211 San Diego

About The Company

211 San Diego is a trusted local non-profit organization operating 24/7, 365 days a year, serving as a trusted access point for community, health, social, and disaster-related services. By dialing 211, individuals can connect to free and confidential support available in more than 200 languages. The organization provides access to over 6,000 services, resources, and programs through its comprehensive online database. Its mission is to connect individuals and organizations efficiently while delivering critical data and insights for proactive community planning.

Industry

211 San Diego comes under Non-Profit Organization.

Challenges

Before implementing 360 SMS, 211 San Diego primarily relied on phone calls and email communications to reach members, donors, and the broader community. Outreach efforts were largely manual, and campaigns had to be executed through separate tools, making coordination time-consuming and resource-intensive.

Process

With the implementation of 360 SMS, 211 San Diego modernized and streamlined its communication and outreach efforts:

· Targeted Audience Outreach.

· Automated Surveys for Rapid Insights.

· Bulk SMS Campaigns.

· Pre-scheduled Automated Messaging.

Result

After implementing 360 SMS, 211 San Diego experienced measurable improvements:

  • Improved outreach, enabling communication with a broader audience during emergencies and disasters.

  • Higher audience engagement, driven by timely, relevant, and automated messaging.

  • Increased funds raised through more effective donation and awareness campaigns.

  • Reduced campaign execution time due to automated message scheduling and delivery.

  • Increased survey participation delivered faster insights during crises.
  • Improved accessibility, reaching individuals in remote areas or those without reliable internet access.

About 360 SMS App

360 SMS is a one-stop text messaging solution for Salesforce. The app empowers users to communicate effectively with customers and business partners, allows marketers and sales users to batch text and enables administrators to automate triggered text messages and even automate the responses. We built an industry focused messaging app that helps industry leaders to greatly increase customer engagement through 1-on-1 conversational texting, batch texting and AI driven automated texting.

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