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Top 7 Salesforce Phone Integration Apps for 2025

The business world in 2025 will continue receiving pressure to establish speedier connection capabilities that deliver improved services through enhanced closing procedures. Real-time interactions enable immediate business choices, so having the appropriate Salesforce phone system integration becomes a necessity, not simply an add-on benefit. Companies must eliminate phone interaction delays since customers expect instant, knowledgeable service at every telephone call.

When phones remain disconnected from the rest of the system, businesses lose valuable time and create scattered information alongside missed potential revenue. Organizations that opt for advanced Salesforce phone integration experience better performance alongside increased productivity levels and satisfied customers for their sales and support teams who conduct telephone communications. Salesforce customers benefit from these solutions when they enable easy phone calls along with automatic call recording and whole customer database access.

But with several apps on the AppExchange, which phone integration solution fits best?

What phone system integrates with Salesforce?

CTI (Computer Telephony Integration) applications, which support various system types, enable your phone systems to integrate with Salesforce. The solutions let Salesforce users make phone calls without stopping their work and preserve records together with customer information within a single platform interface. Native features combined with intelligent routing in Computer Telephony Integration solutions, alongside AI-powered analytics and mobile accessibility, enable maximum value during conversations.

This article examines the seven best Salesforce telephony integration applications currently available for future adoption through 2025.

Best Solution for Salesforce Phone Integration

1. 360 CTI

Ranked as the #1 Salesforce CTI solution, 360 CTI is a native Salesforce telephony app tailored for businesses that prioritize quality conversations, agent productivity, and customer satisfaction. The defining characteristic of this platform rests in its full range of built-in features that exist within the Salesforce framework.

Key highlights:

• Sticky Caller & Agent for consistent customer-agent pairing
• Advanced Call Forwarding with up to nine fallback options
• Call Barging, Whispering, & Monitoring for real-time coaching
• AI-led Call Transcription & Sentiment Analysis to track tone and improve conversations
• Click-to-Dial & Power Dialer to automate and accelerate outbound calling
• Call Automation Tools to reduce manual effort and streamline agent workflows
• Seamless logging, power dialer, and mobile compatibility

This tool enables teams to indulge in quick, smart connections, thus reducing the duration of calls while improving interaction quality. Plus, being 100% Salesforce-native ensures tighter data security, zero sync delays, and more intuitive workflows.

2. RingCentral for Salesforce

A well-known VoIP provider, RingCentral, offers a Salesforce telephony integration that lets users make and receive calls directly within the CRM. It includes automatic call logging and access to caller history. While effective, some features are limited without higher-tier plans or additional customization.

The app serves growing teams well, but non-native behaviors and integration dependencies may result in additional overhead for Salesforce admins. It’s best suited for companies already committed to the RingCentral ecosystem.

3. Five9 CTI Integration

Five9’s Salesforce CTI solution is popular among enterprises for its predictive dialing and IVR functionality. It offers intelligent routing, call recording, and support for omnichannel communication.

However, Five9 often requires more extensive setup and system knowledge, which may be a hurdle for smaller organizations. Its strength lies in high-volume contact centers that can benefit from agent scripting and AI enhancements.

4. Vonage for Salesforce

Vonage integrates voice and messaging into Salesforce, allowing real-time communication with click-to-dial and screen pops. It works well for support teams and includes call analytics.

That said, Vonage’s Salesforce integration isn’t native, and some users report syncing issues and lag when managing large call volumes. For companies focused on scalability, this can introduce inefficiencies.

5. Amazon Connect CTI Adapter

Amazon Connect’s CTI adapter for Salesforce enables cloud-based customer contact through voice and chat. Its biggest advantage lies in AWS’s scalability, which can support enterprise-level deployments.

However, the setup often demands internal or external developer involvement. Companies that need a quick plug-and-play solution might find Amazon Connect less user-friendly than other CTI tools for Salesforce CTI.

6. Dialpad for Salesforce

Dialpad brings AI-powered voice intelligence to Salesforce, including features like call transcription and coaching. It supports mobile teams well and offers a clean interface.

While it offers decent flexibility, its Salesforce integration capabilities may not be as extensive or deeply embedded compared to native solutions like 360 CTI. For companies focused on automation and scalability inside Salesforce, that can become a limiting factor.

7. Aircall CTI for Salesforce

Aircall’s CTI solution integrates calling features like warm transfer, tagging, and note-taking directly into Salesforce. It’s user-friendly and ideal for SMBs.

The app is easy to set up and use, but lacks the more advanced AI, automation, and native flexibility found in enterprise-level tools. It’s best for teams looking for straightforward calling integration without heavy customization needs.

Choosing the Right Phone Integration for Salesforce

While all the above options offer Salesforce phone system integration, businesses aiming for speed, accuracy, and native flexibility consistently lean toward solutions like 360 CTI. Its fully embedded functionality ensures smoother workflows, higher agent output, and better control over every customer call.

Beyond features, what truly differentiates 360 CTI is its scalability. Whether you’re a small team scaling up or an enterprise managing complex workflows, its automation, call analytics, and AI capabilities evolve with your business. With built-in support for call coaching, mobile access, softphone compatibility, and a powerful dialer, it simplifies both inbound and outbound strategies.

Frequently Asked Questions

What is Salesforce CTI integration?
It refers to connecting a phone system with Salesforce to enable in-CRM calling, logging, and automation using Computer Telephony Integration (CTI) tools.

Does Salesforce offer telephony?
Salesforce doesn’t provide its own phone service but supports Salesforce telephony integration through partners and CTI apps like 360 CTI.

Does Salesforce have a softphone?
Yes. With CTI integration in Salesforce, users get access to softphone interfaces directly within Salesforce to handle calls without external devices.

Wrapping Up

In 2025, a fast, intelligent phone system is at the heart of customer experience. Choosing the right CTI integration with Salesforce isn’t just about enabling calls—it’s about building smarter conversations, reducing delays, and giving agents real-time visibility into every interaction. With seamless data access and automation features, your team can personalize service, resolve issues faster, and maintain meaningful engagement across channels.

Whether it’s sales outreach, customer onboarding, or issue resolution, modern teams need more than just dial tones—they need intelligence, speed, and insight. And that’s exactly what 360 CTI delivers: a Salesforce-native solution engineered for high-performance calling. If you’re ready to future-proof your communication strategy, start with the CTI that’s already setting the standard for 2025- 360 CTI.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.