Salesforce Link Tracking for Trackable Click throughs and Engagement Metrics
Send on-brand shortened links
that you can track for engagement metrics.
Trackable Links for Engagement Metrics
The 360 SMS App lets businesses and users round-out recipient experiences by allowing text messages to send out ‘trackable links’ to measure messaging effectiveness.
Shortened URLs can also include relevant subdomains to build trust. This lets you stay off SPAM lists, besides saving money on character limits.
Trackable links let users of the 360SMS app act as ‘read receipts’ of sorts but also let you gauge interest by checking the number of times and duration that a link was clicked.
Links can be shortened automatically, sent to individual users. Interaction can then return click metrics to be used for drill-down reports, segmentation, and visualizations.
ENRICH, MEASURE, AND BRAND TEXTING ENGAGEMENTS MEANINGFULLY WITH LINK TRACKING IN 360 SMS
Add new dimensions to text engagement
Link Tracking in 360SMS lets you could push web-links for
- Case-Deflection,
- Message-2-WebForm Redirects (for lead capture),
- Appointment calendars,
- Recommended Product Listings,
- Announcements to roll-out new services,
- Promotional pages, Event Announcements & details, promo-code generators, and so much more.
- Knowledge-base articles.
- Seeking consent for compliance
(“If you click on this link, you agree to our terms.”) - Payment Links for Sales – know if customers have received and clicked them. Use the interaction information for payment follow-ups.
A simple click over a notification ‘badge’ on messages in 360’s interface opens up an embedded ‘SMS History Page.’
From here, users can track the number of clicks made over a specific link, first & last, clicks made, along with the date and time.
Did You Know
Messages have a character limit, exceeding which can come at a heavy penalty at 2-3 times the existing messaging cost because such text gets split over 2-3 messages.
(Imagine sending 5k messages and being charred for 10k messages instead!)
Also, lengthy public URLs are cited as the primary reason for being marked as spam and low interaction for URLs shared over text.
Links can also be shortened to ‘on-brand’ contractions that instill confidence and build brand recall.
- Equally importantly, the feature allows sales teams to gauge interest levels and purchase intent.
- Instill confidence with branded link contractions that encourages recipients to click the link.
- Cost Savings on character limits.
- Get bulk metrics for engagement.
- Lead into a variety of forms, service roll-outs, or troubleshooting articles
More Miscellaneous Benefits
- Manageable URLS, Meaningful
- Trackable
- Accumulate relevant click-data
- Your conversations immediately become more accessible
- You can enrich conversations with high-quality resources
- URLs Promote sharing, help promote your brand
- Dependable way to know what your customers want to know about
Long URLs are monkey-butt ugly
- Look ambiguous, purposeless, adhoc
- Drowns out brand identity
- Introduction is brandless
- Not enticing, Feels like taking a chance on an unknown URL
- You don’t want to look like an elaborate phishing attempt when you’re not
- More enticing CTA
FAQs
What is Salesforce link Tracking?
Salesforce link tracking is a feature that allows users to track the clicks on links sent in an SMS or email. Salesforce SMS URL tracking allows you to track click-throughs for each URL sent in an SMS. You can track traffic sources, SMS campaign performance, etc., by adding UTM parameters. You can use Salesforce SMS tracking for URLs to send auto-shortened links. Such information can also be tracked when a URL is clicked first and last. With a proper Salesforce link-tracking service, you can also use a custom branded URL for link shortening and a URL shortener service (if provided by the app provider), ditching public URL shortener services, which are more likely to be marked as spam.
How Salesforce is useful in tracking links?
When you have a texting solution integrated into Salesforce with supports link tracking, you can track clicks for each URL you send in Salesforce SMS. You can get drill-down reports and attributes gauge people’s intent. You can make data-driven decisions to tweak and optimize SMS campaigns, such as by identifying the best-performing links or the devices and locations where customers are most likely to click on links. This way, you can run campaigns more effectively and make more informed decisions in business with the help of Salesforce link tracking.
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