360 SMS is an easily implemented integration of inbound and outbound Text Messaging (SMS) capabilities within Salesforce as well as MMS (sending pictures and files). The 360 SMS features at a high level are:
• Individual one-on-one texting
• Batch texting from List Views and Reports
• Scheduled Texting
• Triggered automatic texting via native Salesforce Process Builders
• Surveys and Inbound Keyword processing to update Salesforce Fields or trigger additional messages
• Templates
The solution is 100% native Salesforce, meaning that no data is stored outside of Salesforce. 3rd party messaging services such as Twilio are invoked from the Salesforce environment but the messages (SMS) and/or attachments (MMS) are never stored on other servers besides within the native Salesforce.
360 SMS Configuration & User Guide
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