Send alerts for transactions and authentication with Viber Text Messaging
Viber uses offline SMS as a fallback and delivers Viber SMS even on lower-end feature phones
Use Viber business accounts to automate and send Viber messages to customers or speak to them one-on-one to provide support
Already have a Viber Business Account?
Fill out the gaps in your Viber messaging capabilities with 360 SMS
Send Viber messages at scale
No limitations on the number of broadcast messages and content
Use Viber communities for branded interactions loyal customers and fans that make you more accessible
Accelerate interactions by prompting customers with standard responses for Viber messaging.
Send chat links or QR codes or just advertise them to in-store shoppers
Add links and QR codes to your website to pull visitors into a conversation with your business
Send Viber messages and check if messages have been delivered, read, or failed to send when interacting with customers
Salesforce Viber Messaging
Get a host of our most Powerful and Exclusive Viber text messaging features and automation.
FAQs
What is salesforce viber integration?
Salesforce Viber integration is a process of connecting Salesforce and Viber, which helps businesses to manage and track their customer interactions through Viber within their Salesforce account. With this integration, companies can receive messages and calls from customers on Viber, view them directly in Salesforce, and respond to these messages and calls from within Salesforce. Salesforce Viber integration also allows businesses to automate tasks related to customer support, such as creating cases or tasks within Salesforce when a new Viber message is received. This integration ultimately allows businesses to improve their customer support by enabling them to manage all customer interactions in one place and provide a seamless experience for their customers, mainly from Europe, Russia, and Asia.
How Salesforce Viber service helps business?
Salesforce Viber service helps businesses in several ways. You can get advanced features for effective Salesforce Viber SMS marketing by choosing a proper Salesforce Viber integration. You can segment audiences and their responses, respond to Viber messages faster, run text surveys, create chatbots, etc., for more personalized and targeted marketing.
Additionally, Viber has a large user base in Eastern Europe, Russia, and Asia, which provides businesses with a better reach in these regions. This can help them improve business outreach and customer base.
Moreover, the Salesforce Viber integration also supports lower-end device targeting using SMS as a fallback. If a Viber text message cannot be delivered due to connectivity issues, the message will automatically be sent as an SMS. This feature can help businesses reach customers who may not have access to high-end devices or robust connectivity, providing them with a broader reach and improving the effectiveness of their communication strategy.
How do I integrate with Viber?
One way to integrate Salesforce and Viber is through Viber Messaging API Integration. As this method includes developing a custom integration using the API, this process can be time-consuming and requires technical expertise.
The quickest and most convenient way for Salesforce Viber integration is through app exchange apps. The integration process is hardly a matter of 5 minutes and doesn't involve any coding work, which makes it a simple and straightforward integration between the two platforms, enabling businesses to manage all their Viber communications within Salesforce.
As most AppExchange apps are managed by their vendors, you do not have to worry about upgrades and the performance of Viber text messaging.
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