360 SMS Configuration & User Guide

360 SMS is an easily implemented integration of inbound and outbound Text Messaging (SMS) capabilities within Salesforce as well as MMS (sending pictures and files). The 360 SMS features at a high level are:
• Individual one-on-one texting
• Batch texting from List Views and Reports
• Scheduled Texting
• Triggered automatic texting via native Salesforce Process Builders
• Surveys and Inbound Keyword processing to update Salesforce Fields or trigger additional messages
• Templates
The solution is 100% native Salesforce, meaning that no data is stored outside of Salesforce. 3rd party messaging services such as Twilio are invoked from the Salesforce environment but the messages (SMS) and/or attachments (MMS) are never stored on other servers besides within the native Salesforce.