Connect with Customers Across SMS, MMS, and WhatsApp from Zoho CRM
Reach customers on their preferred channel without leaving Zoho CRM. Manage every conversation from one place to improve engagement, responsiveness, and customer experience.
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48% higher engagement
39% faster productivity
34% better experience
48%
Higher Customer
Engagement
Engagement
39%
Faster Team
Productivity
Productivity
34%
Better Customer
Experience
Experience
14+
Years of CRM
Messaging Innovation
Messaging Innovation
Native multichannel messaging
Native Multichannel Messaging for Zoho CRM
Manage every customer conversation across SMS, MMS, and WhatsApp directly from your CRM.
Native Zoho CRM messaging—no external portals or redirection
Keep every conversation and customer record inside Zoho CRM
Get started in minutes with a simple one-click installation
It's your all-in-one solution to boost multichannel communication in Zoho and close more deals.
Book a Free Demo
Engage Customers Across Sales, Marketing, and Support
Sales & marketing
Lead Engagement — Connect with new leads instantly on SMS, MMS, or WhatsApp to improve response rates.
Appointment & Meeting Reminders — Reduce missed meetings with timely reminders delivered on customers' preferred messaging channel.
Marketing Campaigns — Reach customers with personalized promotional messages, offers, and announcements.
Customer Support Conversations — Handle customer questions and provide updates from a single conversation workspace.
Operations & customer care
Order & Delivery Updates — Keep customers informed with confirmations, shipping notifications, and delivery updates.
Payment & Renewal Reminders — Send timely reminders to improve collections and reduce missed renewals.
Customer Feedback Collection — Gather valuable feedback after purchases, appointments, or service interactions.
Internal Team Communication — Coordinate updates and notifications while keeping customer communication centralized inside Zoho CRM.
Create Connected Customer Conversations Across Every Channel
Improve CSAT with an advanced omnichannel messaging tool—all without leaving Zoho CRM.
Why choose us
Why Multichannel Integration in Zoho with 360 SMS
48%
Higher Customer Engagement
Reach customers on SMS, MMS, and WhatsApp from one platform to increase responsiveness and conversation rates.
39%
Faster Team Productivity
Manage every customer conversation from Zoho CRM without switching between multiple messaging tools.
34%
Better Customer Experience
Deliver personalized communication across every touchpoint while maintaining complete conversation history inside Zoho CRM.