Make the switch from 1-way
to 2 way-communication
over a familiar, intuitive chatting-interface.
Get one-view access
to alerts, powerful filters, touchpoints, and engagement histories
What one-on-one conversational capabilities mean
to your bottom-line.
Respond when interests are still fresh,
just the way customers like it.
Reply and engage over preferred channels
to ensure delivery, send multimedia.
for faster references & search.
with refreshes in real or near-real-time.
Help & Empower Representatives
Close More Conversations
Take Control Of the Conversation
Switch between multiple channels right from text-bar
over SMS, MMS, OTT-platforms, and Voicemail.
Access & Share templated messages
from folders for approved messages.
Get Delivery Reports
For URL Link Tracking.
for recorded conversations, previous messages, URL clicks.
Switch between chats
to multitask between conversations.
Roll-up Separate SMS Conversations
to Parent( Master) Conversations
See all parallel conversations in one-view
with separate badges for context.
Display all messages
sent to a recipient.
Schedule different messages
for different uses, relationships, and scenarios.
Contextual search & discovery
for previous messages.
With 360’s One-on-One Conversations,
Expect Faster Adoption & Time Savings
Criteria based filter to reduce search-time.
Familiar Intuitive Interface, Zero Learning Curve.
Access complete profiles, Steer individual conversation.
Assurance of message delivery to avoid Spamming.
Reduced navigation effort.
Less Ticketing, Lead Debt.
Time Savings in message search.
Drive down Call Volumes.