You are in good Company
Migrate and centralize communication support processes,
Automate subscriber onboarding, promotion, and retention
Offer limited period discounts on premium services,
Get more subscribers with introductory discounts
Assist with hardware management like Wifi and broadband setups, parental controls, connect IoT security and home assistants
Nurture brand advocacy with your best customers, pitch network services to local bodies and communities
Promote bundles premium services, Automate surveys to understand customer preferences
Keep customers coming back and edge out the competition, Reward loyalty, relationship length, referrals Choose any carrier, any aggregator
Educate customers about the problems and solutions you offer
Reduce Customer anxiety and enhance experiences
- Reduce inbound voice calls
- Less intrusive than voicemail ads
- See history, the context of all interactions
- See incoming alerts from 8 channels
Seize Selling opportunities
- Increase customer satisfaction
- See interactions over all channels
- Prevent lapses, inconvenience
- Cross-sell based on usage data
Reduce support costs
- Set up Chatbots and IVR instantly
- Let agents switch to telephony easily
- Send payment confirmation
- Distribute jobs and cases easily
Reach out to your entire customer base in minutes with messaging in Salesforce for ISP, And get most of your messages read > 90 % Open Rate
Market premium infotainment for more usage
Launch plans with entertainment partnersAutomate away messages, routing, forwardingRoute and assign inquiries to queues automatically based on any custom criteria.
Schedule response messages at available times
Troubleshoot, collect feedback
Automate guided support to set up connectivity hardware
See custom subscriber details when they callPick up conversations where they left off to reduce customer anxietyUnderstand problems faster
Capture field data
Collect essential data points on customers for
Bulk Messages, 1-on-1, or calls
Automate marketing messages, service disruptions, and offers to the entire database
Switch to 1-on-1 chat or call when you need to
Our Testimonials
Bradley Farquhar | Purple Cow Internet
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