SERVICE

Accelerate Key Service Use Cases and configure Salesforce Texting Chatbot whenever Required

Lower customer anxiety and increase satisfaction
Make service more accessible by enabling text,
automate voicemail and text alerts when teams are out-of-office

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Make Service Accessible,
Differentiate Service Experiences

Respond and reach instantly

Track all complaints and automate confirmations

Route cases to the right queue

Configure the IVR or texting Chatbot over any number to route cases by product, skill, or department

Initiate cases with a keyword

Get closer to customers and give them more control, let them trigger and escalate cases with just a keyword

Pre-set FAQ responses

Use guided support text to walk customers through common cases, Share relevant help documents and dynamic service response through
a Chatbot Builder

Resolve and Escalate Cases in the First go
to Attend Calls That Matter

Expand Customer Base, Even With Leaner Service Teams

Reduce
AHT

Cut down on the average handling time spent by teams to resolve issues

Ensure
Fulfillment

Trigger surveys as soon as a customer is served to collect reviews while they still remember the experience

Assign Cases
Automatically

Assign cases through a round robin, geotagged, or geotagged round robin pattern for more availability

Reward
Performers

Use ratings from satisfied customers to reward top performing sales personnel, revisit their calls for training

Stay
On Record

Identify genuine grievances but holding customers to their word with conversation history

Scale service,
Not teams

Automate guided service and support messages to walk customer through common procedures