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Salesforce Native · NPSP · Donor Texting

Raise More Donations and
Attract Volunteers with
SMS for Salesforce

Automate sequences, donor engagement, volunteer coordination and re-engagement campaigns with personalised texting for nonprofits built natively inside Salesforce.

★★★★★ 4.9 / 5.0 · 1,200+ verified reviews ·
360 SMS - Donor Inbox · Salesforce NPSP
4
2
1
3
Donor Conversations
Angela Rivera9:03 AM
GIVE - donation sent 💚
💬 SMS
Marcus Webb8:44 AM
Event registration confirmed
💚 WhatsApp
Sophia ChenTue
Tell me more about the cause
AI Bot
1
Priya M.Mon
Lapsed donor re-engaged ✓
💬 SMS
Angela Rivera - Donor
via Salesforce NPSP · Hope Foundation
Hi Angela - text GIVE to donate to our spring clean water campaign, or reply INFO to learn more. Every dollar makes a difference. 💙
360 SMS · 9:00 AM · Delivered ✓
GIVE - donation sent 💚
Angela · 9:03 AM
Thank you so much, Angela! Your donation is confirmed. You're helping bring clean water to 500 families. 💙
9:03 AM · Auto-logged ✓
✓ Donation confirmed · Donor record updated in Salesforce NPSP
Type a message...
Template
Auto-logged · Opt-out managed · 15+ channels active Live
42%Higher Donor
Retention
52%More Text-to-
Donate Gifts
34%More Event
Attendance
98%SMS
Open Rate
1,200+Verified
Reviews
AgentExchange · #1 Rated
Why nonprofit teams choose 360 SMS

How 360 SMS Solves Every
Nonprofit Communication Need

Every use case runs natively inside Salesforce NPSP - automating the entire giving sequence. Click a use case to see it in action.

Text-to-Donate

Make giving faster - let donors partake in change in under 1 minute

Trigger Text-to-Donate campaigns using advertised keywords in Salesforce NPSP. Donors text a keyword, instantly receive a donation link, and their records update automatically.

  • Advertise a keyword - donor texts it - donation link fires instantly
  • Thank-you confirmation auto-sent once donation is received
  • Donor record updated in Salesforce NPSP - zero manual entry
More donations
<1 min
Giving flow
0
Manual entry
Text-to-Donate · Salesforce NPSP FlowLive
Donor Conversation · SMS
GIVE
Angela · 9:01 AM
Thank you, Angela! Here's your secure donation link for our clean water campaign: [link]. Every dollar helps. 💙
360 SMS · 9:01 AM · Delivered ✓
Done! Just donated $50 💚
Angela · 9:03 AM
You're amazing - thank you! Your gift is helping 500 families access clean water. 💙
9:03 AM · Auto-logged ✓
✓ Donation confirmed · Donor record updated automatically in Salesforce NPSP
More donations
<1 min
Giving flow
0
Manual entry
Donor Engagement

Personalize donor communication - give on life events that matter

Let donors contribute on important life events like birthdays and anniversaries using Salesforce texting for nonprofits. 1-on-1 conversational SMS forges the personal connections that drive commitment.

  • Birthday and anniversary texts triggered automatically from NPSP records
  • 1-on-1 conversational SMS - donors feel heard, not broadcast to
  • First donation in - thank-you fires within minutes automatically
+42%
Donor retention
89%
Response rate
0
Manual outreach
Donor Engagement Drip · Salesforce NPSPRunning
Birthday Trigger 💬 Personal SMS Donated
Happy Birthday, Marcus! 🎂 To celebrate, would you consider a gift to the children's literacy program you've supported? [link]
Auto-triggered · 8:00 AM
What a lovely idea! Just donated 💚
Marcus · 8:14 AM
✓ Donation received · Thank-you fired · NPSP record updated
+42%
Retention
89%
Response rate
0
Manual outreach
Mass Campaigns

Pull at the right strings with mass texting for nonprofits

360 SMS Campaigns is a mass texting app for nonprofits built natively inside Salesforce. Broadcast personalized texts to donor segments in NPSP and easily promote fundraisers, fun-runs, cookouts, carnivals, and more.

  • Build donor lists from any Salesforce report or NPSP segment - no CSV export
  • Personalized merge fields (donor name, cause, event) - never feels bulk
  • Thousands of donors reached in minutes - every reply logged automatically
Scalable
Reach in minutes
98%
Open rate
0
CSV exports
Mass Campaign · Salesforce NPSP SegmentSending
Donor list built from NPSP report - 4,800 supporters
Template personalized: "Hi [Name], our spring fun-run is on..."
Broadcast sent - 98% open rate · 312 replies logged
!
47 opt-outs managed automatically - NPSP updated
✓ Campaign complete · All replies & opt-outs logged to NPSP records
4,800
Donors reached
98%
Open rate
0
CSV exports
Cause Profiling

Find out what causes your donors care about - then personalize every appeal

Find shared interests and causes to personalize nonprofit SMS campaigns, updates, and donation requests. Progressive profiling over conversational SMS builds the picture needed to maximize every donor's giving potential.

  • Keyword prompts profile donor cause preferences conversationally
  • Responses update NPSP segments automatically - zero manual tagging
  • MMS lets you showcase real impact - photos, videos, hyperlinks over text
Higher giving
72%
Profile rate
0
Manual tagging
Cause Profiling · Conversational SMSActive
Progressive profiling - building donor cause profile
Hi Sophia - which cause matters most to you? Reply WATER, EDUCATION, or HUNGER and we'll keep you updated on what you care about most.
360 SMS · 10:00 AM
EDUCATION
Sophia · 10:04 AM
✓ Cause tagged · NPSP segment updated · Education appeals now personalized
Higher giving
72%
Profile rate
0
Manual tagging
AI Donor Support

Open yourself up to questions - advance donor negotiations at scale

AI agents handle every inbound donor query 24/7 - FAQs, cause information, giving options, and appointment scheduling over text, making SMS for nonprofits your most powerful relationship tool.

  • AI answers donor FAQs and cause queries 24/7 - zero staff overhead
  • Schedule appointments over text - for a more involved donor relationship
  • All conversations auto-logged to donor record in Salesforce NPSP
24/7
Coverage
<5s
Escalation
0
Missed queries
AI Donor Agent · 24/7 · Salesforce NPSP Online
💬 INBOUND DONOR QUERY · AUTO-HANDLED
Donor: "How exactly does my donation reach families in need?"

AI: Great question! 100% of your gift goes directly to our field programs. Here's a 60-second impact video: [link]. Want to schedule a call with our team?
✓ FAQ handled in 3 seconds · No staff needed
Appointments scheduled over text - zero friction
All conversations auto-logged to donor record in NPSP
24/7
Coverage
<5s
Escalation
0
Missed queries
Event & Gamified Fundraising

Keep donors engaged - gamify giving and promote every event

Promote fun-runs, triathlons, cookouts, carnivals, and more with 360 SMS Campaigns inside Salesforce. Gamified fundraisers, leaderboard updates, and milestone texts keep donors engaged and encourage repeat participation.

  • Event invites, registration links, and reminders sent via SMS & WhatsApp
  • Gamified fundraiser updates - leaderboards and milestone texts
  • Post-event thank-you and impact updates keep supporters engaged long-term
72%
Event sign-up rate
+31%
Repeat donors
89%
Engagement rate
Event Fundraiser · SMS + WhatsApp + MMSRunning
Week 1 · MMS invite sent - event poster + registration link
Day of event · Leaderboard update - "You're #3! Keep going 🏆"
Milestone · "$10,000 raised!" - celebration text sent to all
Post-event · Impact update + thank-you - 89% engagement
✓ 72% sign-up rate · +31% repeat donors vs email-only group
72%
Sign-up rate
+31%
Repeat donors
89%
Engagement
Nonprofit Teams
Ready to boost donor giving?
See 360 SMS running inside Salesforce NPSP in a free 20-minute demo.
How it works

Automated. Inside Salesforce. Zero code

Every donor workflow follows the same pattern - trigger, send, respond, log.

Text-to-Donate
Keyword-triggered · Salesforce NPSP
↑ 3× more donations01 / 04
1
Campaign keyword advertised
Donor sees "Text GIVE to 12345" on campaign material
2
Donor texts keyword
360 SMS receives GIVE - flow triggers instantly in Salesforce
3
Donation link sent automatically
Personalized with cause, amount options, and secure link
4
Thank-you fired · Record updated
Confirmation sent - NPSP record updated automatically
All interactions auto-logged to Salesforce NPSP · Zero manual entry required
Donor Re-engagement
Lapsed donor recovery · Automated from NPSP
↑ Lapsed donor recovery02 / 04
1
6-month donation lapse detected
NPSP record triggers re-engagement flow automatically
2
Personalized re-engagement text
Impact update + cause content tailored to donor profile
3
Donor replies INTERESTED
Giving sequence resumes - donation link sent immediately
4
Record reactivated in NPSP
Donor segment updated - ongoing nurture begins
Lapsed donors recovered automatically · Staff focuses on strategy · NPSP updated
Mass Campaign
Donor engagement at scale · Salesforce NPSP
Donor engagement at scale03 / 04
1
Donor list from NPSP report
No CSV export - built directly from Salesforce segment
2
Template with merge fields
Name, cause, event details - personalized at scale
3
Broadcast sent in minutes
Thousands of donors reached - 98% open rate
4
All replies logged automatically
Opt-outs handled · responses tracked in NPSP
Mass campaign sent · Every reply logged · Opt-outs managed · All inside Salesforce
Event Fundraising
MMS invites · Gamification · Post-event follow-up
↑ Donor participation04 / 04
1
Event created in Salesforce
Campaign record triggers outreach sequence automatically
2
MMS invite sent to donor list
Event poster + registration link - visual appeal drives action
3
Leaderboard updates during event
Gamified milestone texts keep energy and giving high
4
Impact update post-event
Thank-you + results sent · Donor record updated in NPSP
Event fully automated · Gamification drives giving · All logged to Salesforce NPSP
⚡ AI Use Case · Nonprofits

AI-Powered Real-Time
Donor Support. 24/7

High inbound donor query volume overwhelms fundraising teams - especially during campaigns. 360 SMS AI agents handle it all inside Salesforce NPSP: FAQs, donation queries, cause information, appointment scheduling, and urgent escalation - automatically. No staff. No loose ends.

AI Language Translation for Outreach
AI Language Translation translates nonprofit communication in real time to engage diverse communities, volunteers, and donors across preferred messaging channels.
Expand supporter communication reach
Conversation Analysis for Donor Insights
Analyzes supporter conversations to identify donation intent, engagement levels, campaign feedback, and follow-up opportunities automatically.
Improve donor retention efforts
Chatbots for Volunteer Support
AI-powered chatbots handle event inquiries, volunteer coordination, donation questions, and campaign support requests through automated workflows.
Reduce administrative communication workload
All AI agents run natively inside Salesforce - no external tools, no extra logins.
Every conversation is auto-logged to the donor record. Data stays in your Salesforce NPSP org.
See AI in action →
Salesforce NPSP · Native by Design
Platform & Data Security

Built inside Salesforce -
no middleware, no risk

360 SMS is architected so donor data never touches our servers. Everything runs inside your own Salesforce NPSP org - the platform your fundraising team already trusts. No third-party sync, no CSV exports, no data leaving your control.

Zero external data storage
All donor data hosted on your Salesforce NPSP instance - 360 SMS never stores donor information on its own servers.
TLS-encrypted API callouts
Every callout from Salesforce to messaging providers is TLS-encrypted, protecting donor data in transit end-to-end.
HTTP Basic & Digest Authentication
360 SMS supports HTTP Basic and Digest Auth to protect every API request from unauthorized access.
Double Opt-In & Opt-Out consent management
Use the 360 SMS Opt-In addon to capture consent and initiate conversations - essential for any compliant texting platform for nonprofits.
Salesforce NPSP Native Architecture
How donor data stays protected end-to-end
Donor data stored in your Salesforce NPSP org only
TLS-encrypted callouts - data protected in transit
No donor data stored on 360 SMS servers - ever
HTTP Basic + Digest Auth on all API requests
Double Opt-In / Opt-Out consent flows built in
All conversations auto-logged to donor record
Salesforce NPSP Compliance
360 SMS runs entirely within your Salesforce environment - inheriting all existing compliance, audit, and data controls.

Trusted by 60K+ Users Globally

The most reviewed Salesforce SMS app on AppExchange — verified 5-star reviews from real teams.

★★★★★

360 SMS transformed our donor engagement. Text-to-donate campaigns see 3× the response of email, and our mass texting setup inside Salesforce NPSP took an afternoon — no dev needed

Angela R.
Director of Fundraising · Hope Foundation · Salesforce NPSP
★★★★★

Best Salesforce SMS app for nonprofits we evaluated. Donor drips, bulk SMS to supporters, text-to-donate — all natively in NPSP. ROI was immediate and lapsed donor recovery alone paid for itself.

James T.
VP Operations · Greenlight Charity · Salesforce NPSP
★★★★★

Our donors feel genuinely connected now. Personalized birthday texts, cause-matched appeals, and gamified fundraisers — 360 SMS made our nonprofit texting strategy come alive inside Salesforce.

Priya M.
Head of Donor Relations · Catalyst Nonprofit · Salesforce

Ready to boost donor giving?

See 360 SMS running inside Salesforce NPSP in a free 20-minute demo.

Common questions about SMS for nonprofits

1. What is Salesforce driven nonprofit SMS, and how does 360 SMS deliver it?
2. How does SMS marketing for nonprofits help raise more donations?
3. How does mass texting for nonprofits work in 360 SMS?
4. How does text-to-donate work for nonprofit fundraising campaigns?
5. How can nonprofits use Salesforce SMS to increase donor engagement?
CONTACT US

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