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Unleash the Full Potential of Viber in Salesforce with 360 SMS

Do you know Salesforce Viber brings a commendable benefit to your business that you simply can’t afford to miss when it comes to outreach and connectivity?

In a world where people are heavily dependent on internet connectivity for almost every operation, have you ever wondered what happens if the internet connection is low and stops working for a while?

Obviously, it would be difficult to connect with your audience in such situations.

This is where Viber will be of great use as it uses offline SMS as a fallback.

This is one exclusive benefit that makes Viber a powerful channel when it comes to connectivity. However, you can make Viber more powerful with 360 SMS and maximize its potential. 

Today in this blog, we will discuss how 360 SMS helps to make Salesforce Viber messaging more effective and efficient. Also, we will explore some use cases.

360 SMS for Salesforce Viber

Messaging is not always about sending and receiving messages. With 360 SMS for Salesforce Viber integration, you can do a lot more and be versatile with your communications.

1. Send Alerts for Transactions and Authentication

As for the transactions and authentications, timely alerts are indeed critical. Salesforce Viber messaging, together with 360 SMS, helps alert customers on different transactions, including purchase confirmation, receipt of payment, and other account-related updates. This real-time communication not only increases the level of confidence of the customers but also assists in combating fraud. Just think of your customer getting a notification on their device every time they transact or if someone tried to log into their account. Such a direct feedback loop can really bolster your customers’ confidence in your services, realizing they are always in the loop regarding their accounts.

2. Re-use SMS Campaigns with Viber’s Offline Capabilities

Another advantage of using Viber with 360 SMS is that the materialized messages can be reused for the same campaigns. Viber is also there to provide backup in case the recipient is not online or has a limited-feature phone. This means that the receiver of the message is your customer, and you are sure your message will get to him. This means that you do not have to develop new campaigns for the various platforms, including Viber; you can always recycle your SMS campaigns. This not only saves time but also makes your messages consistent, which can reach more people without extra organizing.

3. Automate and Personalize Customer Support with Viber Business Accounts

Customer support is an essential component of any business, and due to Viber business accounts and 360 SMS integration, automated answers and individual support are possible. It is also useful to use automated messages for frequently asked questions and complaints so employees do not waste time on simple cases. In addition, with Viber’s one-on-one messaging feature you are able to talk to customers individually, thus giving a personal touch that can help improve customer satisfaction levels. How about solving a customer’s concern within the same application, be it a dispute over the bill or doubts about a product? This integration can make it possible to address certain issues faster and make customers more content with services.

4. Broadcast Unlimited Salesforce Viber Messages 

The cool thing about Viber is that there are no restrictions on the broadcasting of messages as well as the content to be transmitted. This is a game changer for any business that is interested in maintaining its customers by constantly feeding them with information. For instance, you are allowed to send out alerts, special offers, and account update notifications to your entire customer base without count restriction. This feature is especially advantageous if the management is announcing a new product, a new promotion period, or any sort of time-sensitive news. You are able to send information-rich, persuasive messages without the constraints of an allotted number of characters per message or a limited number of messages per day, guaranteeing your customers that they have received all of the information they need.

5. Track Message Status for Effective Customer Interaction

Knowledge of whether the messages sent are received and opened is an important factor in communication. This means that through Salesforce Viber messaging and 360 SMS, you can get detailed message status information to know if the messages have been delivered or read or if they have failed in delivery. It can be of great use to identify and evaluate various aspects of your communication plan, thus optimizing its performance over time. This is because understanding how your customers communicate with your messages allows you to finely tune the process in order to get higher engagement levels.

6. Use Chat Links or QR Codes for Easy Customer Opt-In

It is now very easy to convince your customers to subscribe to your messaging services. Using Salesforce Viber integration with 360 SMS, you can send messages along with the chat link or QR codes, which makes it convenient for consumers to join in the conversation. This method is not only convenient but also effective in increasing the number of subscribers in the given list. That way, simply with a scan of a QR code or clicking a Link, the customers do not miss out on anything new that you have to offer them, ranging from new product releases to special promotions. This ease of subscription can greatly contribute to your increased engagement because more of your customers will likely sign up for the list if not much effort is required.

7. Enhance Your Messaging Capabilities with 360 SMS

360 SMS adds a rich set of features to Viber that may complement any missing aspects of your messaging. With the features of advanced analytics, customized templates, and integration with other Salesforce tools, 360 SMS guarantees that you’ll have all the attributes necessary for realizing a powerful messaging strategy. The integration of Viber and 360 SMS makes it possible to build an effective, integrated communication concept with customers using the major features of both applications. Advanced scheduling, customized messaging, and detailed reporting are all available in a single platform that would be advantageous to you.

Conclusion

Salesforce Viber integration provides an effective and versatile tool for enterprises that wish to improve their communication processes. From alert sending and customer support automation to unlimited messaging capabilities and message status tracking, these features comprise a suite that may significantly enhance your customer engagement.

Looking to take your messaging to the next level? Reach out to our experts at care@360smsapp.com or click here to contact us. Start using Salesforce Viber and 360 SMS now, and change the way your company communicates with clients for the better.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.