Salesforce SHORT CODES
Get memorable Short Codes
for calls to action
Create message blasts and campaigns
for billboards, tv ads, and adwords
that your customers will remember
Your most potent brand asset
Easy number recognition
Own catchier numbers that passers-by can associate with your brand in a matter of seconds.
Higher Reliability
With pre-approved messages, you can be certain that all of your messages go through.
Memorable CTAs for Ads
Get better returns for ads on-site banners, radio, and billboards with easy member 5 digit numbers.
Text in Massive Volumes
Currently, shortcodes let you send 200 messages a second which is over 17 million messages a day.
Choose from a variety of Dedicated Short Codes
Dedicated shortcodes are numbers reserved for
use only by you, and over time become
synonymous with your brand identity
Vanity
Short Codes
Manage, track, and reorder stock automatically from multiple suppliers
Random
Short Codes
Find channels and promotions that bring in the most visitors and collaborate for co-marketing, promo codes
Free To End User
Short Codes (FTEU)
Foot the bill for interested customers, let message recipients reply free of cost to encourage more interaction
We have Shared Short Codes too
Find channels and promote keywords that bring in the most visitors, Collaborate with others for co-marketing, promo codes
We’ll handle everything for you
Pre Approved
Templates
All messages are approved by
a designated government
body, which means you never
get marked for SPAM
Documentation
and Application
We’ll help you throughout the
documentation and
registration process for
using shortcodes
Provisioning
Numbers
Getting an available number for your
a brand can be an excruciating process
that changes with each country
– leave that to us
Interactive
Campaigns
Profile individual purchase
behavior to create personas,
automate promotions and
Google Adwords
Issue Global
Short codes
Running a global operation?
Be sure to find a short code
for all global locations
Ensure
Web Compliance
Numbers issued also have
compliance requirements that
extend to websites,
which we can handle for you
Make The Investment Count
Automate
Interactions
Entirely
Reduce call volumes and operate with a lean team by qualifying inquiries before they get to the queue
Use the Same
Shortcode for
All Interactions
Pivot into sales, service, marketing, and support operations easily from the same number
Trigger
Actions and
Capture Data
Capture essential data in Salesforce and trigger actions like emails, tasks, record, and progress updates at scale
360 SMS and
Short codes
– better together
Capitalize on the huge inbound engagement short codes bring with even more capable tools to scale interactions
Promote and Generate Awareness For a Host of Uses
- Polling
- Promo Codes
- Authentication Codes
- Helplines, and more
- Coupons and Sales Alerts
- Public Interest Announcement
FAQs
What is long code and short code Salesforce?
A long code is a standard phone number (typically 10 digits long) that can be used to send and receive SMS text messages. Long codes are cheaper than short codes, and you can send one message per second. They are also usually used for one-on-one business messaging between businesses and customers.
A shortcode is a shorter numerical or alphanumeric code (usually 5-6 digits) that is used to send and receive bulk SMS messages, mainly for marketing and promotional purposes. Salesforce Short codes are best for high-volume messaging, as you can send 200 messages per second. These are often easier to remember than long phone numbers.
How does a short code work?
The business or organization leases a shortcode from a mobile network operator or SMS aggregator. Leasing a Salesforce SMS shortcode needs an approval process, which is a bit time-consuming.
The business then creates a marketing or customer service campaign and advertises the shortcode to its customers, along with instructions on how to opt-in to the campaign.
Customers who want to opt-in to the campaign send a text message to the shortcode.
The shortcode receives the text message and forwards it to a messaging gateway, which is responsible for processing and routing the message to the business or organization's designated endpoint.
The business receives the message and can take appropriate action, such as sending an automated response or adding the customer to a mailing list.
The customer continues to receive messages related to marketing and promotions from the business or organization until they opt out by sending a text message to the shortcode.
Why do we use the shortcode?
Salesforce SMS Short codes are perfect for high-volume A2P messaging as you can send 200 messages per second. With the right Salesforce shortcode texting app, you can easily scale communications. Salesforce Shortcodes are easy to remember due to a limited number of digits and help you improve brand recall as people can associate them with your brand within minutes. As all SMS templates are pre-approved by carriers, messages do not get marked as spam which helps to improve SMS deliverability.
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