360 SMS connects Facebook Messenger to Salesforce natively - target 1B+ Messenger users, run bulk Messenger campaigns from Reports, deploy no-code Messenger chatbots, all inside Salesforce.
Salesforce Messenger integration runs natively - no middleware, no tab-switching, no separate login. Every Facebook message sent or received is automatically tied to the right Salesforce record.
Connect with 1B people globally.
Run interactive campaigns for millions of users simultaneously. Let customers message you from anywhere - desktop or mobile - and manage it all in Salesforce.
Prevent escalations, build trust.
Handle customer cases faster, reduce anxiety and churn, and enable agent teams to manage high volumes with chatbot-first qualifications.
Every Salesforce Facebook Messenger feature lives inside your CRM - same records, same reports, same Salesforce workflows your team already knows.
Connect your Facebook Business Page to 360 SMS and manage all Messenger conversations natively in Salesforce. No separate app, no middleware, no tab switching.
Deploy point-and-click chatbots on Messenger to handle FAQs, qualify inbound inquiries, and escalate to agents - 24/7, no code required.
Trigger Facebook Messenger messages from Salesforce Flow, send bulk campaign messages to opted-in followers, and build multichannel drip sequences.
Agents respond to individual Messenger conversations directly from Salesforce - seeing full CRM context, replying instantly, and logging every interaction to the record automatically.
Track Messenger campaign open rates, reply rates, chatbot deflection, and agent response times - all in native Salesforce reports with no external analytics tool required.
Every AI feature lives inside Salesforce - no extra tab, no third-party tool. Your team gets smarter replies, faster responses, and less manual work without changing how they work today.
AI chatbot handles FAQs, qualifies inbound Messenger leads, creates Salesforce records, and escalates to agents with full context.
AI translates Messenger conversations in real time - enabling your team to serve global audiences without language barriers.
AI analyzes Messenger campaign engagement and recommends adjustments to improve response rates and conversion for future campaigns.
Add Facebook Messenger to Salesforce within minutes - no middleware, no developer
Native AgentExchange install · No developer · No middleware · GDPR & HIPAA compliant · 24/7 onboarding included
Same Salesforce SMS app, same inbox, same features. Add channels without starting from scratch.
Explore all channelsSee exactly why 60K+ users chose the 360 SMS Salesforce Facebook Messenger app over every other option on AgentExchange.
| ELEMENTS |
360 SMS App
SALESFORCE NATIVE · #1 RATED
|
Others
On AgentExchange
|
|---|---|---|
| Support | Free | Paid |
| Natively-built | Yes | No |
| Salesforce Cloud Support | All Clouds | Limited to 1–2 clouds |
| Channels | 15 Channels | Limited to 3–4 channels |
| Chatbot | No-code | Complex |
| AI Capabilities | Yes | No |
| Drip Campaigns | Multi-channel | Single channel |
| Unified Messaging Console | Yes | No |
| GDPR Compliant | Yes | No |
Industry-specific Salesforce Facebook messenger workflows, pre-built templates, and proven use cases - ready on day one.
One of the most-reviewed Salesforce Facebook Messenger app on AgentExchange- 1200+ verified reviews from real teams.
Facebook Messenger campaigns from Salesforce helped us re-engage cold leads at 3× the response rate of email.
Messenger chatbots handle 60% of inbound student enquiries automatically. Our team focuses on high-value conversations.
Running donation campaigns via Messenger from Salesforce was seamless. The global reach with zero regional restrictions is a genuine advantage.
Healthcare, finance, real estate, education — book a demo built around your Facebook Messenger use case.
Everything you need to know about Salesforce Facebook Messenger integration with 360 SMS App
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
We'll connect you with the right specialist.
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.
We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.
You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
