360 SMS delivers the most complete Salesforce CTI integration on AgentExchange. One click dial from any Salesforce record, intelligent IVR call routing, AI transcription, power dialer - all natively inside Salesforce.
Salesforce CTI integration runs natively - no middleware, no tab-switching, no separate login. Every message sent or received is automatically tied to the right Salesforce record.
Never miss a call. Every time.
Incoming calls surface the Salesforce record instantly. Agents see full CRM context before answering - route by skill, priority, or business hours.
Click-to-dial from any record.
Agents click any phone field in Salesforce to dial. Every call is auto-logged with duration, outcome, and transcript. Send SMS follow-ups immediately after a call.
Every Salesforce CTI feature lives inside your CRM - same records, same reports, same Salesforce workflows your team already knows.
With 360 SMS Salesforce CTI integration, click any phone number in Salesforce to dial immediately - no external dialer, no tab-switching. Every call is auto-logged to the Salesforce record with duration, agent name, outcome, and AI transcript - then follow up over SMS or WhatsApp without leaving the record.
Configure nested IVR flows with point-and-click. Route by department, skill, product, or priority. Qualify callers before they reach the queue.
All call data - duration, outcome, agent performance, recording - lives in native Salesforce reports. Get quick notifications for incoming calls and store transcripts natively.
360 CTI automatically skips numbers that have opted out of calls. Manage DND preferences, get TCPA-compliant calling workflows built in.
Generate calling lists from any Salesforce Report and let the power dialer handle the rest. Auto-skips opted-out numbers, saves agent time, and logs every attempt.
Configure business hours, forward calls to mobile or backup agents, and send programmable voicemail when no agent is available. Transcripts are saved to Salesforce automatically.
Every AI feature lives inside Salesforce - no extra tab, no third-party tool. Your team gets smarter replies, faster responses, and less manual work without changing how they work today.
AI transcribes every call in real time, saving transcripts to Salesforce while coaching agents with real-time insights for effective call handling.
AI translates live calls across 50+ languages - enabling teams to communicate with prospects and customers in their preferred language.
AI voice agent engages leads in real time, qualifies prospects, and schedules meetings to drive faster responses and higher conversions.
Add CTI Telephony to Salesforce within minutes - no middleware, no developer
Native AgentExchange install · No developer · No middleware · GDPR & HIPAA compliant · 24/7 onboarding included
Same Salesforce SMS app, same inbox, same features. Add channels without starting from scratch.
Explore all channelsSee exactly why 60K+ users chose the 360 SMS Salesforce CTI app over every other option on AgentExchange.
| ELEMENTS |
360 SMS App
SALESFORCE NATIVE · #1 RATED
|
Others
On AgentExchange
|
|---|---|---|
| Support | Free | Paid |
| Natively-built | Yes | No |
| Salesforce Cloud Support | All Clouds | Limited to 1–2 clouds |
| Channels | 15 Channels | Limited to 3–4 channels |
| Chatbot | No-code | Complex |
| AI Capabilities | Yes | No |
| Drip Campaigns | Multi-channel | Single channel |
| Unified Messaging Console | Yes | No |
| GDPR Compliant | Yes | No |
Industry-specific Salesforce CTI workflows, pre-built templates, and proven use cases - ready on day one.
One of the most-reviewed Salesforce SMS App on AgentExchange- 1200+ verified reviews from real teams.
CTI + SMS follow-ups transformed our pipeline. Response time dropped from 48 hours to under 4. ROI paid for itself in month one.
IVR routing reduced call handling time by 35%. Agents now see patient records before the call even connects.
Click-to-dial from Salesforce records saved our reps 2 hours a day. Auto-logged call notes are a game-changer for compliance.
Healthcare, finance, real estate, education — book a demo built around your CTI use case.
Everything you need to know about Salesforce CTI integration with 360 SMS App
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
We'll connect you with the right specialist.
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