38%
Improvement in Parent Communication Reach
Broadcast fee notices, exam alerts, and attendance updates to parents for time-sensitive interactions.
Built for schools, colleges & EdTech teams using Zoho CRM
Turn More Student Enquiries into Enrollments with Zoho CRM SMS for Education
Reduce drop-offs at every stage with faster responses to admission enquiries, automated follow-ups, and timely parent updates through SMS, MMS, and WhatsApp, all managed directly within Zoho CRM.
One place for admission enquiries, counsellor follow-ups, and parent updates
60K+Users worldwide trust 360 SMS
SMS & MMS
WhatsApp
Inside Zoho CRM
Built for admissions & academics
Why Zoho CRM Users in Education Prefer 360 SMS
44.8%
Improvement in Enquiry Response Rate
Trigger automated SMS acknowledgements to reach new enquiries before interest fades.
36%
More Enquiries Converted to Enrollments
Automate follow-up sequences and share program details to move more students toward enrollment.
Across the entire student journey
Student Communication Across Journey with
Student Communication Across Journey with
Zoho CRM SMS for Education
From the first enquiry to the final enrollment confirmation, give your admission and academic teams the tools to trigger, schedule, personalize, and manage student and parent communication at scale.
01 / Instant Responses
Speed-to-Counsellor: Respond to Admission Enquiries Faster
Prospective students often approach multiple institutions. A quick acknowledgement creates a positive first impression and keeps them engaged until a counsellor can respond.
- Trigger SMS through no-code Zoho CRM workflows
- Personalize messages with student and program details
- Give counsellors conversation history for informed follow-ups
02 / Automated Follow-Ups
Automate the Enquiry-to-Counsellor Follow-Up Workflow
Many prospective students need timely guidance before completing their applications. Consistent follow-ups help counsellors maintain interest and move enquiries toward admission.
- Set SMS follow-ups through Zoho CRM workflow rules
- Schedule messages to maintain consistent counsellor touchpoints
- Manage two-way conversations directly from Zoho CRM records
03 / Academic Alerts
Send Fee, Exam, and Attendance Alerts from Zoho CRM
Keeping students and parents informed about important academic and payment deadlines can be challenging. Timely alerts reduce missed updates and manual follow-ups.
- Schedule fee reminders around payment due date
- Send exam timetables and hall ticket notifications through templated SMS
- Automatically alert parents when attendance drops below thresholds
04 / Parent Broadcasts
Broadcast Parent Updates Over WhatsApp from Zoho CRM
Keeping parents informed across multiple classes and departments can be challenging. Centralized WhatsApp communication helps institutions share important updates consistently.
- Send interactive WhatsApp templates with buttons and quick replies
- Run bulk WhatsApp campaigns from Zoho CRM list views
- Keep parent communication history linked to student CRM records
05 / Program Discovery
Help Prospective Students Explore Programs with Rich Media
Students comparing institutions need clear information to evaluate their options. Share course details and campus resources to help them make informed enrolment decisions.
- Share campus photos, program highlights, and PDF brochures
- Send fee and scholarship details through WhatsApp
- Share trackable course links and open-house registration invites
06 / Admission Progression
Keep Admission Conversations Moving with Timely Updates
Admission decisions involve document submissions, counsellor interactions, and institutional approvals. Timely communication helps students stay informed and know what steps to expect next.
- Use AI-suggested replies to respond to student messages faster
- Schedule interview invitations and offer letter communications
- Automate eligible status updates through Zoho CRM workflow rules
Five easy stages
How 360 SMS for Zoho Fits into the Admissions Workflow
From first enquiry to enrollment, keep student communication timely and organized with 360 SMS for Zoho CRM.
01
Capture the Enquiry
A prospective student submits an enquiry through a web form or offline channel, and their details are recorded in Zoho CRM.
02
Send a Timely Acknowledgement
Trigger an automated SMS through Zoho CRM workflows to confirm receipt while a counsellor is assigned.
03
Connect the Student with a Counsellor
Introduce the assigned counsellor, share contact details, and arrange counselling sessions or campus visits through SMS or WhatsApp.
04
Follow Up with Program Information & Next Steps
Share program details, fee schedules, eligibility criteria, and application deadlines through timely messages and document attachments.
05
Send Admission Confirmation & Onboarding Messages
Share admission updates, fee deadlines, document checklists, and orientation details through CRM-linked conversations.
US business texting compliance
Prepare Your Education Institution for US 10DLC With Us
Sending admission updates and other business texts in the US requires education institutions to meet Application-to-Person (A2P) 10DLC requirements. 360 SMS for Zoho simplifies setup by assigning a 10DLC-compliant number, so your institution can focus on communicating with students and parents instead of sourcing a compliant number.
Real-world customer success
Education Zoho Messaging in Action:
Education Zoho Messaging in Action:
Results from a Real Customer
Customer success story
How a Leading Higher Education Institution Streamlined Student Admissions
A higher education institution used 360 SMS for Zoho CRM to simplify student communication, accelerate admission follow-ups, and improve engagement throughout admissions.
The institution faced high enquiry volumes, delayed responses, and manual follow-ups. 360 SMS for Zoho streamlined communication through automated acknowledgements, follow-ups, and timely reminders.
Read the Case Study45% FasterResponse to Admission Enquiries
47% HigherApplication Completion Rates
What Our 360 SMS Customer Says
Customer testimonial content can be added here once an approved quote is available.Make Every Admission Enquiry Count
No Missed Follow-Ups. No Delayed Alerts. Just Timely, CRM-Connected Student Communication.
Have a question?
Frequently Asked Questions
Answers to the questions schools, colleges, and EdTech teams ask about texting through Zoho CRM.
Schools and educational institutions can use SMS in Zoho CRM to acknowledge admission enquiries, assign counsellors, share program information, send application deadlines, and follow up with prospective students. With 360 SMS for Zoho, admission teams can manage two-way conversations alongside CRM records and configure Zoho workflow rules to automate timely messages at each stage of the admissions process.
With 360 SMS for Zoho, institutions can configure Zoho CRM workflow rules to trigger automated SMS or WhatsApp messages when a new enquiry is created, when a counsellor is assigned, or when a defined period has passed without a response. Automated follow-up sequences help ensure every prospective student receives consistent outreach without requiring manual action from the admission team.
Yes. Institutions can use 360 SMS for Zoho to send fee payment reminders, exam schedule notifications, and attendance alerts to parents and students directly from Zoho CRM. Messages can be scheduled using campaign scheduling or triggered automatically through Zoho workflow rules based on CRM record data such as payment due dates or attendance thresholds. The availability of specific automations depends on workflow configuration and CRM data.
Yes. 360 SMS for Zoho supports WhatsApp messaging, including Meta-approved templates with CTA buttons, quick replies, and list menus. Institutions can run bulk WhatsApp campaigns from the Zoho CRM list view to broadcast fee notices, exam updates, and event reminders to parents at scale. WhatsApp messaging is subject to Meta template approval, applicable consent requirements, and messaging configuration within Zoho CRM.
Yes. Institutions sending transactional or promotional SMS to students and parents in India must comply with TRAI DLT regulations. This includes entity registration, sender ID registration, and template approval on an approved DLT platform. 360 SMS for Zoho supports DLT-compliant messaging workflows and opt-in and opt-out management to help institutions send business SMS in a compliant manner. Institutions should consult their telecom provider or compliance team for guidance specific to their use case.
Coaching institutes and EdTech companies can use 360 SMS for Zoho to manage enquiries, automate batch enrollment communication, send class reminders and rescheduling alerts, and notify students about fee deadlines and course updates. WhatsApp can be used for richer communication — sharing PDFs, study materials, links, and course schedules directly in conversation. AI-powered reply suggestions and chatbot automation help teams handle high volumes of incoming messages. All communication workflows are configured directly within Zoho CRM.