logo Live Chat

Welcome to the 360 SMSAPP Knowledge Base

Find step-by-step guides and manuals for every feature- from installation to eSignature.

Everything you need to get up and running with 360 SMSAPP is right here. Whether you're setting it up for the first time, building your first Word template, or figuring out how to connect DocuSign, these guides walk you through every feature step by step, without assuming you already know how it works.
Guide

Mass Mailer User Guide

Use Case: 360 Mass Mailer is an application built extensively on the Salesforce platform hence the app is native to the Salesforce…

Guide

Viber Channel Guide

Introduction A “Viber Channel” is a popular messaging and calling app that is an integration or functionality that enables users to send…

Guide

Facebook Channel Guide

Introduction Facebook is a social media and social networking website. It has grown to become one of the largest social networks in…

Guide

SMS Ai configuration Guide

Prerequisites Active Salesforce org with admin access. OpenAI account with API key. Access to 360 AI portal. Package Version 1.319 Installation Url:…

Guide

File Sync App Guide

Introduction 360 File Sync is an application designed with the primary objective of syncing the uploaded files between Salesforce and Google Drive.…

Guide

Email Sync Guide

Introduction Email Sync refers to the process of synchronizing or integrating email functionality across various devices or platforms to ensure consistent and…

Guide

Pardot Integration

Pardot’s primary method of integrating with native Salesforce is via its “Completion Action” feature whereby a web hit or form completion or…

Guide

Email To SMS Configuration

360 SMS provides the unique capability to REPLY to the Incoming SMS Notification email and have the text of that reply be…

Guide

Drip Campaign AI User Guide

Overview Drip AI Suggestion turns a plain-language description of your business into a complete, ready-to-use Drip Campaign — no manual message writing…

Guide

Sending SMS Through Flows

Sending SMS Through Flows Basics Salesforce Flows provide a code-free approach for effectively managing the triggering of Outbound Text Messages and handling…

Guide

Configuration User Guide

Disclaimer This document contains Confidential, Proprietary and Trade Secret Information (“Confidential Information”) of 360 Degree Cloud and may not be copied, distributed,…

Guide

Link Clickthrough Tracking

Hyperlink Clickthrough Tracking 360 SMS provides the unique ability to send links via SMS and have the clickthrough’s tracked against the SMS…

Guide

Batch Texting Techniques

Batch Texting Techniques There are three ways to send Batch Text Message aka Bulk SMS, Batch SMS with 360 SMS. This also…

Guide

Meta-Direct Template Approval from Salesforce

Overview This guide explains how to create, configure, and submit WhatsApp message templates for Meta approval using the direct template creation flow…

Guide

Whatsapp Template Guide

Overview This guide explains how to create, configure, and submit WhatsApp message templates for Meta approval using the direct template creation flow…

Guide

Kakao Talk User Guide

Introduction KakaoTalk is a popular South Korean messaging app. 360 SMS has now integrated with KakaoTalk, providing a channel for customers to…

Guide

Configuration Guide

Introduction 360 SMS is an easily implemented integration of inbound and outbound Text Messaging (SMS) capabilities within Salesforce as well as MMS…

Guide

Drip Campaign

What is a Drip Campaign? Drip Campaigns let users schedule text messages at a specified time and date. These are pre-scheduled messages…

CONTACT US

Get in touch- hear back
in an hour or less

Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.

24x7 global support
Average first response within an hour
Trusted by 60K+ users on Salesforce

Send us a message

We'll connect you with the right specialist.

Loading......

Please select country below.

captcha

refresh-icon

By submitting this form, I acknowledge that I have read and understand 360 Degree Cloud's Privacy Policy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.