One-on-One Conversation through Salesforce Text using 360 SMS Salesforce App
![one on one one on one](https://360smsapp.com/wp-content/uploads/2021/07/one-on-one.png)
What one-on-one conversational capabilities mean
to your bottom line.
Help & Empower Representatives Close More Conversations
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Take Control Of the Conversation
- Switch between multiple channels right from text-bar over SMS, MMS, OTT-platforms, and Voicemail.
- Access & Share templated messages from folders for approved messages.
- Get Delivery Reports For URL Link Tracking.
- Engagement Histories for recorded conversations, previous messages, URL clicks.
- Switch between chats to multitask between conversations.
![2 2](https://360smsapp.com/wp-content/uploads/2021/07/2-150x150.png)
Roll-up Separate SMS Conversations to Parent( Master) Conversations
- See all parallel conversations in one view with separate badges for context.
- Display all messages sent to a recipient.
- Schedule different messages for different uses, relationships, and scenarios.
- Contextual search & discovery for previous messages. With 360’s One-on-One Conversations,
![3 3](https://360smsapp.com/wp-content/uploads/2021/07/3-150x150.png)
Expect Faster Adoption & Time Savings
- Criteria-based filter to reduce search time.
- Familiar Intuitive Interface, Zero Learning Curve.
- Access complete profiles, Steer individual conversation.
- Assurance of message delivery to avoid Spamming.
- Immediate chatting.
- Reduced navigation effort.
- Less Ticketing, Lead Debt.
- Time Savings in message search.
- Drive down Call Volumes.
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