Text messaging has a 45% response rate, while email only has a 6% response rate………..

CTI usually refers to using computer systems to manage phone calls. It is used for incoming, outgoing as well as transferring calls to make the conversations meaningful and worthy. For instance, when you put a call to the service center of any electronic equipment, your call is usually transferred via agents to reach up to the concerned person.

Why CTI is Important?

CTI is important for those who love making the best use of technology in order to get the appropriate results. It helps you make the procedures easier than before. You can work on it as per your own convenience keeping your business-related needs and requirements in mind.

How 360 SMS App can help you with CTI?

You can easily keep a check on your incoming, outgoing, missed calls along with the voicemails.

You can pick the country code to which you wish to make a call.

You can also record your calls for future use.

You can easily change the settings for ‘Call Auto Forwarding’ under which you can decide the number on which you want your calls to be forwarded when you are busy or not available.

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