations are tailored accordingly. Therefore, if you want to deploy a Salesforce chatbot to accommodate your unique business use cases, a new chatbot will be required every time. 

Scalability Issues

As user interactions grow, scalability becomes a concern, and users may find it challenging to scale their chatbot efficiently to handle increased demand without significant investments.

User Adoption and Training 

Another issue for employees is to understand how to use a chatbot smoothly. When a chatbot’s user interface is too complex to understand, it affects the user adoption rate and requires a lot of training.

Until users are not well acquainted with the usage of a chatbot, it is difficult to make the best out of chatbots, unlocking their full potential. Consequently, users can fail to make an impact with the chatbots they intended.

Lack of Customization

Some users may find it challenging to tailor the chatbot to their specific industry or business needs, limiting its effectiveness in providing personalized and contextually relevant interactions.

The role of Chatbots in business is commendable, which is why the Chatbot market is flourishing.

According to a ClickZ article, the chatbot market is anticipated to cross $994 million by 2024 globally. 

Now that you are familiar with different challenges that may occur while getting a chatbot for Salesforce, let’s find out how 360 SMS can help you tackle those challenges head-on.

360 SMS for Cost-Effective Chatbot Salesforce Integration 

It wouldn’t be wrong to say that the type of chatbot Salesforce integration you get with 360 SMS is no less than a dream coming true. 

The most compelling capability of 360 SMS chatbots is DIY configurability, which means you can configure chatbots yourself, even if you don’t have coding knowledge. 

There is no dependency on experts; even coding is not required as you can configure chatbots with simple point-and-click capability. Hence, you can save plenty of time and effort.  

Interestingly, you can deploy multiple chatbots for various purposes without additional investment. Plus, there is no hassle of development and maintenance costs. 

This way, based on your requirements, you can configure Salesforce service cloud chatbot, lead qualification chatbot, customer handling chatbot, etc.

How to Configure Chatbots with 360 SMS?

Configuring a chatbot with 360 SMS is a straightforward process.

Click the iText tab (as shown below). Here, all previously created Surveys or Chatbots will be visible. By using the Delete Survey button, you can delete any survey (also shown below).

And by clicking on the Create New Survey button (as shown below), you can start creating a new Survey.

In the next step, enter all the requested details (as shown below). After entering all the details, click Create.

Once a Survey or Chatbot is created, add questions by clicking on the +Question button, as shown below. 

To add a new question, fill in the necessary details (as shown below) and click on the Create button.

You can see the added question in the Survey.

Now, you can add answer choices by clicking on the +Answer button (as shown below) placed against each question you add.

Fill in the requested details for adding an answer choice, as shown below. To add acceptable synonyms, separate them using a double pipe (‘||’). After filling in the details, click Create.

Now, you can see all the answer choices you’ve added to the Survey or Chatbot Question.

You can add a new question that you want to trigger with each response by clicking on the +Question button, as shown below. 

By using the ‘pen’ or ‘bin’ icons, you can edit or delete an answer.

 This is how you can create a Survey or a Chatbot in Salesforce with point-and-click.

Experience Next-level Convenience with 360 SMS Salesforce Chatbot

Various challenges restrict users from acquiring chatbots in Salesforce. These challenges include development and maintenance costs, lack of customization, time consumption,  dependency on experts, etc. As a result, they fail to read the benefits of automated meaningful conversations. 360 SMS chatbot capabilities help you get around all challenges effectively, empowering you with advanced capabilities related to chatbots. More importantly,  you can configure chatbots by following a few simple steps in this blog. With such flexibility, the deployment of Salesforce service cloud chatbot and other chatbots becomes easy and cost-effective. So what are you waiting for? Reach out to our experts at care@360smsapp.com or click here to contact us.