360 SMS + Marketing Cloud Next: Better Together

Extend Marketing Cloud Next with 15+ channels, conversational messaging, automation, and AI-powered engagement for communication beyond marketing.

360 SMS connected to Salesforce Marketing Cloud Next across SMS, WhatsApp, RCS and webchat for sales, service and operations

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Trusted by 60K+ Users Worldwide

Why Use 360 SMS with Marketing Cloud Next

Connect Marketing with the Rest of the Customer Journey

Marketing Cloud Next powers marketing engagement, while 360 SMS helps sales, support, and operations teams act on customer interactions throughout the broader journey.

A Marketing Cloud Next campaign conversation handed off through 360 SMS to sales, support and operations teams

Impact that Connected Communication Creates

30%+ Faster Follow-Ups

Automate timely responses and follow-ups to keep customer conversations moving.

25%+ Higher Engagement

Use more relevant, action-driven communication to encourage customer responses.

20%+ More Conversions

Keep prospects engaged with timely communication throughout the customer journey.

15%+ Better Retention

Stay connected beyond campaigns with consistent, personalized customer interactions.

What’s More with 360 SMS for Marketing Cloud Next?

Give your teams additional tools to manage messaging with greater flexibility, control, and efficiency across different communication scenarios and functions.

Unified Messaging Console

Manage customer conversations, message history, responses, and interactions from a centralized workspace across teams and communication channels.

No-Code Communication Automation

Go beyond campaign flows. Build automated messaging workflows, triggers, follow-ups, reminders, and notifications for sales and operational needs — no development required.

Multichannel Drip Campaigns

Extend communication beyond marketing campaigns. Build sequential messaging journeys with AI across channels based on customer actions throughout the full customer life cycle.

Advanced Messaging AI

360 SMS adds AI for suggested replies, real-time language translation, conversation analysis, chatbots, and a lot more for seamless communication.

Bulk, Scheduled & Triggered Messaging

Send targeted messages at scale or trigger communication based on customer actions, business events, record changes, or specific dates.

AI Compliance

Detects opt-out intent from natural language replies, not just keywords, so compliance is maintained even when customers don’t use standard phrases.

See live how 360 SMS and MCN work together

How 360 SMS Complements Marketing Cloud Next

Marketing Cloud Next

Marketing orchestration
Customer journeys
Marketing campaigns
Marketing personalization
Marketing-focused engagement

360 SMS

Messaging-focused engagement
Day-to-day conversations
Sales, support & operational communication
Messaging-specific capabilities
Broader communication workflows

Get in touch- hear back
in an hour or less

Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.

24x7 global support

Average first response within an hour

Trusted by 60K+ users on Salesforce

360 SMS + Marketing Cloud Next: Better Together

Trusted by 60K+ Users Worldwide

Why Use 360 SMS with Marketing Cloud Next