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360 SMS brings RCS (Rich Communication Services) natively into Salesforce. Send branded messages with images, videos, and tappable buttons - as Rich Cards or scrollable Carousels - directly from CRM records. No middleware. No developer.
Every part of your Salesforce RCS workflow runs natively - no tab-switching, no external editor, no separate login. Templates are built and stored inside Salesforce, and every message is automatically logged to the right record.
Build and preview RCS templates inside Salesforce.
Create RCS templates directly from the SMS Template tab - the same tab used for standard SMS, with a dedicated RCS builder added. Select the message type, configure content and media, and see the result in a live mobile preview that shows your verified business name and profile exactly as the recipient will see it.
Deliver visual, tappable messages recipients see in their native messaging app.
Rich Cards combine a title, description, media file, and interactive buttons into one structured message. Carousels extend this to up to 10 swipeable Rich Cards in a single send - ideal for product lines, multi-step offers, or comparing options. Recipients see formatted, branded content in their default messaging app, not a browser or third-party app.
Every Salesforce RCS feature runs inside your CRM - same records, same reports, same Salesforce automation your team already uses.
360 SMS adds a dedicated RCS builder inside the SMS Template tab - the same tab used for standard SMS. Choose Text, Rich Card, or Carousel as the message type. A live mobile preview updates as you configure content.
A Rich Card contains a title (up to 200 characters), a description (up to 2,000 characters), a media file up to 100MB, and tappable card buttons. A Carousel extends this to up to 10 individually configured Rich Cards in one scrollable message.
Connect RCS to Salesforce Flow and trigger rich message sends on any CRM event - record creation, field change, or stage update. Automated sends use the same templates as manual ones, with merge-field personalization applied at send time.
Insert Salesforce merge variables into any RCS template - Text, Rich Card, or Carousel. Each variable resolves to the recipient's record value at send time. Merge fields must stay unformatted: applying bold, italic, or underline to a merge field prevents it from resolving.
When a recipient's device or number does not support RCS, 360 SMS automatically sends the message as standard SMS from a configured fallback number. Set the fallback per user in SMS Setup → User Config - not a single org-wide setting.
Every AI feature runs inside Salesforce - no extra tab, no third-party tool. Agents get smarter replies and less manual work without changing how they work today.
The 360 SMS LLM chatbot handles inbound RCS replies automatically. It reads natural language responses, qualifies leads, answers FAQs, and escalates to a human agent with the full conversation context - all auto-logged to Salesforce records.
Author an RCS template once and let AI adapt it for each recipient's language. Translation works across 50+ languages inside Salesforce - your team never switches tools to handle global RCS conversations.
AI analyzes sentiment and intent from inbound RCS conversations in Salesforce and generates concise summaries - giving agents the context they need to follow up at the right moment, without re-reading every thread.
Add Salesforce RCS to your messaging stack in minutes - no middleware, no developer.
Native AgentExchange install · No developer · No middleware · RCS fallback included · 24/7 onboarding included
Same 360 SMS app, same inbox, same features. Add RCS alongside every other channel without starting from scratch.
Explore All ChannelsSee exactly why 60K+ users chose 360 SMS over every other option on AgentExchange.
| ELEMENTS |
360 SMS App
SALESFORCE NATIVE · #1 RATED
|
Others
On AgentExchange
|
|---|---|---|
| Support | Free | Paid |
| Natively Built | Yes | No |
| Salesforce Cloud Support | All Clouds | Limited to 1–2 clouds |
| Channels | 15 Channels | Limited to 3–4 channels |
| RCS Template Types | Text, Rich Card, Carousel | Limited |
| RCS Fallback | Automatic per user | Manual or unavailable |
| AI Capabilities | Yes | No |
| Unified Messaging Console | Yes | No |
| GDPR Compliant | Yes | No |
Industry-specific Salesforce RCS workflows, pre-built templates, and proven use cases - ready from day one.
Product carousels with images and tap-to-shop buttons, order confirmation Rich Cards, and loyalty program updates - all triggered natively from Salesforce Campaigns.
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Appointment reminder Rich Cards with Confirm/Reschedule quick replies and verified provider branding - HIPAA-compliant, fully inside Salesforce.
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Rate alert Rich Cards and document request messages with verified sender branding and one-tap response buttons - sent directly from Salesforce records.
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Property showcase Carousels with listing photos, descriptions, and Schedule-a-Visit card buttons - triggered from Salesforce Flow on lead stage change.
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Interview invitation Rich Cards with Confirm/Reschedule quick replies and status update messages - auto-sent on Salesforce opportunity or candidate stage changes.
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Enrollment confirmation Rich Cards, event reminders with rich media, and program update Carousels - sent from Salesforce Campaigns or Flow with merge-field personalization.
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Donor drive Rich Cards with media and Donate Now buttons, event announcement Carousels - triggered from Salesforce Campaigns with full delivery tracking.
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Document approval request Rich Cards with quick-reply buttons, meeting confirmation messages with branded sender identity - sent directly from Salesforce records.
ExploreTruly Salesforce-native · One-click install · No middleware · 24/7 onboarding support included
Everything you need to know about Salesforce RCS with 360 SMS App
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
We'll connect you with the right specialist.
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