Automate support, reduce customer anxiety, and improve accessibility with Salesforce SMS for customer service, natively inside Salesforce - helping teams deliver faster service and higher CSAT.
Every use case runs natively inside Salesforce Service Cloud - from case creation and routing to SLA alerts, chatbot deflection, field service, and CSAT surveys. Click a use case to see it in action.
Receive · Route · Resolve · Survey - every service interaction follows the same automated pattern.
Agents are too valuable to spend on tier-one queries and manual case tracking. 360 SMS AI agents handle chatbot deflection, FAQ responses, guided troubleshooting, SLA monitoring, case routing, and CSAT collection - automatically inside Salesforce Service Cloud. Expand your customer base even with leaner service teams.
Chatbots, automated case routing, SLA alerts, and two-way messaging tied to case records - natively inside Service Cloud. Support customers across SMS, WhatsApp, and voice while keeping every conversation connected in one place.
The most reviewed Salesforce SMS app on AppExchange — verified 5-star reviews from real service teams globally.
360 SMS cut our average handling time by 40% in the first month. Chatbot deflection handles routine queries automatically and our agents only see cases that genuinely need them. We scaled our customer base without adding headcount.
SLA breach has gone to zero. The moment a case approaches threshold, both agent and supervisor get an SMS — the case is handled before it breaches. Omnichannel means customers switch channels without repeating themselves.
CSAT surveys via SMS get 5× the response rate of email — and we collect them while the experience is still fresh. Our top performers are now identified weekly from ratings data. Service quality improved every single quarter since we launched.
See 360 SMS running inside Salesforce Service Cloud in a free 20-minute demo.
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
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