CTI

CTI implementation in Salesforce

18 Dec: Does Salesforce have a CTI? Here’s the Answer

Does Salesforce have a CTI? Here’s the Answer CRM stands for Customer relationship management and is widely used by modern sales and marketing departments to transform their operations. Also, its one of the leading CRM available in the market today is Salesforce. Telephony solutions are one of the primary aspects…

Computer Telephony Integration in Salesforce

15 Oct: What is Computer Telephony Integration in Salesforce?

What is Computer Telephony Integration in Salesforce? In the current world business environment, an efficient management of calls enhances communication and overall customer experience. CTI within Salesforce lets the integration of phone systems into the CRM, bringing consistency into the way you handle calls within the organization. Application integration of…