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AIVA AI · Call Transcription & Coaching · Real-Time · Salesforce Native

Turn Every Call into a Conversion  with AIVA AI

Drive every call toward conversion with real-time AI transcription, sentiment insights, and smart guidance - helping your agents respond faster, smarter, and more confidently.

See how it works
✓ 5★ · 1,200+ AgentExchange reviews
✓ Salesforce Summit Partner
✓ 30% faster query resolution
✓ No missed details, no long calls
AIVA Agent
1,200+
AgentExchange reviews
5★ rated
30%
Faster query resolution
Measured
40–50%
Reduced training time
20%
Higher customer satisfaction
27%
Reduction in manual effort
Works across your call setup:
Inbound calls
Transcribes and coaches live on every inbound call
Outbound calls
AI coaching and auto-logging on outbound too
100% Salesforce native
No middleware · no external platform
How it works

Voice Transcription AI Agent that Guides on Calls

Improve every call interaction with real-time AI insights - from the first word spoken to the final record update in Salesforce.

Transcription
Real-Time Call Transcription
AIVA converts voice to text instantly, capturing every detail so agents never miss critical information
Zero missed details
Sentiment Analysis
Live Sentiment Indicators
Real-time emojis show customer tone and emotion, helping agents adjust responses and manage conversations effectively
Tone-aware coaching
AI Coaching
AI-Driven Call Coaching
Smart, context-aware suggestions help agents answer confidently and deliver consistent, accurate information mid-call
Your playbook, live
AutoCapture
Auto-Tagging & Data Capture
AIVA automatically tags the call outcome - removing manual effort and ensuring complete logs
100% Salesforce native
Features

Why Choose AIVA AI Agent for Smart Call Handling

Get conversion-focused call coaching and precise responses with AIVA AI Agent - no manual note-taking, no missed information, no inconsistent answers.

Real-Time Intelligence on Every Call

Transcription, Sentiment & Coaching - Live

Real-Time Call Transcription
AIVA converts voice to text instantly, capturing every detail so agents never miss critical information.
Live Sentiment Indicators
Real-time emojis show customer tone and emotion, helping agents adjust responses and manage conversations effectively.
AI-Driven Call Coaching
Smart, context-aware suggestions helping agents answer confidently and deliver consistent, accurate information.
AIVA AI · Live Transcript & Coaching

Auto-Tagging and Zero Manual Effort

Auto-Tagging & Data Capture
AIVA captures every call detail accurately in real time, auto tags call outcomes, enhancing data quality for smarter decisions.
No Missed Information
Every conversation is fully documented - no manual note-taking, no gaps, no agent memory required after the call ends.
Built to Transform Calls Across Industries
Designed for every industry that focuses on quality on-call customer conversations.
Auto-Tagging and Zero Manual Effort
Results

Why Automatic Transcription and AI Call Coaching Matter

Unsure how AI can elevate your customer conversations? Here's what AIVA AI Agent consistently delivers across teams.

30%
Faster query resolution
Measured
40–50%
Reduced training time
Customer data
20%
Higher customer satisfaction
AIVA Benchmark
27%
Reduction in manual effort
360 SMS App
"For cost savings, we have estimated that we have saved over $100,000 in operational costs by using the 360 SMS platform. It's so innovative that we've already seen a number of productive features and enhancements over a short period."
Verified review · Salesforce AgentExchange · 5★
Industries

Built to Transform Calls across Industries

Designed for every industry that focuses on quality on-call customer conversations and experiences.

Sales Teams
Faster coaching for SDRs and AEs
Real-time coaching suggestions help reps handle objections, stay on message, and close faster - with every call logged automatically to Salesforce.
30% faster query resolution
Customer Support
Consistent answers, shorter calls
AIVA ensures agents always have the right information at hand - eliminating long calls, reducing escalations, and increasing first-call resolution.
20% higher CSAT
Healthcare
Accurate documentation, every call
Auto-capture patient details, disposition, and follow-up actions - reducing documentation burden and ensuring nothing falls through the cracks.
Zero manual note-taking
BFSI
Compliant transcription & audit trail
Full call transcripts create a complete audit trail for compliance - without any agent doing manual work after the call.
Full compliance audit trail
Telecommunication
Reduce handle time on complex queries
AIVA surfaces the right answer in real time, helping agents resolve technical and billing queries faster without needing to put customers on hold.
Shorter AHT, less hold time
Education
On-the-job coaching for new agents
New agents ramp up 40–50% faster with live coaching suggestions - learning from every real call without requiring a senior agent to shadow them.
40–50% faster onboarding
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FAQs

Common questions about AIVA AI Call Transcription & Coaching

1. What is AIVA AI and how does it work during a call?
2. Does AIVA work natively inside Salesforce?
3. How does real-time coaching help new agents?
4. How do live sentiment indicators work?
5. What does auto-tagging and data capture do?
6. Does AIVA work on outbound calls too?
7. How does AIVA help with customer satisfaction?
8. How long does it take to deploy AIVA?
CONTACT US

Get in touch- hear back
in an hour or less

Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.

24x7 global support
Average first response within an hour
Trusted by 60K+ users on Salesforce

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