Without a doubt, automation in business operations has made the lives of employees much easier. Users can easily save their valuable time and invest in other high-priority tasks to improve final outcomes.
Just imagine you are able to automate business communications over Salesforce WhatsApp meaningfully, which is already a powerful and popular channel among people.
It will surely serve as a valuable communication channel for your business and revolutionize your WhatsApp interactions.
Today, in this blog, we will discuss what kind of automation capabilities you can look forward to with 360 SMS for effective Salesforce WhatsApp messaging. With this information, you can have more clarity over the type of Salesforce WhatsApp integration you should choose to boost the efficiency of Salesforce communication.
So, let’s get started.
Game-Changing Automation Routines Right WhatsApp Salesforce Integration Offers
Here are various routines of WhatsApp text automation offered by 360 SMS that can help you to be innovative and productive with your WhatsApp communications.
WhatsApp Messaging at Scale
Whether it concerns customer engagement, lead generation, or conversions, scalable communications are always needed. Therefore, it is important to target and connect with a large audience segment. When you reach out to a smaller audience segment, the number of leads generated is also less, and conversions are also less. This is where scalable WhatsApp messaging comes into play.
According to Your Business Number, The conversion rate with WhatsApp messaging is around 57%.
360 SMS allows you to scale communications as your business grows or expands. With this kind of capability, you never need to look forward to scalable communication solutions. So whenever you choose WhatsApp Salesforce integration with 360 SMS, you can ensure that there is no governor limit on choosing audience size.
This way, you can scale your WhatsApp messages depending on your audience size without any new setup for scalable communication. You can send millions of WhatsApp messages to multiple recipients simultaneously. This is useful for sending updates, notifications, or any message that needs to reach a large audience.
DIY Configurable WhatsApp Chatbots
Chatbots are an epic example of meaningful automated conversations and have become an integral part of every business operation. While opting for WhatsApp integration with Salesforce, the type of flexibility you get concerning Salesforce WhatsApp chatbots can make a world of difference in your business operations. That’s why 360 SMS offers you no-code chatbots so that you can conveniently proceed with your business operations.
With the no-code WhatsApp chatbot feature, you can create and deploy chatbots without the need for extensive coding. With WhatsApp chatbots, you can automate responses to common customer inquiries, provide information, and even handle basic tasks, saving time.
According to Juniper Research, by 2023, firms and customers will be able to save 2.5 billion customer service hours.
No-Code WhatsApp Surveys
Right WhatsApp Salesforce integration provides advanced automation capabilities that every business needs to succeed. Text surveys are one of them. When you have the feasibility to create WhatsApp Surveys without coding, data capturing at scale becomes much simpler.
You can create and send no-code surveys via WhatsApp messages. This type of automated conversion can help you gather feedback, conduct polls, or collect data from your audience.
AI-Powered One-On-One WhatsApp Conversation
You might think we are talking about WhatsApp automation, but how does this apply to one-on-one WhatsApp messaging?
Say thanks to the power of AI. When you choose Salesforce WhatsApp integration with 360 SMS, you can witness a wide range of innovations for automation.
During one-on-one conversations with customers over WhatsApp, you can prevent yourself from composing responses from scratch. As you get auto-generated responses based on the context from past conversations, you can simply approve and send them. This feature can significantly speed up responses and improve the efficiency of your support or sales teams while chatting one-on-one.
Triggered Responses over WhatsApp
When you choose WhatsApp integration with Salesforce, you can reap the benefits of advanced 360 SMS automation capabilities and standard Salesforce automation capabilities together for WhatsApp. One important issue encountered by users is late responses. This problem while interacting with customers over WhatsApp is quite common when agents are busy or office hours are over.
To get around this problem, you can count on standard Salesforce automation capabilities for sending instant responses over WhatsApp. You can set up automated responses triggered by specific conditions or keywords in the event of incoming texts.
Gear Up for Next-Level Messaging with Salesforce WhatsApp Integration
It takes a lot of effort to make business communication effective, no matter which channel you use. This includes WhatsApp, too. How you use WhatsApp for business communications makes a huge impact on your business growth. This is why you should always have advanced messaging and automation capabilities for WhatsApp. This helps you to be innovative and fast with your WhatsApp communications. To get the right capabilities, with an ultimate WhatsApp integration with Salesforce, look no further than 360 SMS. This will provide you ample opportunities to automate conversations meaningfully whenever needed and save time for other valuable tasks.
So, what are you waiting for? Turn to our experts at care@360smsapp.com or click here to contact us and power up your Salesforce WhatsApp messaging with advanced capabilities.
CEO Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.
Siddharth Sehgal
