Education

How Eastern Florida State College Boosted Student Engagement with 360 SMS

Discover how EFSC improved student communication using SMS within Salesforce. With 360 SMS, the college increased response rates, streamlined outreach, and ensured timely student engagement.

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360 has been a great resource for EFSC. They are friendly and always reliable in giving me a quick response.

Myles Sampson | CRM Specialist

About Eastern Florida State College

Discover how Eastern Florida State College enhanced student communication and engagement using SMS. Serving over half a million students, EFSC offers a wide range of academic and workforce programs and needed a more effective way to connect with a mobile-first student audience.

Industry

Education

Region

North America

Company Size

10,000+ Students Annually

Product Used

360 SMS

The Use Case Delivered for Eastern Florida State College

Discover how EFSC transformed student communication by adopting SMS as a primary channel. With 360 SMS, the college automated reminders, announcements, and follow-ups while enabling real-time, two-way conversations with students. This approach helped streamline outreach, improve response rates, and ensure students stayed informed and engaged throughout their academic journey.

Key Business Impact and Outcomes

Higher Student Response Rate

Faster and More Efficient Communication

Improved Event Registrations

Timely Delivery of Alerts and Notifications

Enhanced Student Engagement

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