Yes, you can use your company’s Landline number, Ring Central number or any VoIP hosted number with 360 SMS App for Sending / Receiving text messages.
Yes with 360 SMS App automations can be easily created within few minutes and support Process Builders, Workflows or even calling our methods in Global Apex class. Click Here for the guide to create one yourself today!
All the text messages are stored in the ‘SMS History’ custom object provided by the app. SMS History can be linked to any of your Standard/ Custom objects and just by utilizing this architecture, you can build any reports to meet your specific business use case.
Any incoming message that you receive with a ‘STOP’ keyword will mark the Lead/Contact (Salesforce record) field ‘SMS Optout’ as true. You can also define Opt-out Keywords of your own in the General Settings of the App and use them as per your business use case.
Payment Card Industry – Data Security Standard
The Payment Card Industry Data Security Standards (PCI DSS) is a proprietary information security standard designed to ensure that companies processing, storing or transmitting payment card information maintain a secure environment.
A third-party PCI Qualified Security Assessor (QSA) assesses company systems and processes on an annual basis and issues an Attestation of Compliance (AOC). “
Which other IT operational, security, privacy related standards, certifications and/or regulations you do comply with? Provide report. (Privacy Shield, PCI, ISO27001, etc)*
“Our Security Strategy is based on the ISO 27001:2013 Information Security Framework/ Stndard
Security Programs cover:
Cloud & Network Infrastructure Security
Third Party Data Security
Our application strongly stands by OWASP (Open Web Application Security Project) and has successfully been through the AppExchange Security Review. Along with that, we ensure conducting a review once a year to make sure every features and functionality is ensure data security.”
Do you perform security testing (including static and dynamic code analysis, pre-deployment penetration testing, periodic penetration testing)? If so, what tooling do you use, and what is your process for remediating vulnerabilties?
“We conduct the reviews and penetration testing in-house at least once a year.
We use Penetrating Testing as the primary security assessment type. We conduct third-party penetration tests periodically. Our expert IT perform the testing in iterations and list down the detected vulnerability and resolve it until the product is free from any risk. “
HTTPS, TLS 2.0 Key
HTTPS, TLS 2.0 Key
Incoming and Outgoing data between your Salesforce instance and the Carrier/ Third Party Network Service Provider
TLS 2.0 Key
SSL Certificates are running on all sockets
We don’t store any customer data in any data centers. 360 SMS app is a 100% native Salesforce texting application, which means that 100% of the data is stored exclusively in Salesforce and it doesn’t store any customer information on any physical server/ data centre of its own. Information travels from customer to respective SMS API provider and at no point is stored within the app. The app uses encrypted API’s to send/receive the text messages thus ensuring data encryption and privacy.
Covering 60-80% of all code
All operations are SOC-2 Compliant
Does 360 SMS and its messagin comply with the standard contractual clauses mandated in the Shrems II judgement by the European Court of Justice?
“Compliant with Shrems II judgement by ECJ (European Court of Justice) from 2020 since security was deemed inadquate.
Our DPA (Data Protection Agreement) follows Controller-Processor SCCs (Standard Contractual Clauses) with Salesforce as our Sub Processor for Cloud Services “
I changed the "SMS App owner" in the app settings to an automation account, but I am still seeing the previous user in the login history. I am wondering how to change the user that is triggering this in the Salesforce integration”?
Kindly raise a ticket with our support team by sending them an email @ firstname.lastname@example.org and also loop in your dedicated Account Manager in the email.
He/She will have it expedited for you. Also, kindly grant them the Login Access to your Salesforce instance so that they can look into the Automation.Our support team and your AM will get on a call with you to have a better understanding and help you with it
Yes, you can send PDF and JPEG files through SMS using our solution. You can simply upload either to Salesforce and snd URLs to them in a text message.
Is it possible for a user to have an out-of-office response on their texts so that customers are not waiting for a response?
If there is a field on Salesforce that answers if the user is out-of-office, then we can create a Process builder that can trigger an automated out-of-office message.
Sure, we will help you with the data migration from your previous SMS Application