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Power up Viber for Salesforce with 360 SMS Advanced Messaging

In a world where conversations between a consumer and your organization can occur across many applications or channels, treating messaging like a catch-all tactic is no longer an option for businesses. SMS may continue to dominate, but apps such as Viber provide robust real-time communication that customers do use. But how do you capture that potential within Salesforce, where your sales and service teams are already working?

That’s where 360 SMS comes in to turn Viber for Salesforce messaging into a simplified, intelligent, and scalable process free of operational complexity.

Why should I use Viber with Salesforce?

Viber is not just an ordinary personal messaging application. It’s a worldwide hub of over one billion people that depend on it for instant updates, chats, and business notifications. By using Viber with Salesforce via 360 SMS, you are opening up a very effective channel of communication where you can meet your customers wherever they are while still giving them the centralized control, automation, and data storage in your CRM.

Hence, let us see exactly how 360 SMS brings Salesforce Viber integration to life.

Viber for Salesforce with 360 SMS

1. Centralize Conversations for Full Context

Imagine the need to change platforms every time you want to respond to a Viber message. 360SMS, up to you, don’t need to. All Viber messages are seen in Salesforce, correlated with the contact or case to which the message relates. Your teams can see full conversation histories, see message delivery status, and reply from a single window – without flipping or losing context.

This holistic perspective guarantees that all Viber interactions join the greater story of the customer and enhance continuity and personalization.

2. Automate Viber Message Scheduling with Point-and-Click Simplicity

Manual messaging slows teams down. When you get 360 SMS, then you can automate simple point-and-click Viber messages right from Salesforce—no coding necessary. Schedule messages according to time, update, or special actions such as form submission or missed call.

This seamless setup ensures your Salesforce Viber messaging is always timely and relevant, whether it’s sending appointment reminders, event invites, or follow-ups. By building automation visually, teams can move faster without relying on developers every time.

3. Use AI-Powered Replies for Fast, Human Conversations

Responding quickly is crucial, but speed shouldn’t come at the cost of relevance. With 360 SMS, your team gets AI-suggested replies during one-on-one Viber chats. These context-aware suggestions ensure faster response times while keeping the tone professional, helpful, and human.

So, while bots handle the repetitive stuff, your reps can focus on the real deal—engaging in quality conversations that move the needle.

4. Personalize Messages Without Slowing Down

Bulk messaging doesn’t mean bland messaging. 360 SMS allows you to personalize every Viber message using Salesforce merge fields—automatically inserting names, preferences, product interests, and more. This ensures each message feels one-on-one, even when you’re reaching out to thousands.

Whether it’s a follow-up message or a promotional campaign, this level of personalization boosts engagement while keeping operations lean.

5. Automate Multichannel Conversations with Viber Drips

Effective communication isn’t about sending one message—it’s about staying consistent. With multichannel drip campaigns powered by 360 SMS, you can build sequences over Viber along with other channels that send over time, based on recipient behavior or pre-set rules.

From lead nurturing to post-purchase follow-ups, these automated drips help you stay top of mind without needing constant manual oversight, making Salesforce Viber messaging smarter and more scalable.

6. Track Message Delivery and Engagement in Real Time

Guesswork doesn’t belong in communication. With 360 SMS, you gain access to real-time reports and dashboards that show Viber message delivery, read rates, replies, and response times—all within Salesforce.

This insight empowers sales and support teams to measure the effectiveness of their Viber strategies and continuously improve based on real data, not assumptions.

7. Build No-Code Viber Chatbots for Smart, Always-On Conversations

You don’t need to be a developer to build a powerful Viber chatbot in Salesforce. With 360 SMS, you can design automated Viber conversations using a visual, no-code builder—perfect for handling FAQs, lead qualification, appointment bookings, and more.
These chatbots engage customers instantly, guide them through dynamic paths based on responses, and collect important data directly into Salesforce. This approach ensures your Salesforce Viber messaging stays active 24/7—boosting responsiveness without increasing team workload.

8. Reach Customers on Their Preferred Platform

Viber isn’t the only channel customers use—but it might be their favorite. 360 SMS supports 11 channels, including SMS, WhatsApp, Facebook Messenger, and, of course, Viber. This allows you to initiate or continue conversations across platforms based on customer behavior or preference.

Having Viber as part of this ecosystem means you’re not forcing a channel—you’re offering choice, which translates into better engagement and customer satisfaction.

9. Maintain Compliance with Built-In Opt-In Management

Respecting customer preferences isn’t optional. With 360 SMS, you can manage opt-ins and opt-outs directly within Salesforce—even for Viber. Whether it’s keyword-based unsubscribes or status tracking via automation, you’re always in control of your compliance strategy.

This ensures your Salesforce Viber messaging stays above board while remaining effective.

10. Scale Globally Without Scaling Headcount

Whether you’re a startup looking to scale or a global enterprise managing large teams, 360 SMS makes it easy to reach more people on Viber without adding complexity. Through automation, AI, and seamless CRM integration, you can have more conversations without hiring more reps.

It’s communication growth—without the growing pains.

Have more questions about Viber in Salesforce?

Do I need coding skills to use Viber in Salesforce?
Not at all. 360 SMS is built for no-code use, so any Salesforce admin can configure it easily.

Can I automate Viber messages in Salesforce?
Yes. You can trigger and schedule Viber messages using Salesforce workflows, Process Builder, or Flow.

Who can help me set up Salesforce Viber integration?
The 360 SMS fully supports Viber integration using APIs, and the onboarding team provides full assistance to get your Viber channel live, fast.

Final Thoughts

Modern communication isn’t just about being fast—it’s about being present, personal, and proactive. With Salesforce Viber integration via 360 SMS, your business can tap into a rich messaging platform without stepping outside your CRM.

Whether you’re engaging new leads, following up with customers, or delivering timely service alerts, Viber becomes a powerful tool in your Salesforce messaging stack. And with 360 SMS, the experience is seamless, automated, and deeply personalized.

Power up Viber. Power up Salesforce. Transform your Viber conversations with 360 SMS.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.