Accelerate Salesforce Digital
Engagement with Point-and-Click Automation
Essential automation for messaging - no code, no learning curve. Built natively inside Salesforce.
Combine DE + 360 SMS to enable messaging over more clouds and channels. Get 8 channels, 4 more Salesforce Clouds, and bring your own number.
-
12 More Communication Channels + BYONAdd Ringless Voicemail and Click-to-dial Telephony for existing Digital Engagement numbers. Bring Your Own Number and keep the numbers your customers already know.
-
24 More Salesforce CloudsSales Cloud, Service Cloud, Marketing Cloud, and Pardot - wide open. Digital Engagement restricted to Service Cloud gets extended across the full Salesforce ecosystem.
-
3Look Beyond the Service Cloud ConsoleDE is restricted to Omni-Channel and the Service Cloud console - 360 SMS removes that limit, enabling messaging across any standard or custom Salesforce object.
-
4Point-and-Click Automation for MessagingDistill a year's worth of customizations down to minutes of powerful DIY configuration using a mature selection of parameters and several pre-installed capabilities.
Combine DE + 360 SMS Enable Messaging Across More Clouds and Channels
Combining Digital Engagement with 360 SMS brings together 8 channels and also lets you bring your own number. Businesses get immediate, out-of-the-box engagement features for Sales Cloud users that work on all existing Digital Engagement channels.
Combining 360 SMS with Digital Engagement is straightforward and lets you access all 360 SMS innovations across any standard or custom Salesforce object - with pre-installed capabilities active from day one.
Get the Most Out of Salesforce Digital Engagement
Thoughtful out-of-the-box features, parameters, and powerful DIY automation for Salesforce texting across any standard or custom objects
Texting Enabled Everywhere
Users can access texting across Salesforce objects and extend DE capabilities into Sales Cloud, Service Cloud, Marketing Cloud, and Pardot.
Thoughtful, Mature Out-of-the-box Text Automation
360 SMS helps you distill a year's worth of customizations down to minutes of powerful DIY configuration that uses a mature selection of parameters and several pre-installed capabilities.
Client Relationships, Exceptional Support
360 SMS has specialized in Salesforce texting for 10+ years, backed by strong AgentExchange ratings and experienced support.
Mobile App for Digital Engagement
On its own, Salesforce Digital Engagement has limited mobile flexibility. With DEOS, teams can access combined capabilities of DE and 360 SMS on the go through the Salesforce mobile app.
Pre-Installed Capabilities - Active from Day One
360 SMS Keyword Processing Automation works on Einstein Bots and Process Builders. Phone Number Management, Automatic Response Assignment, and Engagement Reports are all included out of the box. Drip Campaigns, Voicemail, After Hours Scheduling, Time-zone Management, Message Signatures, URL-click Tracking, and Guided Conversations are pre-installed and ready.
BARE ESSENTIALS + TEMPLATES
- Drip Campaigns
- Voicemail
- After Hours Scheduling
- Time-Zone Management
- Message Signatures
- URL-click Tracking
- Guided Conversations
- Template Management
- 360 SMS Batch Texting
- Keyword Processing Automation on Einstein Bots and Process Builders
- DIY Conversation Trees and Surveys (Text by 360 SMS)
ENGAGEMENT AND REPORTING
- Incoming Alerts
- Notifications
- Phone Number Management
- Automatic Response Assignment
- Engagement Reports
- Analytics
- Engagement History
Single-Window Productivity
Unified editing, Single Window productivity, Filtered List Views. Faster response processing to select and nurture custom audiences.
Automated Record Creation
Automated Record Creation, 360 Degree Views. Reduced redundancy - no more manual handling of unrecognized inbound numbers.
Color-coded Priority Management
Color-coded incoming alerts for managing longer conversations with configurable priorities - see what needs attention first, instantly.
No Code, No Einstein Dependency, No Developers - 8 Channels, 4 Clouds, BYON
A DE and 360 SMS combination gets businesses to plan their digital engagement strategies faster. An intuitive, highly optimized interface for the combined channels of DE and 360 SMS eliminates any issues with training time, productivity, and adoption. Enable pre-built automation essentials, fill out any gaps in campaign management, and build custom capabilities on top of Salesforce Digital Engagement.
Digital Engagement, Done Right - 8 Channels, 4 Clouds, BYON, Point-and-Click Automation Inside Salesforce
Book a demo • Get the App • 60K+ teams on Salesforce • 1,200+ AgentExchange reviews
From Sales Cloud Messaging to Multi-Channel Marketing Automation
From Sales Cloud users who need messaging to marketing teams running multi-channel automation, DEOS helps extend Digital Engagement beyond its default limits.
Immediate, out-of-the-box engagement features for Sales Cloud users that work on all existing Digital Engagement channels - no separate setup required.
360 SMS Keyword Processing Automation works on Einstein Bots - automate customer interactions and qualify leads without writing code.
Run multi-channel campaigns across SMS, WhatsApp, and more from Marketing Cloud - fill the automation gaps DE leaves behind.
Access combined DE + 360 SMS capabilities on the go through the Salesforce mobile app - something Digital Engagement alone cannot do.
Extend Digital Engagement into Pardot for B2B marketing automation - SMS, MMS, and messaging across the full Pardot journey.
Trigger messages, assign responses, and manage phone numbers automatically using Flow - zero developer dependency.
Plan Your Digital Engagement Strategy Faster - No Waiting, No Custom Builds
A DE and 360 SMS combination gets businesses to plan their digital engagement strategies faster. An intuitive, highly optimized interface for the combined channels eliminates any issues with training time, productivity, and adoption. Enable pre-built automation essentials, fill out any gaps in campaign management, and build custom capabilities on top of Salesforce Digital Engagement - from day one.
"Digital Engagement, Done Right - no code, no Einstein dependency, no developers. Active from day one."
Combining Digital Engagement with 360 SMS brings together 8 channels, 4 Salesforce Clouds, and Bring Your Own Number. Pre-installed capabilities including Drip Campaigns, Voicemail, After Hours Scheduling, Time-zone Management, URL-click Tracking, and Guided Conversations are ready from day one - no custom builds, no developer dependency, no learning curve.