CTI

Real-time AI Call Translator That Breaks Barriers & Wins Deals
08 Dec 2025
Real-time AI Call Translator That Breaks Barriers & Wins Deals

Client interaction is pivotal to any business, be it B2B, B2C, or any business model. It’s crucial for lead disposition,…

Raveena Raghav
Author
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Long Calls, Low Conversions? AI Call Transcription & Coaching is The Fix
05 Dec 2025
Long Calls, Low Conversions? AI Call Transcription & Coaching is The Fix

Customer calls shouldn’t feel like endless mazes! You already know the tough part: your agents are trying to listen, check…

Raveena Raghav
Author
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Boost Call Efficiency with Salesforce CTI and VoIP Integration
25 Jul 2025
Boost Call Efficiency with Salesforce CTI and VoIP Integration

When businesses heavily rely on conversations, teams cannot spend time and effort on manual processes or distributed systems. Unresponsiveness, missed…

Siddharth Sehgal
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Top 7 Salesforce Phone Integration Apps for 2025
25 Jun 2025
Top 7 Salesforce Phone Integration Apps for 2025

The business world in 2025 will continue receiving pressure to establish speedier connection capabilities that deliver improved services through enhanced…

Siddharth Sehgal
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Boost Call Efficiency with Salesforce CTI & VoIP: A Complete Guide
20 Jun 2025
Boost Call Efficiency with Salesforce CTI & VoIP: A Complete Guide

The environment of modern-day, fast-paced customer engagement demands speed and personalization. The sales and support personnel should be able to…

Siddharth Sehgal
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Top 7 CTI Tools for Salesforce Call Center Integration in 2025
03 Jun 2025
Top 7 CTI Tools for Salesforce Call Center Integration in 2025

As customers expect better service, call centers need to handle calls more quickly, with more personalization, and with as little…

Siddharth Sehgal
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Struggling with Poor Call Quality? These Salesforce CTI Features Are the Fix
29 Apr 2025
Struggling with Poor Call Quality? These Salesforce CTI Features Are the Fix

Bad call quality creates disastrous impacts on conversations that destroy customer trust while affecting productivity at the same time, while…

Siddharth Sehgal
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Upgrading Salesforce Softphone for Quality Interactions and Experiences
26 Mar 2025
Upgrading Salesforce Softphone for Quality Interactions and Experiences

A swift business environment today demands perfect communication that enables organizations to provide superior customer interactions. The basic softphone functionality…

Siddharth Sehgal
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Enhancing Salesforce Call Center Experience with 360 CTI
17 Mar 2025
Enhancing Salesforce Call Center Experience with 360 CTI

Every company that depends on direct customer interactions needs to witness smooth reliable call center experiences. Businesses dealing with numerous…

Siddharth Sehgal
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Turn Every Call into a Lead with a Salesforce CTI Solution
11 Mar 2025
Turn Every Call into a Lead with a Salesforce CTI Solution

The way you manage every call is a crucial determinant that decides whether a potential sale gets lost or results…

Siddharth Sehgal
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A Perfect Salesforce Telephony Integration to Improve Customer Experiences
10 Feb 2025
A Perfect Salesforce Telephony Integration to Improve Customer Experiences

Salesforce has consistently been acclaimed for its strong CRM functions and has greatly helped businesses manage customers better and strengthen…

Siddharth Sehgal
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Close More Deals with 360 CTI in Salesforce: Here’s How
10 Jan 2025
Close More Deals with 360 CTI in Salesforce: Here’s How

Today, in a competitive business world, sales teams look for tools that can automate and expedite processes, and improve interactions…

Siddharth Sehgal
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Does Salesforce have a CTI? Here’s the Answer
18 Dec 2024
Does Salesforce have a CTI? Here’s the Answer

CRM stands for Customer relationship management and is widely used by modern sales and marketing departments to transform their operations.…

Siddharth Sehgal
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Can I Connect My Phone to Salesforce and Manage Call Operations?
04 Nov 2024
Can I Connect My Phone to Salesforce and Manage Call Operations?

As today’s business is conducted at lightning speed, call operations need to be organized efficiently as you are on the…

Siddharth Sehgal
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What is Computer Telephony Integration in Salesforce?
15 Oct 2024
What is Computer Telephony Integration in Salesforce?

In the current world business environment, an efficient management of calls enhances communication and overall customer experience. CTI within Salesforce…

Siddharth Sehgal
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What is Salesforce CTI Integration? Let’s Take a Closer Look
19 Sep 2024
What is Salesforce CTI Integration? Let’s Take a Closer Look

Effective communication is the driving factor whether you’re looking forward to improving support services, lead generation, or conversions. These indicate…

Siddharth Sehgal
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Take your Salesforce CTI to the Next Level with these Capabilities. Check it Out!
12 Aug 2024
Take your Salesforce CTI to the Next Level with these Capabilities. Check it Out!

In the dynamic CRM environment, it is crucial to harness the most effective tools to outcompete rivals. Salesforce CTI is…

Siddharth Sehgal
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How A Courier Service Firm Used 360 CTI to Improve Operational Efficiency
08 Jul 2024
How A Courier Service Firm Used 360 CTI to Improve Operational Efficiency

Effective communication is essential to every business. In a way, communication forms the backbone of the business. When communication is…

Siddharth Sehgal
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A Travel Firm Optimized Its Travel Operations Using 360 CTI. Find out How?
14 Jun 2024
A Travel Firm Optimized Its Travel Operations Using 360 CTI. Find out How?

Efficient call communication not only helps you streamline your business operations but also opens doors for new opportunities by improving…

Siddharth Sehgal
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Want to Improve Agents’ On-call Performance? Switch to 360 CTI
14 May 2024
Want to Improve Agents’ On-call Performance? Switch to 360 CTI

Calls have always been an important part of people’s lives. Even according to a Survey, 48% of local information seekers…

Siddharth Sehgal
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How Salesforce CTI Integration with 360 CTI Helped a Firm to Expedite Property Sales
29 Apr 2024
How Salesforce CTI Integration with 360 CTI Helped a Firm to Expedite Property Sales

Call management matters in every business. After all, calls serve as a crucial communication channel for all businesses, regardless of…

Siddharth Sehgal
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A Comprehensive Guide to Salesforce CTI Integration
20 Mar 2024
A Comprehensive Guide to Salesforce CTI Integration

Teams struggling to deliver quality customer experiences over calls?  Are they finding it difficult to resolve customer queries faster or…

Siddharth Sehgal
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Not using Salesforce IVR in your Business Yet? Check This
16 Feb 2024
Not using Salesforce IVR in your Business Yet? Check This

We cannot deny the fact that Salesforce automation has drastically transformed how we handle our businesses and manage daily operations.…

Siddharth Sehgal
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5 Ways to Reduce Call Volume Through Salesforce Phone Integration
05 Sep 2023
5 Ways to Reduce Call Volume Through Salesforce Phone Integration

If we talk about call operations, agents’ biggest struggle is managing back-to-back calls effectively. A consistent inflow of calls increases…

Siddharth Sehgal
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Customer Service Managers, Streamline Contact Center Operations with Powerful Salesforce CTI Integration
24 May 2023
Customer Service Managers, Streamline Contact Center Operations with Powerful Salesforce CTI Integration

Customer service managers! Are you tired of juggling traditional company phones and systems while offering support to your customers?  Well,…

Siddharth Sehgal
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Call Management Getting Tougher Every Day? Improve Agent Efficiency by 10X Getting Around These Challenges
10 May 2023
Call Management Getting Tougher Every Day? Improve Agent Efficiency by 10X Getting Around These Challenges

Having the right solutions is vital when looking forward to managing your business communications well.  But before that, you need…

Siddharth Sehgal
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Need Salesforce CTI? Here’s How an Ideal Salesforce CTI Integration Should be
08 Feb 2023
Need Salesforce CTI? Here’s How an Ideal Salesforce CTI Integration Should be

Superior quality customer experience across all channels contributes to a good brand reputation. Firms must have all the essential capabilities…

Siddharth Sehgal
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CTI Integration: Text and Call Simultaneously to Improve Interactions
19 Oct 2021
CTI Integration: Text and Call Simultaneously to Improve Interactions

Business operations are not just limited to texts. It extends to calls as well. Good customers service depends on how…

Siddharth Sehgal
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Transform & Accelerate How your Floor-representatives Lead Calls with CTI in 360 SMS
11 May 2021
Transform & Accelerate How your Floor-representatives Lead Calls with CTI in 360 SMS

Work within timelines has become a requisite to speed up processes in the business. Serving customers or assisting them over…

Siddharth Sehgal
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Effectively Manage Call Volume and Resolve Inquiries Faster with Telephony
03 May 2021
Effectively Manage Call Volume and Resolve Inquiries Faster with Telephony

360 SMS is a Salesforce-native texting solution with numerous out-of-the-box capabilities. It enables users to perform scalable texting in minutes…

Siddharth Sehgal
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Advantages of combining CTI Telephony andTexting 
08 Apr 2021
Advantages of combining CTI Telephony andTexting 

The way any business interacts with clients makes a notable difference in its success and failure. On-call interaction with clients…

Siddharth Sehgal
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