- Avoid Poor caller experience, wait times
- Prevent calls landing on unavailable agents
- Don’t miss inquiries or tickets from high-value accounts
- Forward the call to another account manager
- Increase throughput
Modes are updated in the calling queue in real-time to manage and distribute calls through ACD (Automatic Call Distribution)
Calls are only routed to online agents to reduce hold ups and wait-times
No matter where you are from, we provide Global Coverage.