or let customers chat with a human
- Broadcast messages
Scale messages to millions globally
Run interactive campaign with millions of recipients simultaneously
Ensure messages reach to 93% devices, including feature phones
Automate selection of senders and local phone numbers in real-time
Schedule messages for daylight times arounds the world
SMS is the most interoperable form of messaging
Have a lean team?
Some customers, especially international ones may reach you after hours
Automate after-hours replies so customers feel acknowledged and not walled off specially international
Not just SMS
Get 7 other communication channels built in for
whenever you’re ready to jump to other channels
Rest assured, you’ll get all the features
over other channels too, if not more
- Configure Chatbots with decision trees
- Trigger actions for reserved keywords
- Automate millions of interactive conversations for Sales, Service, Marketing, Operations
Configure decision trees to
change answers depending on replies
Qualify responses before you send
customers to your team
Filter responses in bulk
for reserved keywords to segment audiences
Send messages that are appropriate
for different stages of completion in sales, service, or operations
Empower teams with granular controls for everything,
including Chatbot answers and campaign schedules
Yes, you can send Salesforce SMS through Marketing Cloud, Salesforce Digital Engagement, SMS API, and AppExchange apps. The fastest, cheapest, and most convenient way to incorporate texting capabilities in Salesforce is the AppExchange app, as an app like 360 SMS provides numerous advanced capabilities.
Salesforce does not allow sending and receiving text messages in its barebone format. So to enable SMS in Salesforce, users can count on API integration or a third-party Salesforce texting app (like 360 SMS). Integrating an app from AppExchange, users can incorporate texting capabilities much faster as it hardly takes 5-10 minutes to integrate an app, and by using the advanced features, users can send bulk messages, text in batches, and converse one-on-one enabling SMS in Salesforce
Yes, you can send SMS using Marketing Cloud mobile studio, But this is pretty expensive (670 times to be precise) compared to the 360 SMS Marketing Cloud add-on. Salesforce Digital Engagement is another way to send SMS. Besides, you can choose the top-rated Salesforce SMS app from AppExchange, like the 360 SMS app, and get advanced Salesforce texting capabilities for faster text operations.
SMS to case is when an SMS case is already open for a specific record, and an agent receives an SMS from the same record on the number capable of receiving text messages, it will automatically add the SMS text to the case. You can count on Salesforce settings for assignment rules for new Salesforce text messages.
Broadcast announcements, Program conversations, or let customers chat with a human
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