CTI & Texting

08 Apr: Advantages of combining CTI Telephony & Texting 

Salesforce Texting and CTI Telephony Advantages The way any business interacts with clients makes a notable difference in its success and failure. On-call interaction with clients is one of the most common activities in organizations to resolve concerns faster. With no access to data, it becomes challenging for representatives to…

CTI integration with Salesforce

07 Jun: CTI Integration With Salesforce & Its Benefits

CTI Integration With Salesforce & Its Benefits Now, when we are aware of the system of CRM, i.e. Customer Relationship Management, there is one other system as well, known as CTI. The term CTI is referred to as Computer Telephony Integration which means that now the system allows you even for…