How 360 SMS for Salesforce is Redefining Real Estate Operations with WhatsApp

Whether it is about residential property or office space,  people are usually particular about requirements while buying any property. Not only this, but even their emotions are also associated while making such deals; this is why they leave no stone unturned to get the best properties.

As serious buyers’ demands are too specific, it becomes mandatory for the real estate industry to cater to all specific requirements coming from a buyer or seller.

In addition,  as the competition is extremely high and it is challenging to close property deals faster, they must make the best possible effort and deliver the best customer experience to convince potential buyers and get a competitive edge.

That’s where WhatsApp Salesforce integration with 360 SMS is a true game changer for real state.

In this blog, we will find out what difference realtors can make in their real estate operations by using WhatsApp for Salesforce with the help of 360 SMS. The best part about what you will read in this blog is that you’ll get a chance to learn from real-life use cases how realtors are implementing WhatsApp to transform their real estate operations. 

360 SMS WhatsApp Salesforce Integration for Real-Estate Workflows

Round-the-clock availability Over the Most Popular Messaging Platform

WhatsApp stands out as one of the most widely utilized messaging platforms globally, ensuring that a significant portion of potential buyers can be reached through this channel.

Additionally, the integration of 360 SMS Salesforce WhatsApp offers a streamlined solution for deploying a WhatsApp chatbot without the need for extensive coding knowledge. This chatbot serves as a versatile tool that can be utilized for various purposes beyond basic inquiry handling.

It allows real estate professionals to be readily available to handle inquiries received via WhatsApp for Salesforce, facilitating a 24/7 responsiveness.

Dissemination of Critical Real-Estate Updates Over WhatsApp for Quick Viewability

Utilizing WhatsApp as a communication tool in the real estate industry offers numerous benefits. Realtors can send bulk messages on Salesforce WhatsApp to broadcast important updates and information to clients and potential buyers. 

Firstly, it allows real estate agents to efficiently broadcast updates on changes in interest rates, providing valuable information for individuals considering financing options. Moreover, WhatsApp is an effective platform for promptly notifying contacts about new properties entering the market. Agents can send bulk messages on Salesforce WhatsApp and ensure interested parties are informed when properties become available, maximizing exposure and potential interest. 

According to the Economic Times, Since its launch on September 29, WhatsApp Channels has exceeded 500 million monthly active users.

Additionally, WhatsApp enables agents to quickly communicate when properties become unavailable, whether due to being sold, rented, or withdrawn from the market. This proactive approach saves time for both agents and clients, preventing wasted effort on properties no longer accessible. Overall, leveraging WhatsApp for broadcasting updates enhances transparency, fosters trust, and streamlines communication within the real estate business.

Simplified Booking Payments through URLs in WhatsApp Messages

Incorporating the ability to embed payment links and send bulk messages on Salesforce WhatsApp presents a compelling solution for real estate agents and customers alike. With 360 SMS, users can send custom on-brand URLs, instilling trust in buyers for faster payments. By simplifying the payment process through WhatsApp, agents can streamline the booking process and provide added convenience for customers. This feature eliminates the need for customers to navigate to external payment platforms or visit physical locations to make payments, reducing friction in the transaction process.

Furthermore, the direct payment link enables customers to swiftly and securely pay the booking fee without the hassle of traditional payment methods. This immediacy not only enhances the customer experience but also expedites the booking process, potentially accelerating the overall sales cycle.

From a customer perspective, the ability to pay with a few clicks within the WhatsApp conversation instills convenience, confidence, and trust in the transaction. It offers a quick and convenient payment method, aligning with modern consumer preferences for seamless digital experiences. Additionally, the secure nature of in-chat payment links provides peace of mind to customers, reassuring them that their financial information is safe.

Quick and Effective Handling of Refund Requests

Allowing refunds through WhatsApp streamlines the customer service experience for real estate transactions. 

According to Your Business Number, 68% of WhatsApp users have admitted that WhatsApp is the most convenient method to contact a business.

By leveraging WhatsApp for Salesforce as a platform for handling refund requests, agents can efficiently manage customer inquiries and resolve issues promptly. This approach offers convenience and accessibility to customers, as they can initiate refund requests directly within their WhatsApp conversations. 

With 360 SMS, Aagents can then promptly address these requests using AI-suggested responses for quick interactions, accelerating refund conversations. Moreover, conducting refunds through WhatsApp enhances transparency and communication, as agents can provide real-time updates on the status of refund requests. 

Overall, refund processes handling WhatsApp simplify customer interactions, improve satisfaction levels, and strengthen the overall customer experience in real estate transactions.

Virtual Tours for Engaging Property Visits at Buyers’ Convenience 

When a client is unable to physically visit a property, offering a virtual tour via WhatsApp can bridge the gap and provide them with a comprehensive viewing experience. 

By sending a URL link through WhatsApp, clients can access the virtual tour conveniently from their mobile devices. This approach allows them to explore the property remotely, gaining insights into its layout, features, and ambiance. 

Offering virtual tours via WhatsApp demonstrates responsiveness and adaptability on the part of real estate agents, catering to client’s needs in an increasingly digital world. 

It enhances the customer experience by providing flexibility and convenience, ultimately facilitating informed decision-making and fostering trust between agents and clients.

Conclusion

WhatsApp Salesforce integration through 360 SMS offers a wide range of out-of-the-box capabilities that allow realtors to be more flexible and innovative with their WhatsApp operations. From marking 24/7 availability on WhatsApp to simplifying the booking payment process, they can count on WhatsApp to redefine their real-estate operations. In the bigger picture, they can enhance buyers’ experiences and satisfaction, foster trust, and facilitate quick query handling, ultimately benefiting both real estate agents and customers. All set to add Salesforce WhatsApp into real-estate operations? Reach out to our experts at care@360smsapp.com or click here to contact us.