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Salesforce MessagingThe Smart Approach to Sales: Integrating AI into Salesforce Messaging

The availability of multiple solutions to streamline business operations has paved the way for businesses to become more intelligent and faster with their business workflows. 

They only need the right and innovative solutions to get a competitive edge. To get these kinds of solutions, you should be aware of the capabilities that can be severely transforming and the difference they can make in your traditional methods of operations. 

And one of the powerful capabilities is AI allied with Salesforce messaging. 

Undoubtedly, text messaging provides a scalable and reliable channel for business communications. And when paired with the power of AI, it can be even more potent for sales and other business communications. That’s the reason 360 SMS has come up with AI-powered Salesforce texting that can entirely change the game of sales communications.  

In this blog, we will find out how sales and other teams can be smarter with their sales communications by harnessing 360 SMS’s AI-powered Salesforce messaging. We will also discuss the difference you can witness in your business communications by combining AI and SMS for Salesforce.

What’s for Salesforce AI-Powered Messaging with 360 SMS

SMS for SalesforceAI for SMS Templates Creation

While creating SMS templates, one should be highly creative because, many times, you have to write the same information differently. 

As a result,  you can witness a lack of creativity in your SMS templates and Salesforce text messages, which could be really unappealing for your recipients. 

The power of AI can make your work much easier without lacking creativity. You can create as many templates as you want by entering prompts for different purposes. 

This way, you and your sales teams can always be creative while using SMS for Salesforce.

AI for P2P Salesforce Messaging 

The most positive aspect of the one-on-one conversation is it’s fast and convenient for audiences. Their queries get resolved faster, and they don’t have to wait for responses for so long. 

According to HubSpot, 82% of customers consider immediate responses to be very crucial when they have sales- or marketing-related questions. 

What if you’re told that you can be even faster with your P2P Salesforce messaging?

Yes, this is possible. And 360 SMS’s powerful integration with chat GPT allows you to do that.

Have you ever thought about what could be the single reason that slows down one-on-one conversations?

It’s the time you spend thinking and writing responses. 

People hate late responses. And this is what 360 SMS helps you get around. The power of AI helps you with auto-generated responses. You do not need to write any Salesforce text message from scratch, which helps you to be much faster with your P2P interactions.

Making a Difference in Sales Communications with AI

The ability to use the power of AI while messaging can prove to be a game changer for the sales team. Also, they can maximize the impact of each SMS for Salesforce they send to audiences.

More Time for Sales Activities

During one-on-one communications, the major portion of time is invested in analyzing incoming messages, thinking of a perfect Salesforce text message reply, and then writing it. 

These kinds of trivial activities consume a lot of time. When responses are auto-generated,  it makes person-to-person communication much simpler and faster, saving ample time for prospecting. 

Plus, they do not have to invest time crafting sales SMS templates. 

Consistency in Sales Communication

Everyone has a different writing style; you can also witness this among your sales reps. Responses sent by different sales team members lack consistency, which can poorly reflect on your brand communications. 

360 SMS provides you with an AI assistant to solve your response writing issues, irrespective of who is writing the responses. As these responses are not human-written, your business messages can maintain consistency in tone, writing style, sentence formation, etc. This helps you sound more professional.

Elevated Efficiency of Teams

As 360 SMS allows to keep multiple chat windows open, sales teams can effectively handle communications with multiple audiences at once. 

They do not have the pressure of crafting responses, which allows them to handle communications from more prospects or customers. This way, they can be more efficient and generate more leads. 

The ability to approve auto-generated responses or tweak them as needed streamlines the messaging process. This boosts productivity as sales teams can handle more conversations efficiently.

Reduced Mental Strain

Thinking of perfect responses, selecting the right words, and then clubbing them into meaningful sentences- all this requires mental gymnastics and brainstorming. AI messaging of 360 SMS helps you steer clear of such mental work.

Therefore, you can send perfectly crafted Salesforce text message responses within seconds and communicate with audiences more impactfully without mental exertion. 

Clear and Impactful Communications

Many times, it happens that you have a perfect reply in your mind to send to your customer, but while writing it, it fails to make the impact that it should. This is because of a lack of clarity or poorly written responses.

This is something 360 SMS helps you avoid while communicating one-on-one. You are always geared up with ready-to-use responses that you can use without giving a second thought. 

Positive User Experiences

The AI capabilities of 360 SMS allow sales teams to contribute to positive user experiences. They can be faster, clearer, and more efficient with sales messaging. There are no chances of errors or ambiguity, which makes business communications more impactful.

According to a Salesforce report, 80% of customers admitted that the customer experience is equally important as business offerings.

Transform the Salesforce Messaging Game with 360 SMS and AI

Impactful communications can open the doors for multiple opportunities for your business. Therefore,  one shouldn’t miss out on any possibility of improving business communications; AI-powered messaging is one of them. Not only does it help you with quick template creation, but it also helps you accelerate one-on-one messaging. This capability prevents you from mental strain and brainstorming while writing responses, which helps you improve business communications and be nimble with them. 

Want to enrich your business messaging with AI? Reach out to our experts at or click here to contact us and see your sales communication game transforming.

Siddharth Sehgal


Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.


The easiest way to harness the power of AI into Salesforce messaging is by choosing an App from AppExchange that provides you with pre-integrated AI messaging capabilities. For example, 360 SMS, a Salesforce native app, helps you with AI-powered messaging during one-on-one conversations with audiences. You can even use the power of AI to create SMS templates in a few seconds.

The power of AI in Salesforce messaging helps simplify business messaging and faster. It helps users save their time and effort, which helps them to be more productive by investing their time in the right direction. AI-powered messaging also prevents users from mental gymnastics and brainstorming while creating SMS templates and writing responses while chatting one-on-one with audiences.

Quiz Time

What makes Salesforce messages unappealing to audiences?

A) Lack of Consistency
B) Lack of Clarity
C) Lack of Creativity
D) Lack of CTA

Show Answer: C) Lack of Creativity