Desktop Dialer: CTI Integration in Salesforce Lightning
Dropped calls? Automate reconnection through Voicemail or text, and send important URLs parallelly through text
for complete interactions, reference, coaching, Along with text.
and showcase your work
Amp up agent productivity
- See customer engagement histories and URL-clicks while you call.
- Send KB articles, messages, Voucher codes, and more, while on-call to increase customer satisfaction.
- Record all calls for training and service.
- Make In-line record edits as you retrieve details over calls
Without loading a separate page.
- Call from your desktop.
- Use Omnichannel to route calls and reroute them when busy.
- Incoming call alerts on the side utility bar.
- Omnichannel to route calls based on pre-call SMS surveys.
- Make calls from the same numbers To ensure that prospects will pick up.
- Add other team-member to calls for matters like case escalation, detailed answers.
- Use telephony in conjunction with Keyword responses and filters to find targets for outbound calls.
- Bulk dial several numbers from a list.
- Use lists for campaign call-downs.
prepare and impress
– Call your prospects directly.
– Proceed to advanced deliberations seamlessly.
– Use a dialer to connect with customers from anywhere.
– Improve communication through coaching.
– Prospect more, administer little.
– Make sure records are updated simultaneously.
– Fast dialing
– Prepare for the conversation, greet customers by name
“What can you do
for our vertical?”
Explore our projects to find examples of similar requirements. With the broadest choice of Platforms, Business uses, Locations and Industries, your options are unlimited. Click below to tell us about the needs of your vertical or niche.