• Strategize & Orchestrate
    Bulk WhatsApp Responses
    Over A Shared Universal Console
    that business agents love
    – the Conversation View.
Integrate WhatsApp seamlessly
to send richer messages and multimedia to countries with high SMS tariffs and limited MMS capability.
With added capabilities and extensions that make scaling operations a breeze.
Put only your best foot forward on WhatsApp, the only popular, widely supported OTT (over-the-top) platform.
under 4.5 MB from popular formats like JPG, JPEG, PNG, MP3, OGG, AMR, PDF, and MP4
and drive campaigns with automation over 360 SMS
to prospects and customers.
The 360 SMS support staff takes care of applying for a WhatsApp Business account on your behalf.
A WhatsApp-enabled number Is then issued to your Salesforce Org.
Tight Salesforce integration makes the WhatsApp-enabled number you receive, just another ‘channel’ in 360 SMS.
Another channel that you can toggle between, among others like SMS, FB, MMS, Voicemail.
WhatsApp messages have a special notification badge to differentiate them.
This way, the learning curve stays low for your agents, while keeping WhatsApp messages distinguishable.
With 360 SMS -enabled profiling on Whatsapp,
you could gather all the required info on your lead,
auto-update this info in your Salesforce Org,
and free-up your sales reps to build customer relations.
Track any links shared over Whatsapp messages for metrics.
Trigger messages from Process Builder, Campaigns, Reports, and Flows, or Schedule & automate 1-on-1 as well as Bulk Whatsapp messages.
You can also add a Whatsapp-powered Web-Chat to your website, and get your agents to reply instantly from your Salesforce, in real-time.
See sent messages from SMS and Whatsapp trails in the same pane under ‘Conversation View’ & the ‘Utility bar’ with separate notification badges for SMS & WhatsApp messages.
Get pre-made Templates to ensure first-message approval.We’ll set you up with a Whatsapp templates folder and a Whatsapp business API integration, whose approval process we’ll handle for you within 4 weeks.
How is WhatsApp different from SMS?”

WhatsApp for business lets you speak to customers in one of two ways – Customer Care Interactions and notifications.
Customer Care Interactions
Customer-initiated conversations that require a response from the business representative within 24 hours
Notification messages
Business-initiated, pre-approved, templated messages that can be sent at any time.

If you frequently find your business sharing PDFs and plans, that’s where you use WhatsApp.
You can’t expect the viewer to print or sign and then upload and share. This may take days. While on WhatsApp nearly 7% of users have auto-download enabled. This makes ownloading, e-signing over a touchscreen, and sharing documents a matter of mere minutes.

Salesforce WhatsApp Integration

Break country-to-country texting barriers and connect with audiences globally through WhatsApp.

WhatsApp Live Chat