The use of multiple channels in Salesforce has become a trend embraced by the fastest-growing companies to improve their business interactions. And why it shouldn’t be. After all, people expect superior customer service across the board from brands.
Imagine you’re trying to connect with the customer on a channel that he hardly uses. What would be the impact? Obviously, your messages will go unaddressed and fail to make the impact that you envision. That’s why the multi-channel approach shines.
Now that one has made up his mind to adopt the multi-channel approach in Salesforce, this may pose a million dollar question- ‘ Which channels to integrate in Salesforce’?
Missing Salesforce WhatsApp integration is like missing the most crucial communication channel for worldwide connectivity.
Why?
Whether it is personal or professional interactions, WhatsApp is a popular choice around the world. Missing out on Salesforce WhatsApp is like missing out on growth big-time.
Do you know that around $906 million was generated in 2022 with business WhatsApp?
Understanding the importance of WhatsApp for business, 360 SMS offers advanced capabilities to make this popular channel more powerful and revamp your WhatsApp interactions.
In this blog, we will discuss how 360 SMS makes WhatsApp integration with Salesforce more powerful and rewarding for you.
Upgrading Salesforce WhatsApp Integration with 360 SMS
Imagine this- You’re chatting one-on-one with customers through WhatsApp to ensure you have offered the best service and support. But every time you feel the necessity of responding, you find yourself locked up, thinking of the perfect message to send. Not only does this consume time, but it also annoys.
Now, think of a solution where you don’t have to struggle to write each response from scratch. This is why AI-powered conversation is incorporated in 360 SMS Salesforce WhatsApp with the aim of facilitating businesses in communicating with their customers. It is not necessary anymore to spend time thinking about the right word to use because now you have auto-generated suggestions, which are specifically generated based on the conversation’s context.
The feature is added to simplify the chat functionality. The power of AI is just creating something brand new in the world of customer experiences. It helps you respond faster, better engage your customers, and provide them with a seamless experience. Now, you do not require thinking and crafting perfect answers, which helps you have efficient WhatsApp conversations.
WhatsApp Chatbot and Survey Configurability is As Easy as Pie
Let’s talk about a common headache: dealing with chatbots and surveys. You know the drill—coding headaches, relying on experts, and watching the clock tick away as you wait for development and maintenance. Oh, and let’s not forget about the costs that pile up along the way.
But guess what? When it comes to 360 SMS, it’s like waving a magic wand and making those headaches disappear. No coding required!
You can create surveys and chatbots without the need for coding. It also means you are able to set up as many chatbots as you require without any inconvenience or cost. This is all about convenience! In other words, farewell to the headaches connected with coding and welcome to the less cost-consuming methods and efficiency with Salesforce 360 SMS.
Rooms for Innovation in WhatsApp Campaigns
Well, guess what? Enough with the routine and getting back to the usual; it is time to spice things up a little. It is about time to terminate those old processes that might have become mundane to work on and welcome new change.
With 360 SMS WhatsApp integration with Salesforce, using 360 SMS, you no longer operate based solely on WhatsApp.
Nope, not anymore! Now, you can spread your wings and target a whole bunch of other channels, too. Talk about leveling up your customer experience, am I right?
Therefore, while traditional methods can continue to be used, marketers should consider extending their reach to other effective methods. Campaigns can be quite dull at times, and 360 SMS offers marketers an exciting way to shake things up.
What’s new for Salesforce WhatsApp Integration?
Hopefully, you have learned how to make your WhatsApp business interaction more interesting and engaging with 360 SMS. But what about if any sales team member is interacting with client using his Personal WhatsApp?
That is where you can lose track of important conversations with clients. But fret not. We have got a ground-breaking solution to deal with this problem as well.
WhatsSync App- An Ultimate game changer for Salesforce WhatsApp interaction that allows you to track your team members’ personal WhatsApp interactions with clients in Salesforce.
Now, you might be thinking, what’s a big deal about this app? The interesting part is that you never stay clueless about your team’s ongoing conversations with clients over personal WhatsApp. You can intervene, take timely actions, and plan follow-ups strategically, improving your WhatsApp conversations and customer experiences.
Be more Innovative and efficient with 360 SMS Salesforce WhatsApp Integration
360 SMS WhatsApp integration for Salesforce helps you unlock a new level of efficiency and skillfulness with the set of advanced messaging features. From enhancing traditional one-on-one chatting capabilities for WhatsApp to innovating WhatsApp campaigns, you can witness various kinds of advancements in your WhatsApp Salesforce interactions.360 SMS offers off-the-shelf features, fosters smooth WhatsApp integration with Salesforce, and provides powerful tools to render amazing customer service experiences to enhance client relationships, improve productivity, and drive success. Opt for Salesforce WhatsApp integration with 360 SMS and see the transformative opportunities it unfolds today. Reach out to our experts at care@360smsapp.com or click here to contact us.
CEO Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.
Siddharth Sehgal
