WhatsApp Integration in Salesforce with
360 SMS App
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Trusted by 3,000+ Businesses Worldwide
Turn Everyday Conversations into Growth Opportunities
Customers are already on WhatsApp. Meet them there with personalized conversations, automated engagement, and AI-powered support — all managed directly within Salesforce.
- 100% native to Salesforce — customer data stays securely inside your org
- Personalized WhatsApp engagement — meaningful journey at every stage
- Bulk WhatsApp messaging at scale— reach millions without manual effort
- AI-powered conversations — AI replies, 24/7 engagement, and translation
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Don't Let High-Intent Conversations Go Cold
Everything you need to turn Salesforce WhatsApp into a powerful customer engagement channel.
Two-Way WhatsApp Messaging
Engage customers in real time with personalized WhatsApp conversations from Salesforce. Build stronger relationships with every interaction.
WhatsApp Campaigns & Journeys
Launch campaigns and automate customer journeys with point-and-click. Send WhatsApp from Salesforce and reach the right audience at the right time.
Compliance Built In
Manage consent preferences automatically to maintain compliant WhatsApp communication and reduce regulatory risk.
No-code Surveys & Chatbots
Create interactive surveys, chatbots, polls, and automated conversations without coding. Deliver personalized responses based on customer inputs.
Link Tracking & Analytics
Shorten, brand, and track every WhatsApp link to measure engagement, understand customer intent, and optimize follow-ups with actionable insights.
Conversation Manager
Edit records, filter responses by keywords, send bulk messages, all from a single window console without switching tabs and experience productivity boost.
AI-Powered Salesforce WhatsApp Integration to Convert
AI Reply Suggestions
Generate context-aware WhatsApp replies in seconds, helping agents respond faster and maintain personalized customer conversations.
Conversation Analysis
Analyze WhatsApp conversations in real time to uncover sentiment, engagement patterns, and key customer insights.
Language Translation
Communicate confidently with customers in 50+ languages through real-time translation directly within WhatsApp conversations.
Multichannel Drip Campaigns
Receive AI-powered suggestions to optimize follow-ups, customer journeys, and engagement strategies for better outcomes.
The ROI to Expect with 360 SMS WhatsApp for Salesforce
Why Teams Choose 360 SMS WhatsApp for Salesforce
Native architecture and free support change your total cost of ownership
| Feature | 360 SMS App | Other Solutions |
|---|---|---|
| 24/7 Support | Free | Paid add-on |
| Natively built on Salesforce | Yes | Often middleware |
| Salesforce cloud support | All Clouds | Limited |
| Messaging channels | 15+ Channels | 3–4 Channels |
| No-code chatbot | Yes | Complex setup |
| AI capabilities | Yes | Limited / No |
| Multi-channel drip campaigns | Yes | Limited |
| Unified messaging console | Yes | No |
| GDPR and HIPAA compliance | Yes | Varies |
