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Human Limitations Slowing Your Text Operations? Discover How 360 SMS Can Help

As 360 SMS strives for your business growth and excellence, its focus is always on weeding out factors that can slow down your Salesforce texting operations or hamper its outcome.

That’s why the 360 SMS team continues to make advancements to eliminate these growth-hampering factors and improve the effectiveness of every text message users send. 

When we talk about using a Salesforce texting app, there can be several instances where humans can get stuck due to human limitations or face delays while performing text operations.

So, let’s find out through this blog what 360 SMS can do to deal with situations where humans usually get stuck while performing text operations. We will also share what you can do to upgrade your Salesforce digital engagement for seamless and streamlined multi-channel operations.

By the end of this blog, you will be able to discover new advancements for faster and more effective texting in Salesforce and a secret to upgrading Salesforce Digital Engagement.

Overcoming Human Limitations with 360 SMS Salesforce Texting App

Creating Different SMS Templates for the Same Information

AI is taking the world by storm. Why not use it for messaging? Did you know that 73% of firms spend time doing tasks manually that AI can handle or automate?

Just imagine how versatile you can be while creating SMS templates to convey the same information.  At a certain point, you will definitely feel stuck, and your creativity will take a back seat. This is where Salesforce 360 SMS AI capability comes into play. 

With the AI capability, you just need to enter the prompt, and you can get the desired template ready within seconds. This way, you will never run out of creativity and create as many SMS templates as you want whether you want to convey the same information or different.

Think about it: you’ll never be stuck with boring, repetitive messages again. The AI helps you generate fresh, engaging templates every time, ensuring your communications always hit the mark. Whether you need to convey the same information in different ways or create entirely new messages, 360 SMS is there to help you.

So, you can focus on what you do best – connecting with your customers and driving your business forward – while the AI handles the heavy lifting of template creation. It’s efficiency and creativity all rolled into one!”

Writing Responses from Scratch

The most difficult part of chatting with customers is thinking and writing responses from scratch. Every time a customer asks a question or needs information, you have to pause, think, and then type out a response. This can easily take a couple of minutes each time. And those minutes add up, extending the duration of each chat session between an agent and a customer.

The AI does the heavy lifting for you. It analyzes the conversation in real time and suggests appropriate responses. You can simply hit the send button or make quick adjustments if needed. This means you’re not starting from scratch every time.

You have something already created that you can use for impactful Salesforce texting. As it is always said, the first step is always tough to take, but here, the first time has already been taken for you. Therefore, your journey of messaging becomes much easier and faster. Due to a lot of time savings, you can get into more conversations with customers and handle more inqueries, which helps you leave a positive brand impression. 

So, switch to the 360 SMS Salesforce texting app and let AI take some of the load off your shoulders. Watch your efficiency soar. 

Doing Mental Gymnastics while Writing Responses

Thinking of a perfect reply in mind and then thinking of perfect words and sentence formation are other causes of delayed responses while chatting one-on-one. This involves a lot of mental gymnastics.

And let’s face it: today’s audiences expect prompt and polished replies from brands. They want quick answers without any errors. So, how do you keep up with these high expectations without burning out?

That’s where the AI capability in the Salesforce 360 SMS app comes in. AI provides you with auto-suggested responses, which eliminates the guesswork. No more racking your brain for the right words or worrying about grammar. The AI does all that for you.

Imagine this: as soon as a customer messages you, the AI analyzes the conversation and suggests a perfectly crafted reply. You don’t need to spend even a second thinking of how to phrase your response. Just review the suggestion, make any tweaks if needed, and hit send. It’s that simple.

Now, just think of the outcome—you will be purely dedicated to meaningful conversations with your audiences rather than putting effort into writing perfect responses. This will result in more fruitful conversations and contented customers.

What’s more for Salesforce Digital Engagement?

If you use Salesforce digital engagement to deliver an omnichannel experience, we have something for you to upscale your Salesforce digital engagement, which is called Salesforce Digital Engagement on Steroids (DEOS). With this solution, you can easily access more channels and clouds. Not only this, but you also get countless out-of-the-box capabilities, powerful automation capabilities, no-code chatbots, and many more to improve your Salesforce communications. And the best part is you get on-the-go access to Salesforce Digital Engagement, which you don’t get with its traditional version.

To know more about this solution,  you can reach out to our experts anytime.

Make Way for Superior Messaging with 360 SMS Salesforce Texting App

There are multiple terms where users can find themselves stuck while performing Salesforce texting operations. 360 SMS helps you overcome those challenging situations without hampering the quality of text messages with the help of AI. Not only does this capability help you save time and effort while communicating one-on-one or building SMS templates, But it also helps you with perfect responses and templates to streamline your Salesforce communication. So, if you are also looking forward to empowering your teams to communicate without getting stuck or want to upgrade your Salesforce digital engagement, reach out to our experts at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.