• Strategize & Orchestrate
    Bulk WhatsApp Responses
    Over A Shared Universal Console
    that business agents love
    – the Conversation View.
360 Sms App the conversation view interface
Integrate WhatsApp seamlessly
to send richer messages and multimedia to countries with high SMS tariffs and limited MMS capability.
With added capabilities and extensions that make scaling operations a breeze.
Put only your best foot forward on WhatsApp, the only popular, widely supported OTT (over-the-top) platform.
under 4.5 MB from popular formats like JPG, JPEG, PNG, MP3, OGG, AMR, PDF, and MP4
and drive campaigns with automation over 360 SMS
to prospects and customers.
The 360 SMS support staff takes care of applying for a WhatsApp Business account on your behalf.
A WhatsApp-enabled number Is then issued to your Salesforce Org.
Tight Salesforce integration makes the WhatsApp-enabled number you receive, just another ‘channel’ in 360 SMS.
Another channel that you can toggle between, among others like SMS, FB, MMS, Voicemail.
WhatsApp messages have a special notification badge to differentiate them.
This way, the learning curve stays low for your agents, while keeping WhatsApp messages distinguishable.
With 360 SMS -enabled profiling on Whatsapp,
you could gather all the required info on your lead,
auto-update this info in your Salesforce Org,
and free-up your sales reps to build customer relations.
Track any links shared over Whatsapp messages for metrics.
Trigger messages from Process Builder, Campaigns, Reports, and Flows, or Schedule & automate 1-on-1 as well as Bulk Whatsapp messages.
You can also add a Whatsapp-powered Web-Chat to your website, and get your agents to reply instantly from your Salesforce, in real-time.
See sent messages from SMS and Whatsapp trails in the same pane under ‘Conversation View’ & the ‘Utility bar’ with separate notification badges for SMS & WhatsApp messages.
360 Sms App A Whatapp Notifications Badge
Get pre-made Templates to ensure first-message approval.We’ll set you up with a Whatsapp templates folder and a Whatsapp business API integration, whose approval process we’ll handle for you within 4 weeks.
How is WhatsApp different from SMS?”

WhatsApp for business lets you speak to customers in one of two ways – Customer Care Interactions and notifications.
Customer Care Interactions
Customer-initiated conversations that require a response from the business representative within 24 hours
Notification messages
Business-initiated, pre-approved, templated messages that can be sent at any time.

If you frequently find your business sharing PDFs and plans, that’s where you use WhatsApp.
You can’t expect the viewer to print or sign and then upload and share. This may take days. While on WhatsApp nearly 7% of users have auto-download enabled. This makes ownloading, e-signing over a touchscreen, and sharing documents a matter of mere minutes.


Yes, Salesforce works with WhatsApp. Users can choose an advanced texting app on Appexchange supporting WhatsApp and integrate it with Salesforce within a few minutes. This is the easiest way to get Salesforce Whatsapp.

Users can look for and integrate the best Salesforce texting app from AppExchange that supports WhatsApp. Most ISV vendors handle the WhatsApp API enablement process on the customer’s behalf, after which users can send WhatsApp-approved templates to initiate a conversation with the customer.

Salesforce WhatsApp integration is connecting Salesforce and WhatsApp so that users can manage WhatsApp operations from Salesforce using a consolidated view of data, multi-media, analytics, automation, and much more. By choosing the best Salesforce integration for WhatsApp, users can get a hold of various advanced messaging capabilities for faster and more convenient WhatsApp operations without sticking to the bare minimum messaging features like just sending and receiving WhatsApp messages.

Salesforce WhatsApp Integration

Break country-to-country texting barriers and connect with audiences globally through WhatsApp.

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