How did we get here?
Our zealous emphasis on customer success and depth of Salesforce knowledge has allowed us to scale real-world results. It’s also helped us enrich our talent pool to a team of 500 and meet required partner scores to qualify as a Salesforce Summit Partner. It’s taken us nearly a decade and 260+ certifications across all Salesforce clouds to make it here.
Besides this, we’ve consistently earned high CSAT scores for customers by getting things by listening to their needs intently and getting things right the first time.
The Salesforce partner program: A Primer
Salesforce depends on its partner ecosystem for product and platform development on top of its cloud platform offerings.
Salesforce-certified partners customize these platforms and implement solutions specific to the business objectives of platform users.
This increases the overall adoption of Salesforce across industries as a business platform and drives revenue through license contracts and subscriptions.
The ‘Partner Value Score’
The Partner Value system instituted by Salesforce is a strict evaluation mechanism to assign value to partners in the Salesforce ecosystem. The system uses a ‘Partner Value Score,’ and algorithmic point system to do this fairly to ensure adequate capabilities of the partners awarded scores. The point system accounts for hard metrics and parameters such as certifications, projects, innovation, and CSAT.
Based on the scores, partners in the Salesforce ecosystem are awarded one of four tiers – Base (up to 249 points), Crest (over 250 points), Ridge (over 500 points), Summit (over 750 points).
Partners need to demonstrate high CSAT, knowledge, and growth capabilities through which separates and rewards partners that work in service of quality and consistently strive to get things right the first time.
What does a Summit Partnership mean for our customers and partners?
The Partner Value Score sets the bar for a Summit Partnership really high and only 7-8% of Salesforce partners achieve this distinction.
For customers, users, and partners of 360 SMS, this ensures an authentic track record built on real results which only comes through a vertically deep know-how of Salesforce technology.
As Summit Partners, we’re expected to set formal standards for quality through our choices of the right roadmaps, technology, solution design, and architecture, delivery timelines, and development best practices.