Text messaging has a 45% response rate, while email only has a 6% response rate………..
CTI usually refers to using computer systems to manage phone calls. It is used for incoming, outgoing as well as transferring calls to make the conversations meaningful and worthy. For instance, when you put a call to the service center of any electronic equipment, your call is usually transferred via agents to reach up to the concerned person.
Why CTI is Important?
CTI is important for those who love making the best use of technology in order to get the appropriate results. It helps you make the procedures easier than before. You can work on it as per your own convenience keeping your business-related needs and requirements in mind.