360 SMS is a leading Salesforce Viber integration on AgentExchange. Connect Viber to Salesforce, send bulk messages, build communities, and deploy no-code chatbots with SMS fallback for guaranteed delivery.
Salesforce Viber integration runs natively - no middleware, no tab-switching, no separate login. Every message sent or received is automatically tied to the right Salesforce record.
Reach feature phones & low-end devices.
Viber reaches audiences across Eastern Europe, Russia, and Asia - and falls back to offline SMS delivery for non-Viber devices, maximizing your reach.
Build brand interactions on Viber.
Create Viber Business Accounts, build loyal customer communities, and use branded keyboards to accelerate standard customer responses.
Every Salesforce Viber feature lives inside your CRM - same records, same reports, same Salesforce workflows your team already knows.
Already have a Viber Business Account? Fill the gaps in your Viber messaging with 360 SMS - chatbots, bulk sends, drip campaigns, and unified inbox alongside SMS and more.
Viber reaches affluent, educated audiences across Eastern Europe and Asia. SMS fallback ensures delivery even when Viber is not available on the recipient's feature phone.
Build Viber chatbots with point-and-click, send bulk messages from Reports, and include Viber in multi-channel drip sequences alongside SMS, WhatsApp, and more.
Create and manage Viber communities for loyal customers and fans. Send branded content, run polls, and engage audiences in a community they choose to join - no cold outreach.
Track delivery, read, and failure status per Viber message. Segment audience, analyze campaign performance and track link engagement - all in Salesforce.
Every AI feature lives inside Salesforce - no extra tab, no third-party tool. Your team gets smarter replies, faster responses, and less manual work without changing how they work today.
AI chatbot handles Viber conversations, qualifies leads, answers FAQs, and escalates to live agents - 24/7, with full Salesforce logging.
AI automates Viber drip sequences, optimizing message timing, content, and channel selection with SMS fallback based on engagement patterns.
AI analyzes Viber conversations in real time to detect opt-out intent, flag compliance risks, and ensure messaging aligns with regulations.
Add Viber to Salesforce within minutes - no middleware, no developer
Native AgentExchange install · No developer · No middleware · GDPR & HIPAA compliant · 24/7 onboarding included
Same Salesforce SMS app, same inbox, same features. Add channels without starting from scratch.
Explore all channelsSee exactly why 60K+ users chose the 360 SMS Salesforce Viber app over every other option on AgentExchange.
| ELEMENTS |
360 SMS App
SALESFORCE NATIVE · #1 RATED
|
Others
On AgentExchange
|
|---|---|---|
| Support | Free | Paid |
| Natively-built | Yes | No |
| Salesforce Cloud Support | All Clouds | Limited to 1–2 clouds |
| Channels | 15 Channels | Limited to 3–4 channels |
| Chatbot | No-code | Complex |
| AI Capabilities | Yes | No |
| Drip Campaigns | Multi-channel | Single channel |
| Unified Messaging Console | Yes | No |
| GDPR Compliant | Yes | No |
Industry-specific Salesforce Viber workflows, pre-built templates, and proven use cases - ready on day one.
Reach audiences where Viber is the dominant messaging app like Eastern Europe & Russia
ExploreOne of the most-reviewed Salesforce Viber app on AgentExchange - 1200+ verified reviews from real teams.
Viber with SMS fallback gave us 95% delivery rates in Eastern Europe — far better than SMS alone in those markets.
Transaction alerts via Viber have a much higher read rate than email for our Eastern European customer base.
360 SMS Viber integration was live in a day. Managing Viber alongside SMS in one Salesforce inbox is exactly what we needed.
Healthcare, finance, real estate, education — book a demo built around your Viber use case.
Everything you need to know about Salesforce Viber integration with 360 SMS App
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
We'll connect you with the right specialist.
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