Are you one of those who think chatbots are just for answering common inquiries and frequently asked questions? Then probably you need to think again.
There are ample ways to deploy Salesforce chatbots and make the most out of them.
Strategically harnessing the power of automated conversations, like Salesforce chatbots, has consistently proven to be a game changer for businesses. It’s time to take control and unlock the potential of these tools beyond their basic functions.
Ordinary usage can only yield ordinary results. To truly outclass your competitors, you need to innovate and push the boundaries of your operations and capabilities.
Salesforce texting chatbots can be deployed in different business operations to improve the overall efficiency of different departments. However, certain aspects associated with chatbots can prove restrictive for firms and prevent businesses from making the most of automated conversations. This is where 360 SMS chatbot capability comes into play.
In this blog, we will discuss different ways to deploy chatbots and how 360 SMS can be the best bet for unlocking the full potential of chatbots for business.
What Sets 360 SMS Salesforce Chatbots Apart?
Complete Flexibility and Control
Often, businesses face limitations in deploying multiple chatbots due to reliance on experts for their development and implementation. However, with 360 SMS Salesforce texting chatbots, this barrier is eliminated.
Users have the freedom and capability to create chatbots on their own without necessarily being programmers. Such control allows various companies and organizations to build, develop, and deploy chatbots without external help and based on their peculiarities and preferences.
No Additional Investment:
Picture this: in the world of business, every new chatbot means reaching for your wallet. Well, it goes on and on, like spending, spending, spending? However, this is not the case with 360 SMS because it feels like moving to an entirely different universe. Here, you’re the ruler in your own chatbot galaxy. You can have as many bots as you desire and design them single-handedly without the feeling of money dripping from your wallet. It is like your own playpen where you are the owner and master of your chatbots and getting them cheaper with every bot you make. No wonder it is magic, but far much better; it is 360 SMS! With no additional costs, you’re free to explore endless possibilities and revolutionize your customer interactions.
Salesforce Chatbot Building for 10 Channels in One App:
Imagine this scenario: you’ve got this amazing chatbot set up for SMS, right? It’s making waves, connecting with customers left and right. But then you start thinking, “What about the Salesforce WhatsApp Chatbot? And Facebook Messenger? And all those other channels?” The thought of creating a whole new chatbot for each one might send shivers down your spine – and your budget!
But worry no more since 360 SMS is here for your rescue. Available with 10 integrated messaging channels, you would not think twice about expanding your chatbot’s coverage. Irrespective of the channel being WhatsApp, Facebook, or any other, you can design tailored chatbots for any channel in 360 SMS, and this requires only a few clicks. You can choose which channels you want to add a chatbot to without worrying about the costs. With 360 SMS, you can do anything and save money – yes, save money.
High User Adoption:
Let’s talk about user adoption – you know, getting everyone on board with your shiny new chatbot. Now, when coding comes into the picture, things can get pretty complicated. I mean, not everyone’s a tech whiz, right? And let’s be real, learning to code overnight? Not happening. But fear not because, with 360 SMS, we’ve made things as easy as pie.
Trust me, it is only a question of pointing and clicking – no programming involved! Thus, if you are a coder or a complete beginner to the concept of chatbots, you would be able to dive right into the action and start making bots. And when things are this easy, you know what happens? It is always such great fun to be able to call the shots. Absolutely – high user loyalty across the board. This means the end of confusing code and the beginning of easy-to-use, popular chatbots. This is evident by the fact that with 360 SMS, it is all plain sailing.
How to Make the Most Out of Chatbots for Business?
Chatbots are increasingly popular due to the value they add to any business. And that’s why the chatbot market will reach $27.3 billion by 2030. Let’s find out how chatbots can help you.
Round-the-clock Support:
When thinking of having a team, just picture having hundreds of countless customer service personnel who are always available and don’t need to rest. Well, that’s the beauty of chatbots: they are so smart nowadays that you don’t have to intervene anywhere. These bots become very handy, with which you can assist your customers 24/7. Your customers have the flexibility of getting any help they require at any time. They can always request help at 3 p.m. or 3 a.m. or on a holiday.
Lead Qualification:
Chatbots in Salesforce are not only a perfect match for responding to customer inquiries, but they are also perfect at screening leads. While interacting with the visitors of websites and asking appropriate questions, the chatbots know which leads are genuine and, hence, worthy of chasing. This means that you are not spending time going after prospects who may never buy your goods or services. Thus, you will be channeling your resources on prospects with a high likelihood of buying.
Departmental Automation:
Chatbots are not limited to customer service—they are multi-purpose tools that can be integrated into any department for various use cases. These range from answering customer questions to booking appointments to providing information on products. Thus, performing such tasks in an automated manner allows more time for meaningful work, which increases productivity and efficiency.
Conclusion
In conclusion, it is crucial to note that 360 SMS Salesforce chatbots can be a game changer for any business, as presented in this article, along with certain benefits for customer services, lead qualification as well as helping departments get automated. By incorporating these effective use cases, you can be able to offer support services throughout the day, filter leads, and make ample time for your teams to complete higher-value tasks. Therefore, if you are not already in use of the salesforce chatbots, the time has come that you should extend your knowledge on the matter and let your business soar to new greater heights. Reach out to our experts at care@360smsapp.com or click here to contact us.
CEO Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.
Siddharth Sehgal
