Combine DE + 360 SMS
Enable Messaging over more Clouds and Channels
2 More Communication Channels and BYON
4 More Salesforce Clouds
With DE combined with 360 SMS, businesses get immediate and out-of-the-box engagement features for Sales cloud users that work on the existing Digital Engagement Channels.
A combination of the two would throw possibilities of usage over Sales Cloud, Service Cloud, Marketing Cloud, and Pardot wide-open.
Look beyond just the Service Cloud Console with DEOS
Since Digital Engagement, while allowing teams to consistently engage over messaging apps and social media, is restricted to Omni-Channel and the Service Cloud console, Combining 360 SMS with Digital Engagement is straight forward and lets you access all 360 SMS innovations
- Thoughtful Out-of-the-Box features,
- Parameters and
- Powerful DIY Automation
for Salesforce-texting across any standard or custom objects
Get the most out of Salesforce Digital Engagement
Users can access texting on ALL Salesforce Objects and get access to DE’s capabilities across all Salesforce products, even Sales Cloud, Service Cloud, Marketing Cloud, and Pardot
out-of-the-box Text Automation
360 SMS helps you distill a year’s worth of customizations down to minutes of powerful DIY configuration that uses a mature selection of parameters and several pre-installed capabilities.
360 SMS lives and breathes texting – we’ve done it for 10 years. We have the best pool of Salesforce talent support on hand to give you consistently 5-star rated (AppExchange) support teams with minimal turn-around and maximum fulfillment
for Digital Engagement
On its own, Salesforce Digital Engagement doesn’t work Salesforce 1 Mobile yet. With DEOS, teams can access combined capabilities of Salesforce Digital Engagement and 360 SMS on the go through a Salesforce 1 Mobile app
Extend DE with Proven Out-of-the-box Capabilities
- Drip Campaigns
- After Hours Scheduling
- Time-zone Management
- Message Signatures
- URL-click Tracking
- Template Management
360 SMS Batch Texting
- Keyword Processing Automation on Einstein bots and Process Builders
- DIY Conversation Trees & Surveys
(iText by 360 SMS)
- Incoming Alerts
- Phone Number Management
Automatic Response Assignment
- Engagement Reports,
A More Complete, Interactive Conversational Experience
(In-line Editing, Single-Window productivity, Filtered ListViews,Faster Response Processing to select and nurture Custom Audiences)
Unknown Number Management
(Automated Record Creation, 360 Degree Views, Reduced Redundancy)
(Color-coded incoming alerts for managing longer conversations with Configurable priorities)
Salesforce Digital Engagement is a Salesforce tool that allows you to respond and engage with customers over different channels like SMS, WhatsApp, Facebook Messenger, and Webchat, depending on the customer’s preferred choice of channel. But you can extend its capabilities with an add-on like Digital Engagement on Steroids. You can use Digital engagement features over more clouds and communication channels; you can bring drag-and-drop automation capabilities for messaging, out-of-the-box texting features, and many more.
Salesforce digital engagement is essential to deliver a consistent experience to prospects and customers across all digital channels. Thus, firms can engage with customers and strengthen their relationships, switching between channels without hampering the customer’s positive experience.
Salesforce digital engagement is available for Classic (not available in all orgs) and Lightning versions. For Digital Engagement set-up, permission set license and the Field Service Appointment Assistant managed package are required. Rest, you can set up messaging channels as per your requirements. Users can make Salesforce digital engagement for SMS, WhatsApp, and other channels more complete using the right solution and add-on. Extending its capabilities, users can get a host of messaging features to deliver superior-quality experiences across different channels and cut back on investments in bot conversations.
Yes, Salesforce Digital Engagement works with Service Cloud and Sales Cloud-both. If you want to extend its capabilities over more clouds and interaction channels, you can opt for the right solution that can provide you with a wide range of other features. For example, Digital Engagement is a 360 SMS add-on that helps you equip Salesforce digital Engagement with powerful automation and messaging capabilities.
Did you know?
On average a customer interacts with a business through
Salesforce Digital Engagement & 360 SMS – Much Better Together
Faster route to Digital Strategy
A DE and 360 SMS combination could get businesses to plan their digital engagement strategies faster-
No Learning Curve
An intuitive, highly optimized interface for the combined channels of DE and 360 SMS would eliminate any issues with training time, productivity, and adoption