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Elevate Your Success with 360 SMS Salesforce Mobile Messaging

Text messages have an impressive 98% open rate that far exceeds email’s modest 22%. Therefore, Salesforce Mobile Messaging becomes essential for businesses that want to connect with customers.

Most Americans stay close to their phones for at least 22 hours everyday, and 90% of text messages get read within minutes. These numbers show why text messaging gives businesses an unmatched chance to connect with customers. So, a robust and reliable messaging solution is what every business needs to elevate its success through impactful messaging. Here comes 360 SMS- a solution that has earned over 1,100 five-star reviews on the Salesforce AppExchange and supports 11 different communication channels, including WhatsApp and Facebook Messenger.

Let’s explore how you can use these powerful messaging features to improve your customer communication strategy and drive better response rates using Salesforce secure messaging.

Does Salesforce have SMS messaging?

Salesforce provides SMS messaging capabilities through multiple approaches. The platform’s native solutions include Digital Engagement in the Service Cloud and MobileConnect in the Marketing Cloud. However, these approaches come with their own challenges and limitations. That’s where 360 SMS fills the gaps and helps users with advanced messaging overcoming the limitations of Digital Engagement, Marketing Cloud, and various messaging apps. And one such limitation of messaging apps is incompatibility with the Salesforce mobile app.

This can be severely limiting for growth-oriented firms Looking forward to being productive on the go no matter whether employees are busy in a meeting, traveling, or not available in the office. 

That’s where 360 SMS, a perfect Salesforce-native app, emerges as a perfect solution for impactful mobile messaging. This 100% native Salesforce solution will keep all your data within your Salesforce environment. The powerful app equips you with several advanced features to make each Salesforce corporate message impactful even if you are on the go:

Transforming Customer Engagement with 360 SMS Salesforce Mobile Messaging

Multiple Channels:

Your business can now tap into Salesforce secure messaging and communicate on eight different channels: SMS, MMS, WhatsApp, Facebook, WeChat, Viber, LINE, and Telegram. You can connect with your users over multiple channels in an effective manner and drive more responses and engagement. 

Incoming/Outgoing Messages: 

While using the Salesforce mobile app for 360 SMS texting, you can tap into Salesforce secure messaging and easily send and receive messages from anywhere, ensuring you stay connected even when you’re away from your desk. This helps you maintain communication with your customers and prospects at all times.

Incoming Alerts: 

Real-time notifications for incoming messages keep you updated and ready to respond promptly. Whether it’s a sales lead, customer inquiry, or campaign reply, the app ensures you’re always informed, enhancing your responsiveness and customer satisfaction.

Multichannel Drip Campaigns: 

You can launch, monitor, and adjust automated campaigns across SMS, WhatsApp, and other channels directly from the app. The mobile-friendly interface allows you to manage your drip campaigns effectively, ensuring timely customer interactions even while on the move.

Bulk Messaging: 

The app makes it easy to send Salesforce corporate messages to large audiences by allowing personalized bulk messaging from your mobile device. Whether you’re reaching out to leads or customers, you can run and manage campaigns efficiently without needing a desktop.

No-Code Chatbots: 

Build and deploy smart chatbots without any coding skills, all within the mobile app. This feature ensures that customer inquiries are addressed effectively, even when you’re not available, providing a consistent and professional experience.

Salesforce WhatsApp Messaging: 

By integrating Salesforce WhatsApp messaging with other channels, you can create a unified view of conversations that tracks customer interactions seamlessly. This approach enhances experiences across different channels while minimizing investments in bot conversations.

AI-Powered Messaging: 

Most importantly, by leveraging AI, you can send more quickly and clearly while engaging with your audiences one-on-one.

Push Notifications: 

Stay on top of your messages with push notifications that alert you instantly when there’s activity. This feature ensures you never miss important updates, customer queries, or campaign responses even when you’re on the move.

The messaging capabilities extend to Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Digital Engagement, Pardot, and more. Both standard and custom objects adapt to your business’s specific needs.

Additional Questions Related to Salesforce 

Apart from Mobile messaging, there are several other questions related to Salesforce that come up in users’ minds to maximize Salesforce. So let’s answer those questions to get some more clarity. 

What is the messaging feature in Salesforce?

The messaging feature in Salesforce is incorporated using an app like 360 SMS which enables businesses to interact with customers through SMS messaging, Salesforce WhatsApp messaging, Facebook messaging, etc., all from the Salesforce platform. This allows for centralized management of customer communications and improved response times.

Does Salesforce have a DMS?

Yes, Salesforce has document management capabilities with features such as Salesforce Files, Content Management, and Salesforce CRM Content. It can also integrate with external DMS solutions and enables custom DMS to be developed on its platform.

How do I enable messaging in Salesforce?

To enable messaging in Salesforce, go to Setup, search for “Messaging,” access Messaging Settings, activate the feature, set up messaging channels, adjust settings, and assign user permissions. The exact steps may differ depending on your Salesforce edition and organizational setup.

Conclusion

Salesforce Mobile Messaging, together with 360 SMS, transforms your customer connection methods. By offering native integration and supporting 11 communication channels, it makes it an excellent choice for all-size companies:
360 SMS offers an easy solution where you are not forced to opt for multiple messaging platforms or complicated API integrations. They automate your team for faster & more decisiveness in customer communications with point-and-click automation, AI-powered messaging, real-time analytics, and more.

Text messaging demonstrates its effectiveness with impressive statistics—98% open rates and an average response time of just 90 seconds. These remarkable advantages of text messages can be easily multiplied when paired with the powerful capabilities of 360 SMS. With features like personalized messaging, multi-channel support,  instant responses, and more 360 SMS becomes essential for contemporary business communication. So simply implement 360 SMS and enhance your customer messaging strategy.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.