What one-on-one conversational capabilities mean
to your bottom line.
Help & Empower Representatives Close More Conversations
Take Control Of the Conversation
- Switch between multiple channels right from text-bar over SMS, MMS, OTT-platforms, and Voicemail.
- Access & Share templated messages from folders for approved messages.
- Get Delivery Reports For URL Link Tracking.
- Engagement Histories for recorded conversations, previous messages, URL clicks.
- Switch between chats to multitask between conversations.
Roll-up Separate SMS Conversations to Parent( Master) Conversations
- See all parallel conversations in one view with separate badges for context.
- Display all messages sent to a recipient.
- Schedule different messages for different uses, relationships, and scenarios.
- Contextual search & discovery for previous messages. With 360’s One-on-One Conversations,
Expect Faster Adoption & Time Savings
- Criteria-based filter to reduce search time.
- Familiar Intuitive Interface, Zero Learning Curve.
- Access complete profiles, Steer individual conversation.
- Assurance of message delivery to avoid Spamming.
- Immediate chatting.
- Reduced navigation effort.
- Less Ticketing, Lead Debt.
- Time Savings in message search.
- Drive down Call Volumes.