to send richer messages and multimedia to countries with high SMS tariffs and limited MMS capability.
you could gather all the required info on your lead,
auto-update this info in your Salesforce Org,
and free-up your sales reps to build customer relations.
You can also add a Whatsapp-powered Web-Chat to your website, and get your agents to reply instantly from your Salesforce, in real-time.
How is WhatsApp different from SMS?”
WhatsApp for business lets you speak to customers in one of two ways – Customer Care Interactions and notifications.
Customer Care Interactions
Customer-initiated conversations that require a response from the business representative within 24 hours
Business-initiated, pre-approved, templated messages that can be sent at any time.
You can’t expect the viewer to print or sign and then upload and share. This may take days. While on WhatsApp nearly 7% of users have auto-download enabled. This makes ownloading, e-signing over a touchscreen, and sharing documents a matter of mere minutes.
Salesforce WhatsApp Integration
Break country-to-country texting barriers and connect with audiences globally through WhatsApp.