SMS experiences a whopping 19% click-through rate……..
Chatbots can be described as the automated software which is used to carry out conversations via auditory or text methods. It primarily uses the technology of Artificial Intelligence (AI) to create an atmosphere of a natural conversation so that the other person does not know that there is some kind of robot responding to them.
Why Chatbots are Important?
Chatbots are important because they help you save time as well as money simultaneously. Your customers do not need to wait for a live agent to respond to their queries. The chatbot can reply to their queries spontaneously, even better than the live agents.