Take Our Messaging Expertise Wherever You Go
Expand Your Business to Non-English Markets Like a Pro. Make Your Business Presence Feel Globally Local and Hyper-Local.
Pioneering text message language automation in Salesforce, now in multiple languages. Send messages in all scripts and character sets, route customers to language-proficient agents, and reach new markets across WhatsApp, WeChat, and Viber.
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1Send in All Scripts and Character SetsSupport input from ALL languages. Let customers read messages in their native language, or automate pre-built templates for each language using reserved keywords.
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2Route Customers to Language-Proficient AgentsAssign message originators for campaigns and bulk messages by language proficiency. Make customers feel like they're at home and in the right place.
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3Send Globally via Channels That Cross Country BarriersChoose from WhatsApp, WeChat, and Viber to push messages without borders and work around country-to-country texting barriers while reaching new markets.
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4Manage Communication Strategy & Cost CentrallyManage communication strategy, automation, and cost from one central Salesforce instance, regardless of how many languages, geographies, or channels your team operates across.
Make Your Business Feel Globally Local - in Every Language, in Every Market
Expand your business to non-English markets with confidence. 360 SMS supports input from ALL languages - sending in all scripts and character sets so locals read messages in their native vernacular. Pair multi-language templates with texting channels popular in the target geography, and receive replies over numbers manned by agents of the same language.
Pair our app with multi-language templates and texting channels popular in the target geography. Receive replies over numbers manned by agents of the same language - so every customer conversation feels local, even when your team is distributed globally.
Make Your Global Outreach Unstoppable - Every Tool You Need
Multi-language templates, geo-Prioritized alerts, keyword filters in any language, and channels that cross borders - all inside Salesforce
All Languages & Scripts
Supports input from ALL languages. Type in Latin, Cyrillic, Arabic, Chinese, Devanagari — whatever script your customer reads in, it goes through clean. Automate pre-made templates for each language triggered by reserved keywords.
Language-Based Agent Routing
Assign message originators for campaigns and bulk messages by language proficiency. Route incoming replies to agents who speak the customer's language - making every customer feel they are in the right place from the first exchange.
Keyword Filters in Any Language
Filter replies by keywords in any language and segment audiences for next steps. Prioritize incoming alerts by geography for offshore teams so no response is delayed - even when your team spans multiple time zones and languages.
Automatic Originator Consistency
Choose originators automatically for consistency in contact details across languages and geographies. Combine with Sticky Sender to ensure every customer always receives messages from the same number, in their language, from their assigned agent.
Channels to Cross Country-to-Country Texting Barriers
WhatsApp - Global Barrier Breaker
Switch to WhatsApp where local SMS costs or regulations make direct texting impractical. Reach customers across those geographies anyway - WhatsApp delivers natively on 360 SMS.
WeChat - Asian Markets
Reach Asian markets with WeChat integration - the dominant messaging platform across China and East Asia. Communicate in Simplified Chinese, Traditional Chinese, and other Asian scripts natively from Salesforce.
Viber - East European Markets
Reach East European markets with Viber - widely used across Eastern Europe and parts of Southeast Asia. Send in local scripts and languages to customers in markets where Viber is the preferred communication channel.
Manage International Messaging Completely - Strategy, Automation & Cost, All Central
When you combine multi-language support with 360 SMS's built-in solutions, you get a complete international messaging operation. Prioritize incoming alerts by geography so offshore teams never delay a response. Use WeChat and Viber to reach Asian and East European markets. Filter replies by keywords in any language and segment audiences for next steps.
Multi-Language Messaging for Every Market & Team
From expanding into non-English markets to managing offshore teams across time zones - language-aware messaging makes every customer interaction feel locally relevant.
Non-English Market Expansion
Expand into Spanish, French, Arabic, Chinese, and any other language market with confidence. Send in the local script, automate language-specific templates, and route replies to proficient agents - entering new markets without a local office.
Offshore & Distributed Teams
Have an offshore team? Prioritize incoming alerts by geography so no response is delayed. Manage agent availability across staggered time zones, and route customer messages to the agent in the right geography and language automatically.
Multi-Language Bulk Campaigns
Run bulk campaigns across multiple language markets in a single operation. Assign originators by language proficiency so every recipient receives the message from an agent who speaks their language - making campaigns feel locally relevant at scale.
Asian Markets via WeChat
Reach Chinese and broader East Asian markets with WeChat integration. Send in Simplified Chinese, Traditional Chinese, and other Asian scripts natively from Salesforce - meeting customers on the channel they actually use every day.
East European Markets via Viber
Reach Eastern European and Southeast Asian markets with Viber integration. Send in local Cyrillic and other scripts to customers in markets where Viber is the dominant channel - without SMS country-to-country barriers.
Keyword Segmentation in Any Language
Filter replies by keywords in any language and segment audiences for next steps. Use language-specific reserved keywords to trigger automated templates, route to agents, or add respondents to campaigns - all managed from central Salesforce.
Sending in English to a Non-English Customer Is Not Global - It's Lazy
A message that arrives in the wrong language doesn't just go unread - it signals that you don't know or care about the customer you're trying to reach. 360 SMS multi-language support ensures every message your business sends feels like it was written by a local, routed by a local, and replied to by someone who speaks the customer's language - at the scale of a global operation, managed centrally inside Salesforce.
A Business That Messages in English Only Is Leaving Every Non-English Market on the Table
The world's fastest-growing consumer markets are not English-first. Spanish, Mandarin, Arabic, Hindi, Portuguese - these are the languages of your next growth opportunity. 360 SMS multi-language support lets you enter those markets without a local office, a local team, or a local phone system - just centrally managed language-aware messaging from the Salesforce instance you already have.
"Make your business presence feel globally local and hyper-local."
360 SMS multi-language support lets you send in all scripts and character sets, route customers to language-proficient agents, choose from WhatsApp, WeChat, and Viber to cross country-to-country barriers, filter replies by keywords in any language, and manage all communication strategy and cost centrally from one Salesforce instance - however many markets you serve.