Connect with Customers Across SMS, MMS, and WhatsApp from Zoho CRM

Reach customers on their preferred channel without leaving Zoho CRM. Manage every conversation from one place to improve engagement, responsiveness, and customer experience.

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Built on 14+ years  of CRM messaging innovation, 360 SMS helps you reach customers where they're most likely to respond - all from Zoho CRM.

Native Multichannel Messaging for Zoho CRM 

Zoho CRM Integration

Manage every customer conversation across SMS, MMS, and WhatsApp directly from your CRM. 

  • Native Zoho CRM messaging—no external portals or redirection  
  • Keep every conversation and customer record inside Zoho CRM  
  • Get started in minutes with a simple one-click installation

It's your all-in-one solution to boost multichannel
communication in Zoho and close more deals

Engage Customers Across Sales, Marketing, and Support

Connect with new leads instantly on SMS, MMS, or WhatsApp to improve response rates.

Reduce missed meetings with timely reminders delivered on customers' preferred messaging channel.

Reach customers with personalized promotional messages, offers, and announcements.

Handle customer questions and provide updates from a single conversation workspace.
Zoho CRM Texting Dashboard
Zoho CRM Texting Dashboard

Keep customers informed with confirmations, shipping notifications, and delivery updates.

Send timely reminders to improve collections and reduce missed renewals.

Gather valuable feedback after purchases, appointments, or service interactions.

Coordinate updates and notifications while keeping customer communication centralized inside Zoho CRM.

Create Connected Customer Conversations Across Every Channel

Improve CSAT with advance omnichannel messaging tool—all without leaving Zoho CRM

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Why Multichannel Integration in Zoho with 360 SMS

48%

Higher Customer Engagement

Reach customers on SMS, MMS, and WhatsApp from one platform to increase responsiveness and conversation rates.

39%

Faster Team
Productivity

Manage every customer conversation from Zoho CRM without switching between multiple messaging tools

34%

Better Customer Experience

Deliver personalized communication across every touchpoint maintaining complete conversation history inside Zoho CRM

Span Across the Channels That Matter Most to Your Audience

Start with 360 SMS for Zoho for Free!

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FAQs

Yes. 360 SMS provides a unified inbox inside Zoho CRM, allowing you to manage SMS, MMS, and WhatsApp conversations from one place. Every interaction stays connected to the relevant customer record, making it easy to track conversations, respond faster, and deliver a consistent customer experience. 

Yes. 360 SMS installs directly from the Zoho Marketplace and works natively inside Zoho CRM without requiring external messaging portals. This means you can send, receive, and manage customer conversations without switching between multiple applications.

Yes. You can communicate with customers across SMS, MMS, and WhatsApp while maintaining a complete conversation history inside Zoho CRM. This helps your team deliver consistent, personalized experiences without losing context across messaging channels. 

360 SMS helps businesses centralize customer communication across SMS, MMS, and WhatsApp, improve engagement, simplify conversation management, and deliver a consistent customer experience without leaving Zoho CRM. 

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