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Home› Industries› Higher Education
TCPA-Compliant · Salesforce Native

Boost Admissions and
Enrollments with SMS Salesforce
for Higher Education

Drive faster admissions and deeper student engagement with our higher ed texting platform - natively inside Salesforce. No code. No middleware.

Speak to a Texting Professional
★★★★★ 4.9 / 5.0 · 1,200+ verified reviews · 200+ education orgs
360 SMS - Student Inbox · Salesforce for Education
4
2
1
3
Student Conversations
Emma Carter9:03 AM
YES - confirm my place
💬 SMS
Marcus R.8:44 AM
FAFSA deadline reminder confirmed
💚 WhatsApp
Priya SharmaTue
Can I change my program choice?
AI Bot
1
Jake TorresMon
Acceptance letter received ✓
💬 SMS
Emma Carter - Prospective Student
via Salesforce for Education · Greenfield University
Hi Emma - reminder that your enrollment confirmation for Fall 2025 is due by Friday. Reply YES to confirm your place or HELP for assistance. 🎓
360 SMS · 9:00 AM · Delivered ✓
YES - confirm my place
Emma · 9:03 AM
Confirmed! Your spot is secured. Your orientation pack will be emailed shortly. Reply HELP anytime.
9:03 AM · Auto-logged ✓
✓ Enrollment confirmed · Student record updated in Salesforce
Type a message...
Template
Auto-logged · Opt-out managed · 15+ channels active Live
10×Response vs
Other Channels
98%SMS
Open Rate
25%more Opens
than Email
1 in 4Students Want
Text Updates
90 sec.Response
Time
AgentExchange · #1 Rated
Why education teams choose 360 SMS

How 360 SMS Solves Every
Higher Education Communication Need

Every use case runs natively inside Salesforce - TCPA-compliant by design. Click a use case to see it in action.

Admission Reminders

Reduce enrollment drop-off by 40% with automated two-way admission SMS

Appointment reminders happen automatically, helping your admissions team stay on top of important dates while giving prospects an easy way to confirm or reschedule.

  • ✓Auto-triggered 48h & 24h before enrollment deadlines and campus events
  • ✓Prospects reply YES / RESCHEDULE — Salesforce record auto-updates
  • ✓Zero manual follow-up — admissions staff fully freed up
40%
Less drop-off
98%
SMS open rate
15s
Avg response time
Admission Reminder · Salesforce FlowLive
Student Conversation · SMS
Hi Emma - your Fall 2025 enrollment deadline is tomorrow at 5 PM. Reply YES to confirm your place or HELP for assistance. 🎓
360 SMS · 9:00 AM · Delivered ✓
YES - confirm my place
Emma · 9:03 AM
Confirmed! Your spot is secured for Fall 2025. Orientation info coming soon. Reply HELP anytime.
9:03 AM · Auto-logged ✓
✓ Enrollment confirmed · Student record updated automatically in Salesforce
40%
Drop-off reduction
98%
Open rate
15s
Avg response
Student Onboarding

Onboard new students 50% faster - entirely over SMS

The moment a new student record is created in Salesforce, an automated SMS sequence fires - collecting enrollment forms, program preferences, and orientation confirmations without any manual outreach.

  • ✓Automated sequence triggers instantly on record creation
  • ✓Collects enrollment forms, program choices & orientation details over text
  • ✓Zero phone calls or manual admin required from staff
50%
Faster onboarding
0
Manual calls
5min
Avg completion
Student Onboarding Sequence · SalesforceRunning
Record Created → 💬 Welcome SMS → Ready
Welcome to Greenfield University, Marcus! Complete your enrollment form: [link] - takes 3 minutes. 🎓
Auto-triggered · 2:14 PM
Done! Form submitted ✓
Marcus · 2:19 PM
✓ Onboarding complete · Program captured · Orientation details sent
50%
Faster onboarding
0
Manual calls
5min
Completion
Academic Follow-Up

Close 60% more enrollment milestones with automated academic follow-up

Automated course registration follow-ups sent directly from Salesforce. Students reply DONE or HELP, and the system routes automatically. Non-responses escalate to advisors inside Salesforce - no manual tracking required.

  • ✓Follow-ups sent automatically based on enrollment milestones
  • ✓Single-word reply (DONE / HELP) - frictionless for students
  • ✓Non-responders auto-escalated to advisors inside Salesforce
60%
More milestones closed
2-way
Escalation
0
Manual tracking
Academic Follow-Up · Enrollment DripActive
✓
Day 1 · Welcome + orientation schedule + advisor contacts sent
✓
Day 3 · Course registration reminder + portal link
✓
Day 7 · Progress check-in (student replied: "all set!")
!
Day 14 · No response - escalated to academic advisor
✓ Advisor notified · Follow-up call scheduled · Record flagged
28%
↑ Completion
Auto
Escalation
0
Missed students
Financial Aid Reminders

Improve financial aid completion 3× faster with automated tuition SMS

FAFSA deadline alerts and tuition payment nudges triggered automatically from records in Salesforce. Direct links to portals are tracked via analytics, letting advisors intervene on incomplete applications to boost completion.

  • ✓Tuition deadlines trigger automatic reminders with direct links
  • ✓Missing document alerts sent before the deadline - zero chasing
  • ✓Students text back and get live advisor response - faster than a phone call
3×
Completion rate
0
Missed deadlines
Auto
Record update
Financial Aid Reminders · SalesforceActive
Trigger: FAFSA deadline in 3 days - application incomplete
FAFSA reminder sent with direct linkDelivered ✓
Financial aid portal link clickedTracked ✓
Application submittedCompleted
✓ Application closed · No staff intervention needed
3×
Completion rate
0
Missed deadlines
Auto
Record update
AI Student Support

Handle every student query 24/7 - with zero staff overhead

AI chatbot handles FAQs, enrollment queries, and advisor routing around the clock. Sentiment detection flags distressed or urgent students for immediate human handoff - every interaction logged to Salesforce automatically.

  • ✓AI chatbot handles FAQs, queries & routing 24/7
  • ✓Sentiment detection flags urgent students in under 5 seconds
  • ✓All conversations auto-logged to student record - data stays in Salesforce
24/7
Coverage
<5s
Escalation
0
Missed urgents
AI Support Agent · 24/7 · Salesforce Online
⚡ SENTIMENT: URGENT DETECTED
Student: "I've missed the FAFSA deadline and can't reach the financial aid office"

AI: Urgency detected. Routing to financial aid advisor. Sending extension request link now.
🚨 Escalated to human advisor in 4 seconds
✓ FAQ queries handled automatically - zero staff needed
✓ All conversations auto-logged to student record in Salesforce
24/7
Coverage
<5s
Escalation
0
Missed urgents
Retention & Personalization

Keep students engaged and boost re-enrollment by 31%

Automate that warm close with personalized acceptance messages, reminders, and thoughtful knowledge articles. Personalize messages for the generation that scoffs at bulk texts - actions triggered directly in 360 SMS inside Salesforce.

  • ✓Personalized acceptance messages, semester reminders, milestone follow-ups
  • ✓Knowledge articles and campus event invites on a scheduled cadence
  • ✓Keeps students engaged between terms and improves re-enrollment rates
72%
Engagement rate
+31%
Re-enrollment
89%
Response rate
Student Retention Drip · SMS + WhatsAppRunning
✓
Week 1 · Acceptance message + orientation schedule + advisor intro
✓
Week 2 · Campus event invite + student resources link
✓
Week 4 · Milestone check-in - 89% students responded
✓
Week 8 · Re-enrollment offer sent to at-risk students
✓ Engagement rate 72% · Re-enrollment +31% vs email-only group
72%
Engagement
+31%
Re-enrollment
89%
Response rate
Higher Education Teams
Ready to boost enrollment?
See 360 SMS running inside Salesforce for Education in a free 20-minute demo.
Book a Demo →
How it works

Automated. Inside Salesforce. Zero code

Every student workflow follows the same pattern - trigger, send, respond, log.

Admission Reminders
Auto-triggered · Salesforce for Education
↓ 40% drop-off01 / 04
1
Application created in Salesforce
Prospect record triggers the automated flow
2
Reminder SMS sent 48h before deadline
Personalized with program name, date & link
3
Student replies YES or RESCHEDULE
2-way reply handled instantly by 360 SMS
4
Record auto-updated in Salesforce
Confirmation logged - zero manual entry
All interactions auto-logged to Salesforce · Zero manual entry required
Academic Drip Follow-Up
Daily automated follow-ups · Enrollment milestones linked
↑ Enrollment completion02 / 04
1
Enrollment plan set in Salesforce
Course registration schedule linked to student record
2
Follow-up SMS fires automatically
Personalized with course name & deadline
3
Student replies DONE or HELP
One word - frictionless confirmation
4
Non-response escalates to advisor
No reply in 48h triggers advisor alert automatically
Missed-deadline alerts fire automatically · Advisor notified inside Salesforce
Financial Aid & Tuition
Auto-triggered from financial records · Salesforce
↑ 3× faster completion03 / 04
1
FAFSA deadline approaching in Salesforce
Financial record triggers the automated flow
2
Aid portal link sent via SMS
Direct link - student completes form without calling
3
Student submits or texts a question
Handled automatically or routed to advisor
4
Record marked complete in Salesforce
No manual reconciliation - instant record update
Aid links tracked · Salesforce record updated automatically · Zero manual chasing
Student Retention
Re-enrollment drip · Keyword routing · AI escalation
↑ Student re-enrollment04 / 04
1
Semester end or re-enrollment window
Follow-up schedule set in Salesforce
2
Weekly check-in SMS sent
Personalized - tracking engagement or wellbeing
3
Student replies RETURNING, UNSURE, or HELP
Keyword routing handles each response automatically
4
At-risk students flagged instantly
Alert to advisor + case created in Salesforce
AI detects non-response · Escalates to advisor · Case auto-created in Salesforce
⚡ AI Use Case · Higher Education

AI-Powered Real-Time
Student Support. 24/7

High inbound student query volume overwhelms admissions and advising teams - especially outside office hours. 360 SMS AI agents handle it all inside Salesforce: FAQs, enrollment queries, advisor routing, and urgent case escalation - automatically.

AI Chatbot
Automate student conversations 24/7. Answer FAQs, confirm enrollment deadlines, handle program queries, and engage prospects across SMS and WhatsApp - all inside Salesforce.
24/7 · zero staff overhead
Sentiment Detection & Advisor Routing
AI detects urgency and student sentiment in real time. Routine queries are handled automatically; distressed or high-priority students are flagged and routed instantly to a human advisor.
Urgent cases never missed
AI Voice Agent
Manage inbound student calls with natural AI conversations. Qualify intent, handle enrollment queries, and escalate to staff when needed - no IVR menus, no hold music, no missed calls.
Inbound calls handled 24/7
All AI agents run natively inside Salesforce - no external tools, no extra logins.
Every conversation is auto-logged to the student record. Data stays in your Salesforce org.
See AI in action →
TCPA-Compliant by Design
Security & Compliance

Aligning with compliance
requirements - by design

360 SMS is architected so student data never touches our servers. Everything runs inside your own Salesforce cloud - the infrastructure your team already trusts.

Zero external data storage
All data hosted on your Salesforce cloud instance - 360 SMS never stores student data on its own servers.
TLS-encrypted API callouts
Every callout from Salesforce to messaging providers is TLS-encrypted, protecting data in transit end-to-end.
HTTP Basic & Digest Authentication
360 SMS supports HTTP Basic and Digest Auth to protect every API request from unauthorized access.
Double Opt-In & Opt-Out consent management
Use the 360 SMS App's Opt-In addon to capture consent and initiate the conversation - essential for any compliant college texting service.
TCPA-Compliant Architecture
How student data stays protected end-to-end
✓
Student data stored in your Salesforce org
✓
TLS-encrypted callouts - data protected in transit
✓
No student data stored on 360 SMS servers - ever
✓
HTTP Basic + Digest Auth on all API requests
✓
Double Opt-In / Opt-Out consent flows built in
✓
All conversations auto-logged to student record
Salesforce TCPA Compliance
360 SMS runs entirely within your Salesforce environment - inheriting all existing compliance, audit, and data controls.
Testimonials

Hear from education teams using 360 SMS

Real outcomes from real students and higher education organizations.

Lindsay Fairchild
BISK Education · Salesforce Administrator
Hayes Hicken
Waterford

Trusted by 60K+ Users Globally

The most reviewed Salesforce SMS app on AppExchange — verified 5-star reviews from real teams.

★★★★★

360 SMS transformed our student enrollment. SMS reminders see 4× the response rate of email, and automation setup took an afternoon — no dev needed.

Sarah M.
Director of Admissions · Higher Education · Salesforce
★★★★★

Best Salesforce SMS app we evaluated. Drip campaigns, bulk SMS, financial aid reminders — all natively in Salesforce. ROI was immediate from month one.

James T.
VP Enrollment Operations · University · Salesforce
★★★★★

Student engagement jumped immediately. Two-way SMS follow-ups transformed our retention pipeline. Response time dropped from 48 hours to under 4.

Michael R.
Head of Student Success · College · Salesforce

Ready to boost enrollment?

See 360 SMS running inside Salesforce for Education in a free 20-minute demo.

Start Free Trial Book a Demo

Common questions about SMS in higher education

1. What is the texting platform for higher education?
2. How Salesforce SMS can work in universities?
3. How does 360 SMS work as a higher education text messaging platform?
4. Is 360 SMS reliable SMS software for universities at scale?
5. ow does a college texting service like 360 SMS support the admissions funnel?
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