One-on-One Conversations - Make the Switch from 1-Way to 2-Way Communication
A Familiar, Intuitive Chatting Interface with One-View Access to Alerts, Powerful Filters, Touchpoints, and Engagement Histories.
Respond when interests are still fresh, just the way customers like it. Reply and engage over preferred channels, send multimedia, filter responses for faster reference, and stay alert with real-time refreshes - all natively inside Salesforce.
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1Respond When Interest Is Still FreshReply in real or near-real-time with live alerts and refreshes, supported by AI-suggested replies. Engage customers when intent is highest - not hours later after they have moved on.
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2Reply Over Any Preferred ChannelSwitch between SMS, MMS, Voicemail, and 12 other channels right from the text-bar. Meet customers on the channel they prefer to ensure engagement.
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3Filter Responses for Faster Reference & SearchCriteria-based filters reduce search time. Contextual search and discovery for previous messages ensures reps find what they need without leaving the conversation.
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4Access Complete Engagement History in One ViewRecorded conversations, previous messages, URL clicks, and all touchpoints rolled up into a single parent conversation view - with separate badges for context.
Help and Empower Representatives to Close More Conversations
One-on-one conversations in 360 SMS give reps a familiar, intuitive chatting interface with one-view access to alerts, powerful filters, touchpoints, and engagement histories. Reply when interest is fresh with AI-suggested replies, engage over preferred channels, send multimedia, and stay alert with real-time refreshes - all without leaving Salesforce.
Switch between multiple channels right from the text-bar over SMS, MMS, Voicemail, and more. Access and share templated messages from folders for approved content. Get delivery reports for URL link tracking and engagement histories for all recorded conversations, previous messages, and URL clicks.
Take Control of the Conversation - Every Tool a Rep Needs in One Interface
Switch channels, access templates, track links, multitask between conversations - all without leaving Salesforce
Multi-Channel from One Text-Bar
Switch between SMS, MMS, Voicemail, and 12 more channels right from the text-bar in a single conversation. No separate windows, no separate tools - one interface handles every channel your customer prefers.
Approved Templates & Delivery Reports
Access and share templated messages from folders for approved content. Get delivery reports for URL link tracking so reps always know whether a message and its links have been received and opened.
Engagement History & Touchpoints
Full engagement histories for recorded conversations, previous messages, and URL clicks are available in one view. See all parallel conversations with separate badges for context and complete recipient profiles.
Filters, Search & Multitasking
Criteria-based filters reduce search time. Contextual search and discovery for previous messages. Switch between chats to multitask - keeping every rep on top of every active thread simultaneously.
EXPECT FASTER ADOPTION & TIME SAVINGS
One View for Every Message, Every Channel, Every Touchpoint - Per Recipient
See all parallel conversations in one view with separate badges for context. Display all messages sent to a recipient. Schedule different messages for different uses, relationships, and scenarios. With 360 SMS One-on-One Conversations, contextual search and discovery for previous messages is always one click away.
One-on-One Conversations for Every Rep & Every Team
From sales reps closing deals to support agents resolving tickets - two-way conversations inside Salesforce change how every customer-facing team operates.
Sales Rep Conversations
Close more conversations by responding when interest is still fresh. Access complete profiles, steer individual conversations, and get delivery confirmation so no message goes unacknowledged.
Customer Support & Case Resolution
Drive down call volumes with two-way text conversations. Less ticketing, less lead debt, and faster case resolution - with full engagement history ensuring every agent has full context before they reply.
Multi-Channel Engagement
Reply over any preferred channel from a single text-bar - SMS, MMS, Voicemail, and more. Ensure delivery by meeting customers where they are and sending multimedia when words alone are not enough.
Lead Follow-Up & Qualification
Access complete lead profiles, steer individual conversations, and filter responses for faster follow-up. Two-way conversations keep leads responsive and reduce the time from first contact to qualified opportunity.
Real-Time Alert & Response Management
Stay alert with real or near-real-time refreshes. Respond immediately when messages arrive, switch between active chats to multitask, and never miss a time-sensitive conversation from a high-value contact.
URL Delivery & Engagement Tracking
Get delivery reports for URL link tracking per conversation. Engagement histories record every URL click alongside the conversation so reps know exactly what each contact has seen, clicked, and engaged with.
1-Way Messaging Is a Broadcast. 2-Way Messaging Is a Relationship
When your reps can only send but not receive - or receive without context - they are not having conversations, they are delivering announcements. 360 SMS One-on-One Conversations give every rep a complete, familiar chatting interface inside Salesforce where they respond in real time, access full history, switch channels without friction, and close conversations instead of creating tickets.
A Rep Who Can't Reply in Real Time Is a Rep Who Loses Deals to Whoever Replies First
One-on-one conversational capabilities in 360 SMS mean reps reply in real or near real time with live alerts, engage over preferred channels from a single text-bar, filter responses for faster reference, and access complete engagement histories - all inside Salesforce. Faster adoption, less lead debt, and fewer tickets from day one.
"Respond when interests are still fresh - just the way customers like it, natively inside Salesforce."
360 SMS One-on-One Conversations put every channel and full context in one place - so the rep who responds first, responds best. A familiar chatting interface with real-time alerts, complete engagement history, criteria-based filters, and multi-channel switching from one text-bar. Every conversation is a data point. Every reply is a relationship built. Every closed thread is a deal won.